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Overview
Routing Solution offers a cloud-based Communications Platform as a Service (CPaaS) that ensures incoming calls are efficiently directed to the right teams. While it doesn’t provide advanced call analytics, its Interactive Voice Response (IVR) capabilities and real-time call routing make it a reliable choice for businesses seeking seamless customer communication.
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Starting Price
Custom
Routing Solution Specifications
Interactive Voice Response (IVR)
Call Routing
Cloud-Based Calling
Call Recording
What Is Routing Solution?
Routing Solution is a comprehensive voice infrastructure platform designed to centralize global telecommunications. It provides businesses with tools to manage international phone numbers and route calls efficiently across borders. By offering self-service configuration dashboards and intelligent capacity management, the software solves the challenge of handling traffic spikes and maintaining accessibility. This ensures organizations can deliver consistent customer experiences worldwide while adhering to strict local regulatory standards.
Routing Solution Pricing
Routing Solution Integrations
The software supports integration with multiple systems and platforms, such as:
- 3CX
- Puzzel
- Talkdesk
- Freshdesk
- Genesys Cloud CX
Who Is Routing Solution For?
Routing Solution is suitable for a wide range of industries, sectors, and organizations, including:
- Media and broadcasting
- Charitable organizations
- International e-commerce
- Event ticketing
- Customer support centers
- Travel and hospitality
Is Routing Solution Right For You?
Routing Solution is well suited for organizations that rely on high call volumes and global reach. Its capacity management is designed to maintain accessibility during traffic spikes, as highlighted on the official website. Trusted by clients such as Sunweb, and backed by ISO 9001 and ISO 27001 certifications, it fits businesses seeking a secure, scalable, and self-managed routing platform for complex international customer communication needs.
Still unsure about Routing Solution? Contact us at (661) 384-7070 for further guidance.
Routing Solution Features
Routing Solution enables businesses to predefine automated responses for traffic spikes well in advance. When call volumes increase, the system activates the configured action plan automatically, ensuring uninterrupted accessibility. This approach minimizes manual intervention and helps organizations maintain stable call handling during peak demand periods.
The platform optimizes global incoming call flows by intelligently distributing calls across multiple contact centers. Businesses can combine multiple routing strategies without relying on internal IT support. This capability improves accessibility, boosts agent productivity, and ensures customers are connected to the most appropriate destination efficiently.
The software supports modern IVR functionality powered by conversational AI technologies. It enables speech-based routing, voice authentication, and chatbot-assisted interactions. Customers can experience reduced wait times through automated callbacks or SMS referrals, allowing organizations to handle high call volumes while maintaining service quality.
Routing Solution provides customizable dashboards through the My Sound of Data portal, transforming service number data into actionable insights. Users can monitor call volumes, peak hours, originating regions, and performance metrics in one view. These dashboards help teams make informed routing and capacity planning decisions.
The platform offers full self-service control over routing plans through an online interface. Businesses can manage destination numbers, activate announcements, adjust opening hours, and control queue limits. This flexibility allows organizations to adapt routing strategies quickly in response to operational or customer demand changes.
