Outplay Reviews

Pros

Both team members were incredibly quick to respond and really helpful in resolving the issue we were dealing with.

Cons

There were a few software hiccups during onboarding but they were handled very quickly and those concerns have completely disappeared now.

Pros

After working with this platform for the past two years, it's been a complete game changer for our business. They've consistently gone the extra mile to support our specific needs, whether that meant adjusting user seats or helping with mailboxes. What really makes them different is how committed they are as a partner. The whole team has been incredibly responsive to our feedback and have kept improving the interface and overall user experience. On top of that every interaction has been enjoyable because of their friendly, proactive attitude. The platform itself has become essential for us, helping simplify our email marketing and driving excellent results. Outplay feels much more like an extension of our team than just another vendor and it's clear they genuinely care about our success. Huge thanks to everyone for the consistent support and outstanding partnership. They've absolutely earned this 5 star review.

Cons

Honestly, I don't have anything negative to point out. Our experience over the last two years has been outstanding and I'd recommend them without hesitation.

Pros

This does a really good job of handling sales cadence and automation and it delivers a lot of value for the price. The product keeps improving too, with regular updates that make it even more useful over time.

Cons

Setting up triggers can be a little complicated and the learning curve is fairly steep for admins getting everything configured.

Pros

The Zoho integration has been really useful and the team was very supportive whenever we needed help.

Cons

Field mapping is where it feels a bit limited especially because the available data types are quite restricted.

Pros

It keeps our outreach cadence organized across email, LinkedIn, text and calls. Building sequences is very easy and the integration with Crelate gives us one consolidated view of all our interactions which has been really valuable.

Cons

There's still room for a few enhancements but overall it's a powerful tool for our firm.

Pros

Compared with the other sales engagement tools we've tested, this has been the one that covers nearly everything we need. On top of that their customer service has been outstanding and easily one of the best parts of using it.

Cons

At times, there's a slight delay before responses show up.

Pros

Outplay has been incredibly valuable for us. The biggest highlights are the really helpful how to articles and the lightning fast customer support which gets issues sorted out very quickly. I also appreciate the month to month billing option especially for a startup where the number of licenses changes regularly. It helps us avoid paying for seats we're not actually using.

Cons

Its analytics could be better although using our CRM's reporting helps work around that limitation.

Pros

One thing I really appreciate is how consistently the product and engineering teams keep improving the platform. It feels like they're actively working on making it better all the time.

Cons

The activity and sales reporting features still need more development especially when it comes to flexibility and options for doing proper analysis.

Pros

The platform gives us a lot to work with especially with advanced triggers, cadences and the level of customization available throughout the workflow.

Cons

Something that could be better is the documentation since parts of it can be a bit confusing at times.

Pros

It really has the potential and vision to help your business area grow and increase your sales.

Cons

The price feels a little too high especially if you're still not fully confident in the product.

Pros

This has been really valuable for my workflow and it has changed the way I handle sales while helping me increase the number of touch points. I'm excited to keep scaling it even further. The support team has also been excellent.

Cons

Some of the language during setup felt a bit complex but customer support is there to help when needed.

Pros

Email sequences, automations and tracking tools have been really useful for managing outreach and keeping tabs on engagement. It covers the key features I need and helps make follow up work much more organized.

Cons

The biggest downside is the pricing especially for small nonprofits. It can feel pretty expensive if you're working with a limited budget.

Pros

Getting set up took a bit of effort at first but once I was in, the platform turned out to be really simple to use.

Cons

Their support team has been fantastic, always quick to respond and genuinely ready to help whenever needed. I really hope they keep that level of service going and I dont have any complaints.

Pros

Outbound calling and email campaigns make it much simpler to put a solid sales process in place.

Cons

It still misses task pop ups and there are no visible time zone details which is frustrating when trying to separate contacts and call them at the right time.

Pros

One of its biggest strengths is how flexible the platform is and the standout for me is definitely the customer service.

Cons

At this point, I haven't come across anything about it that I'd say I dislike.

Pros

I really appreciate their customer support team and how simple most of the features are to work with. Whenever questions come up, the support team is quick to respond and genuinely helpful.

Cons

Like most software platforms, it does come with a bit of a learning curve before everything starts to feel familiar.

Pros

Using this has been easy from the start and the overall setup feels simple and user friendly. The support team has also been excellent, replying quickly whenever I've reached out with questions.

Cons

I haven't run into any issues or noticeable drawbacks while using the software.

Pros

Its interface is simple and the platform is great to use. It already includes all the features you'd expect from a cold outbound tool and the reporting is really strong.

Cons

They're still working on quite a few new features that would make the platform feel more complete.

Pros

The sequencing feature has been really useful for contacting potential clients with personalized introductions and follow ups.

Cons

It took some trial and error to get everything set up the right way but the support I got from the team was incredibly helpful and now everything is back on track.

Pros

Whenever an issue comes up, the customer support team is there and consistently helps us get it resolved.

Cons

There aren't any negative filters available although tags do offer a workable alternative.