Orion Voice
Last Updated
Overview
Orion Voice is an extensive call center platform that enables real-time voice communication and automated task orchestration to boost call team responsiveness. While the platform’s notification capabilities may require some improvement, it provides automated emergency alerts and voice-driven checklist automation for fast operational support.
Orion Voice Specifications
- Call Reporting and Analytics
- CRM Integration
- Speech Analytics
- Interactive Voice Response (IVR)
Orion Voice Features
Status Check And Radio Check
Orion Voice enables automated status and radio checks that confirm operational readiness without manual intervention. It supports faster transitions back to work by removing delays associated with manual confirmations.
Voice Automated Checklists
The software provides voice-automated checklists to replace manual or paper-based procedures. It streamlines the execution of routine tasks such as safety inspections, workplace audits, and environment checks.
Emergency Alerts
The system enables automated emergency alert workflows that eliminate human error and delays in critical situations. It delivers immediate task triggering, so the appropriate responders are notified quickly and correctly.
Push To Talk
The platform provides voice-activated push-to-talk communication that connects teams in real time. It supports frontline collaboration by activating workflows and information exchange through spoken commands.
Pros And Cons of Orion Voice
Pros
Provides real-time voice AI workflows for task automation
Supports configurable and custom workflows
Delivers speech-to-speech language translation
Enhances frontline operational coordination
Cons
It may require quality internet connection to function optimally
The platform’s panic bot may require some improvement
Orion Voice Reviews
Total 14 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars36%
3
Stars7%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 11-50 employees
Free Trial
“convenient to use”
Pros
Even when the phone is locked or running in the background, group voice audio keeps playing which is really convenient.
Cons
Being able to mute one or several people in a group would be very useful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospitality, 51-100 employees
Less than a year
“handy voice tool for on the go”
Pros
Its really simple to use and I don't need to carry any extra hardware besides my phone.
Cons
The downside is that it drains my phone battery faster while I'm using it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Public Safety, 51-100 employees
More than a year
“Excellent location sharing”
Pros
The sound quality has been excellent and the location sharing feature works really well.
Cons
One limitation is that users can't stay connected to multiple channels at once. If you're in a channel or talking one on one, you won't receive messages or communications from the other channels.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Frequently Asked Questions
What language does Orion Voice support?
Orion Voice software supports more than 60 languages including English and more.
What other apps does Orion Voice integrate with?
Orion Voice software integrates with a wide range of apps, including Slack software, Twilio software, Esri, Rapidsos, Polaris Wireless, Mapbox, Microsoft, and more.
Who are the typical users of Orion Voice?
The typical users of Orion Voice include sectors like field service, healthcare, hospitality, logistics, manufacturing, retail, security, and more.
What types of pricing plans does Orion Voice offer?
Implementation costs for such call center software start from $100-$500/month. Get a customized Orion Voice cost breakdown for your business today.
What level of support does Orion Voice offer?
Orion Voice offers support through email, phone number, and form submission.
Does Orion Voice offer an API?
Yes, Orion Voice does offer an API.
Does Orion Voice have a mobile app?
Yes, Orion Voice does offer a mobile app for Android and iOS.