Overview
Steam-Connect brings voice, chat, email, and social media into one clean dashboard; ideal for contact centers seeking unified communication. While its feature depth may take a moment to explore, built-in training makes onboarding smooth. If your team juggles multiple channels daily, this platform could be exactly what you need.
Overall Rating
Based on 9 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Steam-Connect Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Steam-Connect?
Steam-Connect is a cloud-based contact center designed to manage customer interactions across voice, email, chat, short message service (SMS), WhatsApp, and social media. It supports inbound and outbound campaigns, real-time analytics, and customizable workflows; all within a single interface. With drag-and-drop campaign builders, the platform helps teams deliver a more personalized service.
What Is Steam-Connect Best For?
The platform is best known for its live chat functionality, which helps businesses boost customer experience through fast, visual, and personalized interactions. It allows agents to multitask across chat, email, and social media, while supporting image sharing, branded widgets, and post-chat feedback. This makes it easy to meet expectations and stay accessible; especially for service-driven teams.
Steam-Connect Pricing
Steam-Connect Integrations
The platform integrates with a wide range of platforms, including:
- OBI4wan
- Salesdock
- Instagram Software
Who Is Steam-Connect For?
Steam-Connect is trusted by SMEs across various industries and sectors, including:
- Contact centers
- Customer service
- Telemarketing
- Call center
Is Steam-Connect Right For You?
Steam-Connect software is a smart choice for businesses that want to manage customer conversations across multiple channels, including voice, email, chat, and social media; all from one platform. Its predictive dialer, omnichannel routing, and real-time analytics make it especially effective for contact centers, support teams, and outbound campaigns.
Still unsure if it fits your strategy? Connect with our customer support staff at (661) 384-7070 for further guidance.
Steam-Connect Features
Steam-Connect allows contact centers to integrate and manage website contact forms directly within its omnichannel interface. Agents can process form submissions without switching screens or tools, ensuring fast and efficient follow-up. They can create custom forms, embed them as snippets on their site, and store submissions in the customer’s contact history for full context.
The software offers ‘Hiya,’ a branded outbound calling feature that displays a contact center’s company name, logo, or call purpose on the recipient’s screen. This increases pickup rates, reduces call avoidance, and builds trust with prospects. Furthermore, it also blocks spoofed calls, monitors customer sentiment, and helps teams refine outreach strategies based on real engagement data.
This feature handles routine queries instantly, so customers don’t have to wait for a live agent. These artificial intelligence (AI)-powered assistants improve response times, reduce service costs, and free up human agents to focus on complex issues. Users can design custom flows that match their brand, collect customer data, and personalize interactions at a scale.
Steam-Connect offers a complete telephony suite for managing both inbound and outbound calls. For inbound, its intelligent interactive voice response (IVR) system routes callers to the right agent quickly. For outbound, the platform includes predictive dialers that automate call flows and support campaigns for lead generation and database enrichment.