Primo Dialler

Primo Dialler

17 Review(s)

Overview

Primo Dialler provides robust call center solutions, including predictive dialers and Private Branch Exchange (PBX) systems. It supports an in-house team that customizes software for better dialing performance. While viewing remaining leads can be challenging, customer support tools help quickly address and resolve issues during the first call.

Overall Rating

Based on 17 users reviews

4.5

Rating Distribution

Positive

88%

Neutral

6%

Negative

6%

Starting Price
Custom

Primo Dialler Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is Primo Dialler?

Overview

Primo Dialler is an innovative telecommunications provider specializing in call center solutions. It supports a Predictive Dialer and a Cloud Phone System. With extensive features like remote access and customizable integrations, this dialer has streamlined the working operations of thousands of call centers. It boosts sales, enhances operational efficiency, and provides seamless communication processes for improved overall performance. Unlike many other options, Primo Dialler is a cloud-based solution that eliminates any extra cost for hardware setting and maintenance.

Primo Dialler Pricing

The Primo Dialler pricing structure works on a subscription model that features two pricing plans, including:

  • PAY-AS-YOU-GO: $45.00/month
  • All Inclusive: $120.00/month
Users can request a detailed Primo Dialler software price analysis to find the best option that befits their business requirements.

Disclaimer: The pricing is subject to change.

Primo Dialler Integrations

Primo Dialler integrates with various third-party applications, including:

Users can schedule a Primo Dialler demo to learn more about its integrational capabilities.

Who Is Primo Dialler For?

Primo Dialler benefits various industries, including:

  • Insurance providers
  • Financial services
  • Solar energy providers
  • Marketing and lead generation

Is Primo Dialler Right For You?

Primo Dialler is an award-winning call center solution that enhances agent productivity and drives sales results. Its continuous performance monitoring, a focus on customer satisfaction, and innovative predictive dialing technology streamline efficiency while decreasing costs. It also facilitates global communication through Session Initiation Protocol (SIP) features. 

Are you still unsure about Primo Dialler? Contact us at (661) 384-7070 and get expert assistance from our team concerning any further queries.

Primo Dialler Features

The mobile dialer facilitates quick setup for agents. To get started and ensure their IP is whitelisted, agents can request mobile-friendly credentials from support. This dialer is compatible with both Android and iOS devices.

See How It Works

The system has a tailored IVR that enhances user experience by routing calls based on criteria and automating tasks like bill payments. It improves operational efficiency and positively impacts customer perception.

See How It Works

First, its cloud-hosted tools reduce the need for hardware and IT infrastructure. Second, the software provides remote access and allows IT teams to focus on operational needs. Above all, this cloud-based system ensures automated external updates and maintenance management.

See How It Works

Effective data management and real-time analytics are crucial for call center success, and Primo Dialler supports predictive dialing technology. It offers a variety of reports to enable informed decision-making and team management. It also provides both real-time and historical performance insights.

See How It Works

This feature ensures dialer availability and provides access to data and telecommunications. Its nightly backups across different locations ensure quick recovery and support agent productivity from anywhere. Thus, it helps minimize business downtime during disruptions.

See How It Works

Pros And Cons of Primo Dialler

Pros

  • Easy access to real-time reports for monitoring agent performance

  • Quick and simple setup process

  • Offers live call monitoring

Cons

  • Difficulty in customizing features like wallboards

  • Limited visibility on leads, according to some software users

Primo Dialler Reviews

Total 17 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

12%

3

Stars

0%

2

Stars

6%

1

Stars

6%

Share your experience

P

Peter

Insurance, 1-50 employees

Less than 6 months

5.0
September 2022

“Fantastic company

Pros

Our setup was smooth and hassle-free. I expected some initial issues, but there were none at all. The support service was exceptional.

Cons

I liked everything about the product. There was nothing I disliked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Fawzie

Consumer Services, 500+ employees

Less than a year

5.0
September 2022

“Essential tool

Pros

I like that its so simple and It's an automatic dialer that provides reports and analytics.

Cons

The system doesn't allow me to remove calls that have already been received on the same date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Evan

Real Estate, 1-50 employees

Less than 6 months

1.0
August 2022

“Difficult setup and slow support

Pros

This dialer seems to offer nearly everything you could think of. The support team is there to help set it up for long-term use, even if it takes time. It likely has more features than most of its competitors.

Cons

I wasn't hoping to see a positive return on investment with this product. It feels like a money pit. We've had it for a few months and we've only managed to get about 20% of it set up. Today, they decided to raise our price by 10% for no reason, despite us having issues with the product. When setting it up, there are dozens, maybe hundreds, of fields and options that are often ambiguous acronyms with no explanation. There are so many of these that you'll have no idea what you're doing. The documentation is terrible, probably the worst I've seen in any SaaS product. When we asked support for help, they warned that selecting the wrong option could cause the entire system to break. Setting up the system on the admin side feels like navigating a minefield. Sometime it takes support days to respond to a simple question, which means if your dialer breaks and no one can make calls, you're out of luck. I asked them for more documentation but they essentially said they didn't see the value in it because users should just reach out to support with questions. This significantly prolongs the setup process. Even if you're technically adept, uploading a simple list to manually dial can easily take hours. Overall, my experience has been frustrating.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

View All 17 Reviews

Frequently Asked Questions

Yes, Primo Dialler provides API access.

Primo Dialler supports the English language only.

Primo Dialler integrates with several applications, including HubSpot, SugarCRM, Microsoft Dynamics, Zoho, Infusionsoft, and Salesforce. Watch the Primo Dialler demo to learn more about its integration options.

Primo Dialler offers a subscription-based pricing structure with two distinct plans. The Pay-As-You-Go option is $45.00/month, while the All-Inclusive plan is available for $120.00/month. Users can also request a custom quote for a detailed Primo Dialler software cost.

Primo Dialler has several typical users across multiple industries, including insurance providers, financial services, solar energy providers, marketing, and lead generation.

Primo Dialler provides various support options, including a 24/7 live rep, phone, a knowledge base, email, FAQs/forums, Telegram, Facebook Messenger, and WhatsApp chat.