Last Updated
Overview
Steam-Connect brings voice, chat, email, and social media into one clean dashboard; ideal for contact centers seeking unified communication. While its feature depth may take a moment to explore, built-in training makes onboarding smooth. If your team juggles multiple channels daily, this platform could be exactly what you need.
Overall Rating
Based on 9 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Steam-Connect Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Steam-Connect?
Steam-Connect is a cloud-based contact center designed to manage customer interactions across voice, email, chat, short message service (SMS), WhatsApp, and social media. It supports inbound and outbound campaigns, real-time analytics, and customizable workflows; all within a single interface. With drag-and-drop campaign builders, the platform helps teams deliver a more personalized service.
What Is Steam-Connect Best For?
The platform is best known for its live chat functionality, which helps businesses boost customer experience through fast, visual, and personalized interactions. It allows agents to multitask across chat, email, and social media, while supporting image sharing, branded widgets, and post-chat feedback. This makes it easy to meet expectations and stay accessible; especially for service-driven teams.
Steam-Connect Pricing
Steam-Connect Integrations
The platform integrates with a wide range of platforms, including:
- OBI4wan
- Salesdock
- Instagram Software
Who Is Steam-Connect For?
Steam-Connect is trusted by SMEs across various industries and sectors, including:
- Contact centers
- Customer service
- Telemarketing
- Call center
Is Steam-Connect Right For You?
Steam-Connect software is a smart choice for businesses that want to manage customer conversations across multiple channels, including voice, email, chat, and social media; all from one platform. Its predictive dialer, omnichannel routing, and real-time analytics make it especially effective for contact centers, support teams, and outbound campaigns.
Still unsure if it fits your strategy? Connect with our customer support staff at (661) 384-7070 for further guidance.
Steam-Connect Features
Contact Form Management
Steam-Connect allows contact centers to integrate and manage website contact forms directly within its omnichannel interface. Agents can process form submissions without switching screens or tools, ensuring fast and efficient follow-up. They can create custom forms, embed them as snippets on their site, and store submissions in the customer’s contact history for full context.
Hiya
The software offers ‘Hiya,’ a branded outbound calling feature that displays a contact center’s company name, logo, or call purpose on the recipient’s screen. This increases pickup rates, reduces call avoidance, and builds trust with prospects. Furthermore, it also blocks spoofed calls, monitors customer sentiment, and helps teams refine outreach strategies based on real engagement data.
Virtual Agents
This feature handles routine queries instantly, so customers don’t have to wait for a live agent. These artificial intelligence (AI)-powered assistants improve response times, reduce service costs, and free up human agents to focus on complex issues. Users can design custom flows that match their brand, collect customer data, and personalize interactions at a scale.
Inbound And Outbound Telephony
Steam-Connect offers a complete telephony suite for managing both inbound and outbound calls. For inbound, its intelligent interactive voice response (IVR) system routes callers to the right agent quickly. For outbound, the platform includes predictive dialers that automate call flows and support campaigns for lead generation and database enrichment.
Pros And Cons of Steam-Connect
Pros
Allows call recording when legally permitted
Can be customized to meet unique business needs
Can be implemented easily
Cons
Overwhelming feature set for new users
User experience needs improvement
Steam-Connect Reviews
Total 9 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars89%
4
Stars11%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Marketing and Advertising, 11-50 employees
More than a year
“Such a great tool”
Pros
I love how this platform covers so many use cases almost like an all in one CRM and IT solution eliminating the need to have multiple tools open at once.
Cons
The UI/UX feels a bit outdated and I feel like the landing page could really benefit from a complete redesign.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Financial Services, 51-100 employees
More than a year
“Extremely useful software”
Pros
Steam-connect is pretty easy to use, connects smoothly with other tools through API and we can customize just about everything to fit our needs.
Cons
Earlier this year there was significant downtime with the telephony service but there have been no issues lately.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Writing and Editing, 1-10 employees
Less than a year
“Runs smoothly and works well”
Pros
Not only is it simple to use but is also functions perfectly. And I have had no issues with downloading or opening the program and it makes me feel well-supported. Overall everything works smoothly.
Cons
I dont have any problems with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Steam-Connect offer?
Support is available via email, phone, live chat, webinars, and a knowledge base.
Who are the typical users of Steam-Connect?
The platform is used by businesses operating in various industries and sectors, including contact centers, customer service, telemarketing, and advertisers.
Does Steam-Connect offer an API?
Yes, Steam-Connect provides API access for CRM, ERP, and third-party integrations.
What languages does Steam-Connect support?
It supports the English, Dutch, and German languages.
What other apps does Steam-Connect integrate with?
Steam-Connect integrates OBI4wan, Salesdock, Facebook, Twitter, Instagram, and WhatsApp.
What types of pricing plans does Steam-Connect offer?
The vendor offers a transparent pricing plan based on your business needs. Get in touch with us for a tailored Steam-Connect price estimate.
Does Steam-Connect offer a mobile app?
No, it doesn’t offer a mobile app.