Primo Dialler Reviews

“Essential tool

Pros

I like that its so simple and It's an automatic dialer that provides reports and analytics.

Cons

The system doesn't allow me to remove calls that have already been received on the same date.

“Fantastic company

Pros

Our setup was smooth and hassle-free. I expected some initial issues, but there were none at all. The support service was exceptional.

Cons

I liked everything about the product. There was nothing I disliked.

“Difficult setup and slow support

Pros

This dialer seems to offer nearly everything you could think of. The support team is there to help set it up for long-term use, even if it takes time. It likely has more features than most of its competitors.

Cons

I wasn't hoping to see a positive return on investment with this product. It feels like a money pit. We've had it for a few months and we've only managed to get about 20% of it set up. Today, they decided to raise our price by 10% for no reason, despite us having issues with the product. When setting it up, there are dozens, maybe hundreds, of fields and options that are often ambiguous acronyms with no explanation. There are so many of these that you'll have no idea what you're doing. The documentation is terrible, probably the worst I've seen in any SaaS product. When we asked support for help, they warned that selecting the wrong option could cause the entire system to break. Setting up the system on the admin side feels like navigating a minefield. Sometime it takes support days to respond to a simple question, which means if your dialer breaks and no one can make calls, you're out of luck. I asked them for more documentation but they essentially said they didn't see the value in it because users should just reach out to support with questions. This significantly prolongs the setup process. Even if you're technically adept, uploading a simple list to manually dial can easily take hours. Overall, my experience has been frustrating.

“Outstanding call quality, service, and installation

Pros

It's incredibly simple to use and set up. The package is very affordable and flexible, with both onshore and offshore options available.

Cons

I have no complaints about the product at all.

“Unhelpful support staff and time-consuming

Pros

I didn't experience any of the pros of this software.

Cons

After setting up my account, I couldn't log in even though I had been able to just a week ago. I reached out to support, thinking it would be a quick password reset, but it wasn't. After several emails, I was told my account didn't exist, which was strange because I had been using the software just days earlier. Eventually, I was told to contact my support admin, and I was given an email address. When I reached out, I was informed the person would be out of the office for two weeks. I emailed the original rep, who then told me to contact someone on WhatsApp. At that point, I decided to give up. Primo Dialler, your support chain is broken and needs to be fixed for future users. I'll be going elsewhere.

“Perfect for tech newbies

Pros

What impressed me the most was how simple it was to get started. I was up and running on the first day.

Cons

I couldn't figure out how to customize the wallboard, or maybe I just haven't figured it out yet. It would be really helpful to see how many leads are left in the dialer (and hopper) without having to go to the campaign tab each time. This would be especially useful for someone just monitoring the wallboard without having admin access to reload or make changes.

“Very user friendly app

Pros

The ease of access, minimal human/user intervention, automation, extensive reporting capabilities, and acceptable call-to-minute ratios are all great. The support team is also solid.

Cons

The wallboard has too much color and the pricing might be too high for small to medium sized startups. I think they should consider revising their pricing.

“Top-notch dialler

Pros

It's a great dialer system that works exactly how I want it to. I rarely encounter problems, but when I do, the support team at Primo Dialler is outstanding and resolves issues in minutes.

Cons

I don't have any cons at all. The company is great and the price is competitive compared to other dialer systems I've looked at.

“A great dialler for my call centre needs

Pros

The software is easy to use, and my agents adapted to it quickly. Any questions we had were handled efficiently by Primo's support team. The ability to switch to a mobile-friendly solution has been a big relief, especially during the ever-changing pandemic.

Cons

I think some visual improvements could be made to make it look more polished. It would look pleasing to the eyes.

“I really loved using Primo dialler

Pros

It's a great dialer and very cost-effective, especially for lead generation centers. The back-office support is unparalleled. I would highly recommend Primo and have already done so to many firms, who all agree.

Cons

I don't have any complaints because anything that needed customization was implemented by the back office.

“Such an easy and effective software

Pros

It has everything I need and is easy to learn. My advisors picked up how to use it within an hour. The detailed guides for other features have been extremely helpful for me in learning and remembering how to use the admin side. The wallboards are clear, allowing me to see everything that's going on. I can also listen in to calls easily and find past calls without any trouble.

Cons

Some features I needed were not set up initially, which may have been due to my instructions or lack thereof during the initial setup call. However, all issues were resolved within 10 minutes of calling the incredibly helpful and friendly customer support team.

“Fantastic product and service

Pros

The product itself is perfect, but the support service is truly impressive, which makes it the best solution for me.

Cons

There aren't any negative issues with the solution, as they always make it work and fit my requirements.

“Good customer attention

Pros

The customer service team really pays attention and works to resolve any issues that arise.

Cons

Some issues do happen more than once, but they're always resolved when they occur again.

“Superior SIP provider with easy set up

Pros

The setup is very easy to implement and configure, and the voice quality is excellent.

Cons

We never come across any issues that would require improvements.

“User-friendly and highly recommended

Pros

It's a great predictive dialer. In previous dialers, I faced issues with answering machines and high minute consumption, but with this one, those problems are resolved, and the minutes consumed are lower. Both the dialer and VoIP are excellent.

Cons

I really did not have any problems while using this software. The system is very user-friendly and anyone can manage this software easily.

“The best dialler

Pros

This system is incredibly user-friendly, the dialer works great, and I love the team and the system overall.

Cons

I can't think of anything negative about this dialer. The system works great and the support is excellent. Thanks for your help, Primo!

“Excellent software for every call center requirement

Pros

It's very easy to use. This is my first time using software like this on the admin side, and I only had to call support for some technical issues, such as setting up a new headset on my home computer. I called support and spoke with AJ, who made sure everything was set up correctly and stayed on the phone to help with a few other minor issues.

Cons

There's no SMS facility. Is it possible to add this feature?