Orum Reviews

Pros

The dialing tools are quite solid and make outbound calling much more efficient and manageable.

Cons

There are times when the call audio has some delay or latency and that can make conversations harder to carry on naturally.

Pros

This has made a noticeable difference in how productive our SDRs are, helping them get through more calls in a much more efficient way. The workflow feels very organized since reps really only need to jump in when someone actually answers. One of the best parts is the feedback after every connected call because the AI generated notes give SDRs a real opportunity to learn, adjust and keep improving. The coaching tools have also been very valuable especially from my perspective as an SDR leader since they make it much easier to review performance and provide targeted guidance. I also appreciate being able to go through colleagues' calls which adds another layer of learning for the team. From a leadership standpoint, it's also fairly simple to use, we were able to get started after just one enablement session.

Cons

That said, there have definitely been moments when the AI hasn't been fully accurate. A few times even when a call lasted three to five minutes, it failed to capture notes or it generated notes but still labeled the call as not connected. So there are occasional glitches here and there although nothing I'd consider a major problem.

Pros

Right away the power dialer feels truly hands free and incredibly fast. Unlike other "power dialers" that still make reps click between calls this one automates the whole workflow by moving through dial trees, recognizing voicemails and jumping to the next number without any delay.

Cons

The AI features still need improvement. It's "AI Voice Detection" sounds impressive in a demo but in actual use there's a noticeable lag. The system dials several lines at once and listens briefly to decide whether it's a person or voicemail and that pause can make you miss the start of a conversation. Orum Enriched also falls short. Although the data enrichment tools are included in the plan, the quality and accuracy aren't on par with a dedicated enrichment platform. You still end up depending on outside data sources to be confident you're calling the right numbers.

Pros

Power calling in this has been a big help especially since I can keep all my accounts visible on the side while also checking my analytics. It makes it much easier to stay on top of my calls and I can see how conversations are going in a way that actually helps me improve. The feedback and grading are really useful for handling objections and preparing for future calls. On top of that the analytics, coaching tips and extra data it gives are all really valuable.

Cons

One thing I'd still like to see is better visibility into the dates I called a specific number. If I contacted someone last week, it would be helpful to see that right away so I don't end up calling them again unnecessarily.

Pros

It works really well for quick dialing and reaching out to new prospects.

Cons

At times the number shows up as spam.

Pros

With Orum, I'm able to reach far more prospects each day while filtering out the junk and not wasting time on disconnected numbers, unanswered calls or answering services that never lead to a real person.

Cons

If there's one downside it's probably that I don't think I'm using this to its full potential. Even so it has been excellent.

Pros

One thing that's been especially useful is being able to call multiple people at the same time while using different phone numbers that match local area codes which has helped me connect better with clients. The AI scorecard has also been really valuable for improving the kinds of questions I ask during calls. On top of that the initial setup process was excellent.

Cons

Only downside for me is that I'm limited to switching out just 10 new phone numbers per month which feels restrictive.

Pros

Right away it made outbound calling feel much more efficient, helping sales teams reach more prospects in less time. The interface is user friendly, the automation tools cut down on manual work and the overall focus on productivity gives reps more time for meaningful conversations which really helps boost performance.

Cons

Getting started with some of the more advanced features can take a bit of time so there is a slight learning curve at first. There are also occasional moments when call quality or integrations need minor troubleshooting but overall the platform has still been very beneficial.

Pros

Day to day calling feels much more productive with this tool in the mix. The biggest advantage for me is how quickly I can work through my call list instead of manually dialing every number which saves a lot of time. It lets me spend more energy actually speaking with prospects rather than sitting around between calls. Calling is simpler and it's easier to reach more people consistently. The auto dial feature is definitely the standout for me. It has made a big difference in my daily outreach by helping me move through calls faster and keep my productivity up. The platform gives me everything I need to track calls while staying focused on connecting with prospects. Getting started was also quick and simple.

Cons

I do like it overall but every now and then the screen glitches when I'm trying to pause or resume.

Pros

Having the ability to call several people at the same time has been a huge plus. It lets me get through far more dials this way and reach a much wider group of people.

Cons

Sometimes it ends up hitting the person we're dialing with too many calls. It can feel a bit excessive for the customer in certain situations.

Pros

Being able to call up to 10 people at the same time is a huge plus.

Cons

Occasionally the numbers get flagged as spam which can be a bit annoying.

Pros

Having this handle the dialing for me is a big help since I no longer have to punch in numbers manually. It's convenient, saves a lot of time and the initial setup was fairly simple which made getting started pleasant.

Cons

The voicemail detection though, is pretty frustrating. It's annoying when the system incorrectly flags a call as voicemail or no answer. I want every voicemail to be identified accurately because right now I still have to double check them myself and that ends up wasting time. It really needs to be more efficient so I can spend that time reaching more leads instead.

Pros

One of the most valuable parts for me is being able to review past calls with analytics. It helps me look back at what worked, spot what I could do better and keep a clear view of my progress over time without any hassle.

Cons

I'd still like to see the call tagging system improved with more options especially so it's easier to track calls where the app was sent or where a follow up is still needed.

Pros

Using it for prospecting and client calls has been a huge help because it lets me move through calls incredibly fast. It can dial a large number of people in a short amount of time which helps me connect with more prospects much quicker. The platform is also very simple to use so I can keep calling without wasting time and bring in more opportunities and revenue faster.

Cons

Theres nothing negative to mention here.

Pros

Calling with this app is simple for anyone in sales and the pricing is cheap and affordable.

Cons

It's been very helpful for sales and I honestly haven't run into any downsides at all.

Pros

This has been a great help ever since we started using this for sales calls at PMF because it increases the chances that people actually answer. One thing I really appreciate is that it dials from 10 different numbers and picks the one that has the best chance of getting a successful connection. The initial setup was very quick and I honestly didn't run into any issues with it.

Cons

My only frustration is that when the numbers start getting flagged as spam it doesn't allow you to swap them out after they've been used 10 times.

Pros

It's features let me connect with a high volume of leads and clients in a very short time which has given my productivity a real lift. I also appreciate being able to rotate to new phone numbers and avoid getting flagged as spam since that helps me reach more people successfully. Getting started was quick and hassle free too. I logged in, started dialing and everything worked right away. I'd recommend it to anyone in the U.S. doing cold sales calls or similar outreach. Our team has grown a lot with it and it's played a big part in improving both productivity and margins.

Cons

One thing I'd really like to see is deeper CRM integration. Moving information between systems still takes too much time and that can get frustrating. The Salesforce integration in particular has some bugs and fixing that would make the overall workflow much better.

Pros

The filtering tool has been especially useful and the site runs really fast which makes everything feel efficient.

Cons

What still trips me up is accidentally hitting "Reset calls" and then having a hard time undoing the call list reset.

Pros

Ever since I started using this, my Outreach call tasks have become much more enjoyable especially because the interface feels clean and simplified. The boost call feature has been really helpful for improving pickup rates. I've also appreciated the auto voicemail and auto call screening recording features. Getting everything set up was quick and trouble free. Compared with the tool we used before, this is much more affordable while still giving us the same core functionality.

Cons

An issue my team has run into is a noticeable delay before getting connected to a live call when doing even a small amount of parallel dialing, like 2 or more lines. That's one area where some of my colleagues preferred Nooks since it connected faster and showed a more responsive transcript of what the prospect was saying before the rep was patched in. For parallel dialing sessions this would be better if it could shorten the connection time to answered calls and generate transcripts faster so sales reps can jump into conversations feeling more prepared and natural.

Pros

Using it feels very simple and it helps me save a lot of time when making calls.

Cons

As with any tool like this, I still have to do the prep work upfront to build the right call list if I want to get the most value out of it.