Telmar
Last Updated
Overview
Telmar Evolution is a powerful, distributed call center and market research solution designed to maximize productivity and streamline communication. While the platform may necessitate training and guidance for users to master its extensive CATI and dialing features, its strength lies in Smart Predictive Dialing and Georeferenced Appointment Management.
Telmar Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
Telmar Features
Georeferenced Appointment Management
Designed for field sales, this tool allows operators to book appointments for agents on a map. By visualizing lead locations, teams can optimize travel routes and reduce displacement costs, ensuring that "road warriors" visit the maximum number of high-priority prospects each day.
Intuitive Script And Survey Editor
Telmar allows managers to build complex call scripts with conditional logic and dynamic fields. This ensures that operators always have the right information at hand and can navigate through difficult customer interactions with professional, pre-defined guidance tailored to the conversation's flow.
Real-Time Reporting And Analytics
This feature provides instant access to live performance data through both standard and customizable formulas. Telmar generates hourly productivity projections across multiple levels—including company, specific campaign, lead list, and individual operator—ensuring that supervisors have the granular control necessary to monitor activity progress and optimize agent performance on the fly.
Pros And Cons of Telmar
Pros
AI predictive engine maximizes talk time
Offers targeted research via advanced CATI tools for balanced surveys
Smart mapping, optimized routes for field sales visits
Cons
Documentation gaps may hinder user workflows
Interface can be improved further for user ease
Telmar Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Legal Services, 51-100 employees
“useful insights”
Pros
This gives me valuable information and helpful insights and the platform is also very simple to use.
Cons
Up to this point, I haven't run into any issues or complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“fantastic planning tools”
Pros
Right from the start, it felt very easy to work with. The interface is excellent, user friendly and simple to navigate. It strikes a really nice balance between detailed planning and quick execution which makes it especially useful. Being able to build and curate your own template is another big plus because it helps customize everything to exactly what's needed. Getting started was also very easy and joining a training session really helped get things up and running effectively.
Cons
At times, there's a brief loading delay after entering impressions which can interrupt the workflow a little though it usually only lasts a few seconds.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“strong campaign insights”
Pros
A deeper view into audiences really helps when putting together promotional campaigns.
Cons
I still run into times when social pages that should already be populated on the platform are missing or hard to find.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Telmar offer?
Telmar offers support via email and phone.
What language does Telmar support?
Telmar software primarily supports English and Italian.
What other apps does Telmar integrate with?
The vendor has not provided details about third-party integrations for this software.
What types of pricing plans does Telmar offer?
Telmar price starts at $45 – $75 per user, thereby facilitating teams. Get a detailed Telmar cost breakdown tailored to your specific requirements.
Does Telmar offer an API?
Yes, Telmar offers an API.
Who are the typical users of Telmar?
Telmar features are used by call center operators, Market Researchers (CATI), and sales managers.
Does Telmar have a mobile app?
No, Telmar does not offer a dedicated mobile app.