Last Updated
Overview
RECITE empowers contact centers to capture and analyze every interaction, uncovering sentiment, intent, and compliance risks. While some users may need initial setup, RECITE supports eight recording modalities, automated QA scoring, conversation insights, and actionable reporting. These features enable improved agent performance, compliance monitoring, and more effective coaching.
Be the first one to leave a review!
No review found
Starting Price
Custom
RECITE Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
What Is RECITE?
RECITE is an AI-powered speech analytics and quality management solution designed to help contact centers analyze customer conversations at scale. It can be deployed on-premises or in a hybrid environment, allowing organizations to retain control over sensitive voice data. The platform automatically reviews calls to uncover sentiment, intent, and compliance risks, giving teams visibility into agent performance and customer experience gaps. RECITE features include automated QA scoring, conversation insights, and actionable reports that support coaching and service improvement. It integrates with existing telephony and contact center systems to turn voice data into measurable outcomes.
RECITE Pricing
RECITE offers a license-based pricing which starts at approximately $1500/user/one time.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
RECITE Integrations
The platform integrates with numerous platforms including:
- Microsoft Teams
- Oracle Sales Cloud
- Avaya Experience Platform
- Cisco
Who Is RECITE For?
RECITE is leveraged by several industries and sectors including:
- Contact center
- Financial services
- Government
- Healthcare
- Education
Is RECITE Right For You?
Struggling to gain complete visibility into customer interactions across different communication formats? RECITE addresses this by supporting eight recording modalities, including voice, video, and screen sharing. By capturing and analyzing every interaction in full context, RECITE prevents quality and compliance gaps while enabling more accurate evaluations and better coaching.
RECITE is ISO 27001 and SOC 2 Type 2 certified. The platform is well-suited for resolving disputes, training agents, and verifying regulatory compliance. It is used by some credible enterprises in compliance critical industries such as Domino’s, IBM, and Coca-Cola.
Still unsure whether RECITE fits your calling and tracking needs? Contact us at (661) 384-7070 to discuss your goals and get a tailored recommendation for your setup.
RECITE Features
RECITE provides 80 widgets and dashboards, 100 replay permission levels, and 50 pre-designed or modifiable reports. This extensive customization allows teams to configure the platform to match specific workflows, track key metrics effectively, and generate reports that meet unique operational needs.
The platform offers four built-in storage options, giving organizations flexibility in managing call recordings and analytics data. Teams can optimize storage based on compliance requirements, retention policies, or performance needs, ensuring secure and accessible data management.
RECITE’s web-based interface makes searching and retrieving recordings fast and straightforward. Users can locate calls, filter by multiple criteria, and access data from anywhere, reducing time spent on manual lookups and improving operational efficiency.
The solution includes scorecards and performance evaluation reports, enabling supervisors to assess agent performance consistently. These tools support coaching, identify skill gaps, and enhance service quality across contact center teams.
