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Overview
Telmar Evolution is a powerful, distributed call center and market research solution designed to maximize productivity and streamline communication. While the platform may necessitate training and guidance for users to master its extensive CATI and dialing features, its strength lies in Smart Predictive Dialing and Georeferenced Appointment Management.
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Starting Price
Custom
Telmar Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Telmar?
Telmar Evolution is a specialized software suite for call centers and contact centers, primarily used for telemarketing, teleselling, and Computer Assisted Telephone Interviewing (CATI). Developed by Italy-based SiB Srl, it offers a distributed architecture that supports both on-premise and remote work (smart working). The software provides a "unified workstation" for operators to handle multi-channel communications, including VoIP calls, SMS, and email. Its standout capabilities include an advanced "Quota Manager" for market research and a sophisticated georeferenced agenda for sales teams to coordinate field visits.
Telmar Pricing
Disclaimer: The pricing is sourced from third-party sites and is subject to change.
Telmar Integrations
Who Is Telmar For?
Telmar software is ideal for a wide range of organizations focused on proactive communication, including:
- Outbound telemarketing and teleselling agencies
- Market Research Firms (CATI applications)
- Sales teams requiring georeferenced appointment booking
- Customer satisfaction and survey departments
- Outsourced call center providers
- Businesses managing remote or "Smart Working" agent teams
Is Telmar Right For You?
Telmar is the right choice if your organization specializes in high-volume outbound calling and requires precise control over call scripts and market research quotas. If you need a tool that can geolocate leads on a map to optimize agent travel routes, Telmar is a market leader in this niche. However, if your primary need is a simple inbound-only help desk with minimal setup, the technical depth and configuration required for Telmar might be more than you need. For professional call centers seeking maximum operator efficiency and deep analytical reporting, Telmar Evolution is a premier solution.
Still unsure about Telmar features? Contact us at (661) 384-7070 for further guidance.
Telmar Features
Georeferenced Appointment Management
Designed for field sales, this tool allows operators to book appointments for agents on a map. By visualizing lead locations, teams can optimize travel routes and reduce displacement costs, ensuring that "road warriors" visit the maximum number of high-priority prospects each day.
Intuitive Script And Survey Editor
Telmar allows managers to build complex call scripts with conditional logic and dynamic fields. This ensures that operators always have the right information at hand and can navigate through difficult customer interactions with professional, pre-defined guidance tailored to the conversation's flow.
Real-Time Reporting And Analytics
This feature provides instant access to live performance data through both standard and customizable formulas. Telmar generates hourly productivity projections across multiple levels—including company, specific campaign, lead list, and individual operator—ensuring that supervisors have the granular control necessary to monitor activity progress and optimize agent performance on the fly.
Pros And Cons of Telmar
Pros
AI predictive engine maximizes talk time
Offers targeted research via advanced CATI tools for balanced surveys
Smart mapping, optimized routes for field sales visits
Cons
Documentation gaps may hinder user workflows
Interface can be improved further for user ease
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Frequently Asked Questions
What level of support does Telmar offer?
Telmar offers support via email and phone.
Does Telmar have a mobile app?
No, Telmar does not offer a dedicated mobile app.
What types of pricing plans does Telmar offer?
Telmar price starts at $45 – $75 per user, thereby facilitating teams. Get a detailed Telmar cost breakdown tailored to your specific requirements.
Does Telmar offer an API?
Yes, Telmar offers an API.
What language does Telmar support?
Telmar software primarily supports English and Italian.
Who are the typical users of Telmar?
Telmar features are used by call center operators, Market Researchers (CATI), and sales managers.
What other apps does Telmar integrate with?
The vendor has not provided details about third-party integrations for this software.