Talkdesk Reviews

Pros

For e-commerce companies running a direct to consumer operation, I would say Talkdesk is an excellent cloud-based phone solution that handles every part of customer communication.

Cons

I think the perfect setup would be a cloud calling platform that's built directly into our CRM for a completely smooth workflow.

Pros

I really like the variety of status settings I can choose from. The guided tutorials are helpful too and the whole interface is very simple too.

Cons

Transferring a call to another team member is not very easy and we sometimes experience unexpected disconnections.

Pros

The product seems good in theory but the actual experience does not match what was promised. In short I don't have any positive aspects to highlight.

Cons

Support is lacking and the service does not match what was sold to us. Also it is difficult to get in touch or negotiate and they avoid taking responsibility.

Pros

Talkdesk flexibility to enable or disable different functionalities based on our needs is a major advantage.

Cons

My main issue is the lack of a noise cancellation feature to control how much background sound the customer hears during a call.

Pros

The system is quick and responsive. We get excellent audio quality on calls and it's simple to take notes and collect important information during conversations.

Cons

I do not have any negative feedback about my experience with it.

Pros

Talkdesk is a dependable and user-friendly platform that performs exactly as required for our business.

Cons

Similar to other phone systems, I find the default ringtone on it to be harsh and unpleasant as I wish users could select their own. It is also a bit frustrating to juggle separate windows for our CRM and Talkdesk. So I would prefer a more integrated experience.

Pros

After we found the right hardware setup, I have been very pleased with how well everything is configured and integrated.

Cons

I am not a fan of the limited guidance for choosing the right hardware that fits our specific use case.

Pros

What I appreciated most about Talkdesk is how simple and user-friendly it is.

Cons

As an end user of this tool, I don't have any issues to mention.

Pros

Talkdesk is both innovative and efficient for managing calls within my company. One of my favorite features is the AI automation, which provides a summary of each call at the end. This summary can easily be copied and pasted into the customer's profile, significantly reducing product disputes and complaints.

Cons

Occasionally, after an update, the microphone or ringing feature may get muted, but this can easily be fixed.

Pros

The software is incredibly easy to use and required minimal training.

Cons

Sometimes, the app just keeps loading, and I have to restart it to get it working.

Pros

The app deployment was seamless, and the support team was fast and helpful whenever assistance was needed. My colleagues quickly learned to use the system due to its user-friendly design.

Cons

No noticeable downsides to Talkdesk and everything I use it for works perfectly.

Pros

I love how easy Talkdesk is to use, and the UI is fantastic for navigation.

Cons

There are frequent service interruptions, which can be problematic when calling is a major part of sales.

Pros

With Talkdesk, we've been able to monitor calls more effectively, improving customer service. From VoIP to call center management and call tracking, Talkdesk covers everything, which makes it an excellent choice.

Cons

We've had no complaints, it has consistently delivered.

Pros

I really enjoy the functionality and ease of use that this app offers.

Cons

So far I haven't had any negative experiences with the app.

Pros

Talkdesk is a user-friendly call center app with all the essential features for effective customer service management. Its automatic call distributor ensures quick connections between users and agents. It also integrates smoothly with Zendesk, making it easy to manage digital support tickets with a simple setup.

Cons

I did not have any issues because every feature has been helpful since I started using it.

Pros

It is an excellent and effective communication tool for interacting with both customers and businesses.

Cons

Since I began using this software, I haven't experienced any problems.

Pros

It is a comprehensive software that allows me to efficiently manage customer service, automate processes, and track and record phone calls.

Cons

Talkdesk has worked smoothly for my needs for quite a while now.

Pros

The simple interface makes it immediately obvious what actions need to be taken within the software.

Cons

The cost is relatively high, especially for small businesses.

Pros

For Talkdesk to work properly, it needs a stable internet connection, and when agents have that, the app proves to be reliable. Its integration with Salesforce is pretty smooth, with user-friendly buttons. While there have been minor hiccups with the integration, they were easy to resolve. I give it a perfect score because it's the most user-friendly and well-designed tool I've encountered in its category. However, the updates section for the contact center is a bit lacking, as agents don't seem to focus on the voicemail aspect.

Cons

When an adviser receives an error response during a video conversation, it's often unclear why the number is ineffective. Even though there has been an expansion in the number of stories, the process of creating phone stories remains slow, clunky and complicated. Additionally, accessing voicemails and missed calls requires an easily accessible tab. Although the minimalistic GPS display was intentionally designed, showing this information would be helpful.

Pros

I loved the support, ease of implementation, and built-in tools Talkdesk offers.

Cons

It would be beneficial to include multiple panels for better monitoring.