Stratics Networks
Last Updated
Overview
Stratics Networks enables businesses to manage customer interactions efficiently through cloud-based calling, IVR, call routing, and real-time analytics. While some advanced customization options are limited, it delivers reliable communication management for contact centers, support teams, and enterprises aiming to enhance customer engagement and operational efficiency.
Stratics Networks Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Stratics Networks Features
Interactive Voice Response
Users can create programmable menus supporting keypad and speech recognition. Automated routing directs customers to specific teams, reducing agent workloads. This feature enables efficient self-service for global audiences while integrating seamlessly into existing business systems via live webhooks and detailed call records.
Number Masking
This feature helps businesses protect personal privacy by using temporary proxy numbers for customer interactions. It is essential for marketplaces and ride-sharing services to build trust. It prevents the off-platform movement of users while maintaining secure and reliable communication between buyers and sellers.
Text To Speech
Businesses can deliver natural-sounding audio in over 115 languages for notifications and reminders. High-quality synthesis engines and SSML support allow for total control over pitch, emphasis, and tone. This ensures messages resonate locally and meet regulatory requirements across various global markets.
Call Recording
Users can capture and store every interaction securely for quality assurance and training. Organizations can use their own cloud storage from providers like AWS, Azure, or Google Cloud. This flexibility ensures data compliance while providing full visibility into call performance and history.
Pros And Cons of Stratics Networks
Pros
Easy to set up and use
Features built-in compliance tools
Data can be easily tracked
Cons
Lacks text-to-speech feature
Customer support response time needs improvement
Stratics Networks Reviews
Total 13 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars15%
3
Stars0%
2
Stars8%
1
Stars31%
Share your experience
Renewables & Environment, 11-50 employees
Less than a year
“misleading cancellation policy”
Pros
We originally started on their older Flash based platform and later moved over to the newer version once it was released.
Cons
Their claim that you can cancel anytime is misleading. If you sign up for one of their promotional deals, they can automatically renew you at the full price when the term ends which is exactly what happened to us. We contacted them on the very first day of the unauthorized renewal to request a refund but they refused. They then stopped the service even though they had already charged us three months in advance and to this day they have neither delivered the service we paid for nor issued a refund. We are currently pursuing legal action and plan to share the outcome publicly. On the product side, the SMS feature is unreliable. If a carrier flags your texts as spam for any reason, their system keeps sending messages into the void, wasting sends and it can sometimes take a full day for them to issue a new code so you can restart the campaign. If you want to keep track of it properly someone would need to watch the screen constantly and monitor sends every few seconds which is completely impractical. The IVR and RVM speeds are also lacking and if you want higher speed, the added cost is significant. After leaving this company, we found far better technology at much better pricing.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Music, 1-10 employees
Less than a year
“keeps everyone infromed”
Pros
At our music and performance school, this has been the best way to keep parents and students updated on closures, important schedule changes and upcoming events. It has worked much better than the other methods we used before, like email and flyers.
Cons
I haven't used any other similar service to compare it with but I honestly can't point to any specific drawbacks. It does everything we need it to do.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“helpful support team”
Pros
Adding this product has created a strong extra source of revenue for our company while we explore more ways to support our customers with their marketing. The team has also been very helpful in guiding us through how to use the software and get up to speed with it.
Cons
One thing I'd still like to see is a pay as you go option but that doesn't appear to be available at our current level.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Stratics Networks integrate with?
The vendor hasn’t provided details about third-party integrations.
Does Stratics Networks offer a mobile app?
No, it doesn’t offer a mobile app.
What types of pricing plans does Stratics Networks offer?
The vendor price can be customized according to users' requirements. It starts from $99.00’month. Get in touch for a personalized Stratics Networks cost estimate for your business.
What languages does Stratics Networks support?
Stratics Networks software is primarily available in English.
What level of support does Stratics Networks offer?
Stratics Networks offers support via customer portal.
Who are the typical users of Stratics Networks?
Typical users who benefit from Stratics Networks features include businesses across various industries and sectors, such as non-profit, government, and healthcare.
Does Stratics Networks offer an API?
Yes, it offers an API.