Last Updated
Overview
Primo Dialler provides robust call center solutions, including predictive dialers and Private Branch Exchange (PBX) systems. It supports an in-house team that customizes software for better dialing performance. While viewing remaining leads can be challenging, customer support tools help quickly address and resolve issues during the first call.
Overall Rating
Based on 17 users reviews
4.5
Rating Distribution
Positive
88%
Neutral
6%
Negative
6%
Starting Price
Custom
Primo Dialler Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Primo Dialler?
Overview
Primo Dialler is an innovative telecommunications provider specializing in call center solutions. It supports a Predictive Dialer and a Cloud Phone System. With extensive features like remote access and customizable integrations, this dialer has streamlined the working operations of thousands of call centers. It boosts sales, enhances operational efficiency, and provides seamless communication processes for improved overall performance. Unlike many other options, Primo Dialler is a cloud-based solution that eliminates any extra cost for hardware setting and maintenance.
Primo Dialler Pricing
The Primo Dialler pricing structure works on a subscription model that features two pricing plans, including:
- PAY-AS-YOU-GO: $45.00/month
- All Inclusive: $120.00/month
Disclaimer: The pricing is subject to change.
Primo Dialler Integrations
Primo Dialler integrates with various third-party applications, including:
- HubSpot
- SugarCRM
- Microsoft Dynamics
- Zoho
- Infusionsoft
- Salesforce
Who Is Primo Dialler For?
Primo Dialler benefits various industries, including:
- Insurance providers
- Financial services
- Solar energy providers
- Marketing and lead generation
Is Primo Dialler Right For You?
Primo Dialler is an award-winning call center solution that enhances agent productivity and drives sales results. Its continuous performance monitoring, a focus on customer satisfaction, and innovative predictive dialing technology streamline efficiency while decreasing costs. It also facilitates global communication through Session Initiation Protocol (SIP) features.
Are you still unsure about Primo Dialler? Contact us at (661) 384-7070 and get expert assistance from our team concerning any further queries.
Primo Dialler Features
Mobile Friendly Dialler
The mobile dialer facilitates quick setup for agents. To get started and ensure their IP is whitelisted, agents can request mobile-friendly credentials from support. This dialer is compatible with both Android and iOS devices.
Interactive Voice Response
The system has a tailored IVR that enhances user experience by routing calls based on criteria and automating tasks like bill payments. It improves operational efficiency and positively impacts customer perception.
Call Centre Solutions
First, its cloud-hosted tools reduce the need for hardware and IT infrastructure. Second, the software provides remote access and allows IT teams to focus on operational needs. Above all, this cloud-based system ensures automated external updates and maintenance management.
Dialler Reporting And Analytics
Effective data management and real-time analytics are crucial for call center success, and Primo Dialler supports predictive dialing technology. It offers a variety of reports to enable informed decision-making and team management. It also provides both real-time and historical performance insights.
Disaster Recovery
This feature ensures dialer availability and provides access to data and telecommunications. Its nightly backups across different locations ensure quick recovery and support agent productivity from anywhere. Thus, it helps minimize business downtime during disruptions.
Pros And Cons of Primo Dialler
Pros
Easy access to real-time reports for monitoring agent performance
Quick and simple setup process
Offers live call monitoring
Cons
Difficulty in customizing features like wallboards
Limited visibility on leads, according to some software users
Primo Dialler Reviews
Total 17 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars12%
3
Stars0%
2
Stars6%
1
Stars6%
Share your experience
Insurance, 1-50 employees
Less than 6 months
“Fantastic company”
Pros
Our setup was smooth and hassle-free. I expected some initial issues, but there were none at all. The support service was exceptional.
Cons
I liked everything about the product. There was nothing I disliked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
Less than a year
“Essential tool”
Pros
I like that its so simple and It's an automatic dialer that provides reports and analytics.
Cons
The system doesn't allow me to remove calls that have already been received on the same date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-50 employees
Less than 6 months
“Difficult setup and slow support”
Pros
This dialer seems to offer nearly everything you could think of. The support team is there to help set it up for long-term use, even if it takes time. It likely has more features than most of its competitors.
Cons
I wasn't hoping to see a positive return on investment with this product. It feels like a money pit. We've had it for a few months and we've only managed to get about 20% of it set up. Today, they decided to raise our price by 10% for no reason, despite us having issues with the product. When setting it up, there are dozens, maybe hundreds, of fields and options that are often ambiguous acronyms with no explanation. There are so many of these that you'll have no idea what you're doing. The documentation is terrible, probably the worst I've seen in any SaaS product. When we asked support for help, they warned that selecting the wrong option could cause the entire system to break. Setting up the system on the admin side feels like navigating a minefield. Sometime it takes support days to respond to a simple question, which means if your dialer breaks and no one can make calls, you're out of luck. I asked them for more documentation but they essentially said they didn't see the value in it because users should just reach out to support with questions. This significantly prolongs the setup process. Even if you're technically adept, uploading a simple list to manually dial can easily take hours. Overall, my experience has been frustrating.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Frequently Asked Questions
Does Primo Dialler offer an API?
Yes, Primo Dialler provides API access.
What language does Primo Dialler support?
Primo Dialler supports the English language only.
What other apps does Primo Dialler integrate with?
Primo Dialler integrates with several applications, including HubSpot, SugarCRM, Microsoft Dynamics, Zoho, Infusionsoft, and Salesforce. Watch the Primo Dialler demo to learn more about its integration options.
What types of pricing plans does Primo Dialler offer?
Primo Dialler offers a subscription-based pricing structure with two distinct plans. The Pay-As-You-Go option is $45.00/month, while the All-Inclusive plan is available for $120.00/month. Users can also request a custom quote for a detailed Primo Dialler software cost.
Who are the typical users of Primo Dialler?
Primo Dialler has several typical users across multiple industries, including insurance providers, financial services, solar energy providers, marketing, and lead generation.
What level of support does Primo Dialler offer?
Primo Dialler provides various support options, including a 24/7 live rep, phone, a knowledge base, email, FAQs/forums, Telegram, Facebook Messenger, and WhatsApp chat.