Orum Reviews

Pros

It's CRM integration and automatic call logging cut down on manual tasks and help the team stay more productive.

Cons

Orum's pricing can feel expensive especially for smaller teams.

Pros

From the first few uses it felt clean and it fits nicely with our CRM. Performance has been reliable, the automation cuts down a lot of repetitive work and the onboarding and support have both been solid. The AI powered dialer helps increase the number of live conversations and the automatic call logging through the CRM integration saves us time by reducing manual effort.

Cons

Its reporting and analytics features could use more customization options.

Pros

Everything I need is organized into the right categories before I even place the call. I can keep just one page open and still have all the information in front of me to make the conversation meaningful and productive.

Cons

At this point, I really haven't come across anything I dislike.

Pros

Calling with this tool has been excellent. It's simple to use and the support team is really helpful whenever needed.

Cons

The biggest downside is that calls occasionally fail but it only happens once in a while.

Pros

Using it has been a really positive experience because the platform is very user friendly. The power dialing feature is especially useful since I can quickly load a sequence and let it dial numbers one after another which helps me stay focused and keep my notes ready in advance. I also value the AI coaching feature because it helps me learn, practice and ramp up faster once I get comfortable. On top of that the initial setup was simple and quick.

Cons

One issue that comes up from time to time is syncing with Outreach. I can't really explain much beyond that but every now and then it happens and I have to go in and log it manually in Outreach. The only real fix would be having a completely reliable sync.

Pros

Getting around the platform is simple and the weekly analytics at the end of each week are something I really appreciate.

Cons

AI role plays don't feel very accurate or all that useful for me right now. I understand they're still new but they definitely could use some improvement.

Pros

Cold calling with Orum has made outreach much more efficient because I can call multiple people instead of working through a manual dialer. The integration with Outreach is a big plus and I really appreciate the updated interface, built in integrations and steady improvements. Setup only took about five minutes and support has been excellent. Overall it has made my day to day work a lot easier.

Cons

Every now and then, I need to refresh the URL to get it to connect to my headset properly, otherwise it may start calling.

Pros

Right away the interface won me over and the connect rate has been seriously impressive. It covers the core features any cold caller would want in a calling pad and they're all implemented really well. I've used plenty of dialers before but this one genuinely feels different and I'd say anyone considering it should at least book a demo. I also really appreciate being able to add numbers ourselves. Features like parallel connect and power dialing have made my cold calling workflow much better. Even the initial setup was incredibly quick. It took about 5 minutes and I was up and running.

Cons

Honestly I don't have any complaints about this. I love it.

Pros

Honestly calling feels much simpler with it because I can see useful prospect details while I'm on the phone. It helps me move through a list much faster and in a more organized way, while still giving me plenty of context on each person. Instead of only seeing a name, I can also check when I last called them and whether I've spoken with them before which is really helpful when working through a prospect list. Getting this set up at the beginning was simple too.

Cons

Sometimes it doesn't sync properly with Outreach or Salesforce which are other tools I rely on.

Pros

One of the biggest advantages for me is Orum's Boost Connect feature. It lets me use the most relevant numbers based on a prospect's region which makes it much easier to connect without having to depend on separate numbers one at a time.

Cons

One thing that would make it even better is adding and improving a timezone feature tied to the prospect's region. That would be really helpful for placing calls at the right time based on where the prospect lives.

Pros

Using this for cold calling has helped me get a lot more pickups and I think a big reason is that the numbers stay clean and don't show up as possible spam. The interface is pretty solid and I can see all the latest activity through Outreach which is really helpful. The MCP servers and connectors have also worked very well for me. Another big plus is how well it integrates with Outreach since it pulls in previous interactions and gives me useful context on what has happened before.

Cons

I wish Orum offered a more direct way to tag people or place them into sequences because managing contacts through the current tagging setup feels limited. Having a dedicated bucket or clearer system for organizing prospects would make a big difference but right now there is not an accessible way to build effective sequences the way I would want. I also run into bad data fairly often which is something I complain about regularly and part of that seems tied to Outreach as well.

Pros

It has really helped me move through SDR cold calls much faster. The call recordings and coaching tools add a lot of value because I can go back, review conversations and see where I need to improve. The coaching notes are especially helpful since they point out the specific areas I should work on. It also supports me when handling objections during calls which makes a real difference. On top of that getting everything set up in the beginning was simple.

Cons

What I'd like to see is the ability to tag people directly in this app instead of having to do that only through Outreach.

Pros

Getting started was super simple and it fits right into our CRM without much effort. It makes call logging feel painless which lets me spend more time actually talking to prospects instead of dealing with admin work.

Cons

The connection with Outreach and Salesforce can be a little glitchy from time to time.

Pros

Having call recordings, notes for calls and the AI calling features has been really helpful.

Cons

It doesn't capture every call and we do run into occasional issues with the platform.

Pros

One of the biggest reasons I keep using this platform is how well it helps me dial and connect with prospects. When I do not have a phone number, the enrichment feature is incredibly useful for finding that information which adds a lot of value for me. I also rely on it to move sequences forward and getting everything set up at the beginning was very easy. Overall it has been excellent for what I need and that is exactly why I still use it.

Cons

I dont have any complaints about it.

Pros

Being able to pick the dialing sequence that fits my workflow is something I really appreciate.

Cons

Honestly I haven't noticed anything I didnt like.

Pros

It has been really helpful for keeping my dialing organized and making sure everyone stays in the right sequence. It's simple to navigate and I can clearly track who I'm calling within each sequence which makes the whole process much more manageable. The interface is user friendly and the parallel dialing feature is especially useful for moving quickly through long lists and keeping my dial sessions fast. Getting everything set up in the beginning was also very simple.

Cons

At times though it doesn't seem to maintain the outreach properly.

Pros

This lets me dial quickly which has been a big plus and the sequence dialing feature is especially useful. Getting everything set up at the beginning was simple too.

Cons

Every now and then I have trouble hearing the person on the other end of the call.

Pros

Being able to call a coach is incredibly helpful and I also really appreciate that I can listen back to older calls and check who I've spoken with in the past.

Cons

There can be a delay when using parallel dialing and that sometimes makes prospects feel like the call is spam.

Pros

Having the ability to call several people at the same time with this has really helped me book more meetings since I can reach more leads at once. It has made my prospecting and cold calling process much more efficient overall. Another big plus is that it surfaces solid leads which helps a lot with my workflow. Getting started wasn't difficult and the integration with Outreach worked very well.

Cons

I haven't run into any issues so far as everything has been good.