RingByName Reviews

Pros

Antonio's customer support has been absolutely top notch. Thank you for all the effort you put into helping with all of our clients. You've all been incredible.

Cons

Honestly, there isn't much to complain about. My experience has been amazing overall, with no real negatives to mention. The support is fast, they test the fixes and everything has been handled really well.

Pros

Using the platform feels very easy thanks to its user friendly interface and the complete set of features it offers for managing calls. On top of that the customer support is excellent and always ready to help whenever needed.

Cons

At times, call quality can be affected by internet connection issues although that is not directly caused by the platform itself.

Pros

This is a very dependable company overall. Whenever something comes up, they're always there to help. The service is fast, friendly and consistently pleasant to deal with.

Cons

I don't have any complaints. I really love how simple and convenient it is to use.

Pros

After a few recent changes to our setup, the RingByName team has been incredibly supportive every step of the way especially. Their quick responses and careful attention to the details have helped everything stay on track and we truly value how committed the team has been.

Cons

The service has been excellent overall though coordinating between our local technician and the RingByName team can sometimes be a little tricky. Everyone involved is very helpful but stronger alignment between both sides would make the whole process even smoother.

Pros

The pricing is one of the few positive parts.

Cons

A big frustration was not being able to place calls to certain numbers in the U.S. On top of that some functionality was lost after upgrades which made the service feel less reliable instead of better. Incoming caller ID was also inconsistent and only worked intermittently, adding to the overall inconvenience.

Pros

Sometimes, the system does perform the way it should.

Cons

For the past 12 months, we've been raising a very basic problem and no real effort has been made to fix it. We were originally told this was a small company that listens and responds to customer needs but not one request we made a year ago has actually been addressed. The issue is simple, when a patient calls, all three of our phones ring. Once one phone answers the call, the other two keep ringing until someone physically picks them up and hangs them up. We reported this during our very first week of service and have mentioned it many times since then. Still, nothing has been done. To make it worse, we received a note saying the issue could not be duplicated and was therefore considered resolved. The problem is, I don't even know who that person is and they've never been here to hear the ringing themselves. About 75% of my patients have heard the phones continue ringing so a lot of them now know Ring By Name falls short when it comes to customer service and actually responding to concerns.

Pros

Getting started was simple and the platform feels very flexible in the way it can be used.

Cons

So far, I haven't come across anything I dislike about the product.

Pros

One thing that really works well is not having to share my personal phone number when someone needs to reach me outside the office. The app also lets me choose whether I show as in the office or out of the office which gives me control over whether calls come through or not.

Cons

I can't think of anything about it that I dislike.

Pros

This system helps us stay on top of important calls, tasks and emails even when we're away from the office.

Cons

It's not really a downside but there are more features built in than I've been able to fully figure out.

Pros

Every time we reach out, the tech support team is wonderful. They handle our issues quickly and get everything resolved in a timely manner.

Cons

There really isn't anything I dislike about it.

Pros

The caller ID feature has been a big hit and gets used a lot.

Cons

Some of the features aren't very user friendly.

Pros

I mostly use it for voicemail and it works really well for that.

Cons

Since I use a headset, it can be a bit tricky to work with at times.

Pros

Their support has been incredible and it's especially nice that we usually get the same technicians each time.

Cons

The pricing options are competitive but they can still be pretty confusing to sort through.

Pros

It's customer service is excellent and the staff always come across as professional in the way they handle things.

Cons

Something worth mentioning is that some recorded calls do not always show up when we search for them. The company does resolve it whenever we ask but it would be much better if those calls appeared right away during the search.

Pros

The voicemail features are really useful especially the email delivery and the transcription that comes with messages.

Cons

It's audio quality can be inconsistent at times and some voicemails come through garbled.

Pros

Using it has been very simple and the call records are especially useful. I can quickly check which calls I missed and the caller ID helps me confirm clients' contact details right on the spot.

Cons

One limitation is that I can't choose extension options while I'm already on a call.

Pros

Simple to work with, very dependable and flexible enough to customize to our needs.

Cons

A downside is that it can be slow when it comes to rolling out new features.

Pros

Caller ID and the call transfer feature have been really useful and the text alerts sent to my email are especially helpful.

Cons

I don't have any comments for this question.

Pros

Its very easy to use and simple to understand especially for beginners getting started.

Cons

Honestly I don't have any complaints about it.

Pros

The platform feels very user friendly and getting around the system is simple.

Cons

There's nothing to complain about.