PhoneIQ
Last Updated
Overview
PhoneIQ provides a comprehensive cloud telephony solution designed for Salesforce to help in high-velocity sales and support operations. While its initial implementation requires a team effort, its effortless data synchronization and native architecture provide the capability to turn voice data into actionable CRM insights, which makes it a compelling choice.
PhoneIQ Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
PhoneIQ Features
Salesforce Native CTI
PhoneIQ software provides a CTI that lives directly within the Salesforce utility bar, which allows agents to manage calls without leaving their CRM. This deep integration ensures that screen pops instantly display relevant client data during incoming calls. This feature helps agents personalize interactions and reduces average handle time significantly.
Power Dialer
The power dialer in PhoneIQ allows sales teams to automatically iterate through high-volume lead lists created directly from Salesforce views. Users can set up automated workflows that dial the next number immediately after a call ends. This feature helps maximize daily call volume and maintain consistent engagement with prospects.
Local Presence
PhoneIQ software allows users to dynamically present a local caller ID that matches the area code of the prospect being dialed. This technology leverages a vast inventory of local numbers to increase call answer rates. This feature supports sales representatives in establishing immediate trust and improving connection ratios.
Live Monitoring
The platform centralizes quality assurance with tools that allow supervisors to monitor, whisper, or barge into live agent calls in real-time. It allows managers to provide immediate coaching and support during difficult interactions. This organization supports better training outcomes and helps ensure high standards of customer service delivery.
Automated Activity Capture
Activity capture in PhoneIQ is handled by automatically logging every call, voicemail, and message directly into the corresponding Salesforce record. The platform eliminates the need for manual data entry by syncing call duration, notes, and disposition codes. This automation helps maintain accurate reporting and improves the reliability of sales data.
Pros And Cons of PhoneIQ
Pros
Ability to call sequentially without stopping to leave voicemails
Offers highly stable and scalable software architecture
Quick access to customer records and easy dialing from the CRM
Cons
Occasional delays in call log synchronization
May present minor security issues with the desktop application
PhoneIQ Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 51-100 employees
Less than a year
“great fit for our team”
Pros
Working with their team has been a real pleasure. The product checked all the boxes for our company's needs and is incredibly user friendly which has been a big advantage for us. As we continue building our relationship with the team, I'm excited about what should be a very rewarding partnership.
Cons
At this point, I don't see any downsides to this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
Less than a year
“auto dialer works well”
Pros
The auto dialer has been the biggest plus for me and the analytics you get with this software are really useful too. It also gives you the flexibility to work from basically anywhere which makes a big difference. On top of that having a free trial available is a nice bonus.
Cons
So far I really do not have anything negative to say about the software. I have been using it for around 6 to 8 months and it has continued to provide everything I have needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than a year
“easy to pick up”
Pros
After about seven months with it, we're genuinely very happy with both the feature set and the latest updates. Our team picked it up quickly and only needed a short introduction session to get started. The local presence calling feature has been especially impressive for international outreach since clients are much more likely to answer when they see a domestic number and feel confident they'll be helped in their own language.
Cons
There were a few challenges around company specific CRM requirements but PhoneIQ's support team handled them very well and with a lot of patience. They were available by phone and on Zoom which honestly isn't something you see very often anymore.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Frequently Asked Questions
What language does PhoneIQ support?
The platform currently supports the English language.
What other apps does PhoneIQ integrate with?
The platform integrates with Salesforce.
What types of pricing plans does PhoneIQ offer?
The vendor offers a 7-day free trial and four plans: Standard ($33/user/month), Premium ($66/user/month), and Enterprise ($99/user/month). Request a customized PhoneIQ price plan for your business today!
Does PhoneIQ offer an API?
Yes, the vendor provides an API.
Who are the typical users of PhoneIQ?
PhoneIQ features are designed for businesses in industries and sectors like real estate, logistics, media, finance, and healthcare.
What level of support does PhoneIQ offer?
The platform provides support through chat, phone, and demos.
Does PhoneIQ have a mobile app?
Yes, the software offers a mobile app.