Last Updated
Overview
Teckinfo offers enterprise-grade contact center solutions with advanced AI capabilities and intelligent routing. Although its administrative settings might feel complex for teams that require only basic functionality, it provides a high degree of customization and strong compliance standards. Therefore, it ensures that businesses can tailor it according to regulatory requirements.
Be the first one to leave a review!
No review found
Starting Price
Custom
Teckinfo Specifications
Interactive Voice Response (IVR)
CRM Integration
Omnichannel Support
Predictive Dialing
What Is Teckinfo?
Teckinfo offers a versatile Omnichannel Contact Center solution that centralizes customer interactions across voice, email, and social platforms. The software supports automated features such as predictive dialing and AI-powered chatbots, which directly address customers' pain points of long wait times. This platform is effective for large enterprises needing to scale their support operations while maintaining high security. By unifying disparate communication channels, Teckinfo helps businesses improve agent productivity and service consistency.
Teckinfo Pricing
Disclaimer: The pricing is subject to change.
Teckinfo Integrations
The software supports integration with multiple platforms, such as:
- Zoho CRM software
- Zendesk
- Freshworks
- Salesforce
- Microsoft Dynamics 365
- LeadSquared
Who Is Teckinfo For?
Teckinfo is ideal for a range of industries, including:
- Banking
- Insurance
- Education
- Healthcare
- E-commerce
- Telecommunications
Is Teckinfo Right For You?
If your organization needs a highly scalable and secure omnichannel solution, Teckinfo is an excellent choice. Its standout strength is support for up to 3,500 agents per setup, making it a perfect fit for the enterprise market. The platform has received prestigious accolades, including the Technoviti Award. If your business requires a platform that balances AI-driven automation with strict compliance, Teckinfo offers the stability needed for long-term growth.
Still not sure about Teckinfo? Contact our support team at (661) 384-7070 for further guidance.
Teckinfo Features
This feature enables users to route incoming calls to the most relevant agent based on predefined skill sets. It supports intelligent queue management to ensure customers are connected quickly, significantly reducing abandoned call rates in busy environments.
Teckinfo supports an automated dialing algorithm that predicts agent availability and adjusts the calling pace accordingly. It enables outbound teams to maximize their talk time by filtering out busy signals and answering machines before a call is connected.
The platform helps supervisors listen to live calls and provide immediate feedback via whispering or barging. It supports a comprehensive wallboard display that shows live performance metrics, helping managers make quick staffing-level adjustments during peak hours.
Teckinfo supports the generation of detailed reports that track agent productivity and overall campaign success. It enables businesses to analyze historical data trends and identify specific areas for improvement. Therefore, it ensures that operational decisions are backed by accurate information.
This feature enables organizations to send automated voice messages to large groups of recipients simultaneously. It supports interactive prompts within these broadcasts, allowing customers to respond or request a callback, which is highly beneficial for marketing and emergency alerts.
