RingByName Reviews

Pros

RingByName's portal makes everything clearly visible and easy to check in one place.

Cons

Up to this point, it seems to be working really well so I dont have anything negative to say.

Pros

This tool has always impressed us with the personal attention they give to every detail. They clearly value the relationship they have with their clients and they've shown that same level of excellence consistently over the years.

Cons

RingByName has some areas where the company needs to improve and follow through on changes they said they would but have not implemented yet. One example is RingByName Meet which should work reliably no matter which mobile device is being used or which browser someone is on or how much bandwidth is available but right now doesn't do any of that.

Pros

Our customer service rep was really helpful and walked me through everything I needed. They made sure my relevant information was fully up to date which I really appreciated.

Cons

At this point, I don't have any complaints about this company.

Pros

Text messaging is helpful because some patients find it much easier to communicate that way when they need to cancel or confirm appointments.

Cons

Whenever changes are made, the service gets interrupted without any warning. There is no real follow up other than an email sent after the interruption even though the company seems to know about the changes beforehand. Fee increases also add to the ongoing confusion.

Pros

The platform has been very reliable, with little to no downtime up to this point.

Cons

There was one problem I remember with the Chrome extension but after I contacted customer support, they resolved it within 2 to 3 days.

Pros

Its very simple to use, with helpful support service and excellent training.

Cons

I don't have any concerns at the moment since I'm still a new user.

Pros

There are plenty of options available throughout the software which makes it really flexible for different needs. On top of that the customer service team is very helpful whenever assistance is needed.

Cons

At this point, we haven't come across anything we dislike about this software.

Pros

From the support side, it has been excellent. Their team gave me superb help and really went above and beyond while assisting me with setting up a new device even though I bought it from somewhere else and wanted to use it with my RingByName app. He was fantastic and honestly the whole team has been the same way. Every time I call for help, they make me feel valued because they genuinely do their best to fix any problems or walk me through how to use the system better.

Cons

Everything has been working well for me overall. My only real issue is that I wish I had understood the desktop phone options better before choosing one because the phone I picked is just okay and I'm not very happy with its features since they feel too basic.

Pros

Call recording feature was a big plus for us and the system was fairly simple to use overall. At times though, certain functions like transferring a call to another agent didn't work as well as expected.

Cons

Call quality was probably the weakest part especially while using the Zoiper app. It could be laggy and there were plenty of moments when hearing the customer clearly was difficult on both ends. Still, considering the price, it was manageable.

Pros

Managing the menus and updating call routing is really simple which makes the system very convenient to work with.

Cons

One limitation is that I can't set a mobile number as a routing option. For example, I'd want callers to press 1 and be sent straight to an external number without needing to buy another user account.

Pros

The follow up communication feature has been excellent and directing calls is very simple.

Cons

The setup took some effort although that's probably typical with any new software. The hard phones connected to the VoIP system haven't performed very well so forwarding calls to a mobile phone has been a better option.

Pros

It's very practical, fast to use and the support team provides really good service.

Cons

So far, I honestly don't have anything to complain about. It came at exactly the right moment and has been an excellent software that every business owner, including small entrepreneurs, should have.

Pros

Being able to take care of our clients without needing a desktop phone is a big plus.

Cons

Sometimes, the customer service representatives can be difficult to understand.

Pros

After more than seven years of using this system, any time an issue came up, the support team was quick to get it resolved.

Cons

Nothing to complain about at this point. I'm satisfied with the system.

Pros

From the features to the customer service, everything about this system has been outstanding.

Cons

Honestly, there's nothing I dislike about this.

Pros

The standout benefits for me are the account management tools, caller ID and how simple it is to assign users.

Cons

A limitation is that the app is difficult to use remotely so I usually sign in from my laptop instead.

Pros

Its performance has been excellent, honestly a 10/10. I'd definitely recommend it.

Cons

At this point, everything has been really good overall and I don't have anything to point out.

Pros

Getting started was simple and it comes packed with plenty of useful features. The support team has also been reliable and helpful whenever needed.

Cons

One thing still missing is an automatic voice speaker for creating messages more easily in different voice types.

Pros

Everything has been working well up to this point and I'm satisfied with how things are going until any new challenges come up.

Cons

It would be better if the price were lowered a bit especially when new features are introduced.

Pros

This is easy to use and has a user friendly interface.

Cons

I've been happy with everything. Over the years it's added all the features we've needed, including texting, voicemail, call logs and a menu that lets us switch the outgoing caller ID to any of our phone numbers so I dont have anything negative to point out.