Primo Dialler

Fantastic company

Pros

Our setup was smooth and hassle-free. I expected some initial issues, but there were none at all. The support service was exceptional.

Cons

I liked everything about the product. There was nothing I disliked.

Essential tool

Pros

I like that its so simple and It's an automatic dialer that provides reports and analytics.

Cons

The system doesn't allow me to remove calls that have already been received on the same date.

Difficult setup and slow support

Pros

This dialer seems to offer nearly everything you could think of. The support team is there to help set it up for long-term use, even if it takes time. It likely has more features than most of its competitors.

Cons

I wasn't hoping to see a positive return on investment with this product. It feels like a money pit. We've had it for a few months and we've only managed to get about 20% of it set up. Today, they decided to raise our price by 10% for no reason, despite us having issues with the product. When setting it up, there are dozens, maybe hundreds, of fields and options that are often ambiguous acronyms with no explanation. There are so many of these that you'll have no idea what you're doing. The documentation is terrible, probably the worst I've seen in any SaaS product. When we asked support for help, they warned that selecting the wrong option could cause the entire system to break. Setting up the system on the admin side feels like navigating a minefield. Sometime it takes support days to respond to a simple question, which means if your dialer breaks and no one can make calls, you're out of luck. I asked them for more documentation but they essentially said they didn't see the value in it because users should just reach out to support with questions. This significantly prolongs the setup process. Even if you're technically adept, uploading a simple list to manually dial can easily take hours. Overall, my experience has been frustrating.