Telzio Reviews

Pros

The support service from their account services from has been incredible, always replying instantly. Their response time is so quick it makes my ex messages seem like they're sent by carrier pigeon! The Visual Call Flow feature is hands down the best in the market, making everything, from incoming to outgoing calls, much easier.

Cons

The suggestion feature tends to be quite slow. What I mean is adding a feature requires gathering a majority of votes, which can take years or sometimes never happen.

Pros

I love that I could dive right into Telzio without any unnecessary sales calls telling me what I needed. I knew exactly what we wanted just a simple phone system without all the extra features like video calls. We've tried a few providers before and it always felt like the features we needed were locked behind more expensive plans. With Telzio, everything we need is included, and you just pay for the minutes you use, which, by the way, turned out to be much lower than I expected, I was surprised at how little we actually used. Telzio is incredibly user-friendly and works with a wide range of office phones, so most of our old system transferred over seamlessly. I honestly can't recommend it enough!

Cons

The only issue I would point out is the initial fee for setting up the caller ID name and e911. While I didn't mind paying it, it would have been helpful to know upfront that these costs were not included in the original startup price. It would be a good heads up for budgeting purposes.

Pros

Telzio VoIP is a fantastic, featurepacked, reliable and cost-effective system. It works flawlessly, and the cost for adding a DID is very affordable. Their support team is always friendly and knowledgeable.

Cons

The Telzio VOIP system is good overall. However I have found that when you have added all your users and need to delete one (for example, if they leave), the user gets removed entirely. Instead, I just delete their extension number and keep the user account, which is a workaround but makes managing users a bit more tedious.

Pros

The best feature for us is the ease of setting up Call Flows. Being able to manage users, devices and call handling at such a granular level allows us to direct callers exactly where and when we need them in the best situation.

Cons

The online Telzio calling features could be stronger. A desktop app would be much more beneficial than relying on a web based calling system.

Pros

Telzio has the easiest setup for a VoIP solution I've encountered. It's also highly reliable.

Cons

Pricing is somewhat hard to evaluate initially. It took a while to fully understand the breakdown, but once we did, it was clear that the savings over time made it worth the initial confusion.

Pros

I really like the pricing structure, where costs are based on minutes instead of users or lines. This has saved us a lot in telephony expenses. It might not suit everyone but it has been very useful for us.

Cons

At first, I thought the mobile app was the weak point but it's been improved significantly over time and is now much more solid.

Pros

Telzio provides a simple and user-friendly experience with an easy setup and configuration. If you need physical phones, they are conveniently shipped to you and all you need is your WiFi password. The phones come preconfigured to your account, making the entire process seamless and efficient!

Cons

It shows great potential and I'm optimistic about its future expansion, particularly regarding integration with thirdparty applications. There's room for growth in its security features for administrators, especially with the lack of Google Single Sign-On (SSO). However it's reassuring to know that a significant update in 2024 plans to address these concerns.

Pros

Signing up and setting up with Telzio was a breeze. We're excited to continue using their services.

Cons

So far, I haven't faced any significant disadvantages or problems while using the Telzio service.

Pros

For someone with little experience in VoIP, Telzio is very easy to use and configure. It's also highly adaptable, supporting a variety of devices. I really appreciate it.

Cons

It would be a useful addition if there was a call flow extension that could forward calls directly to an external number, instead of having to register a new user for the same function.

Pros

Telzio offers a fully-featured hotline structure that is incredibly easy to use. Unlike other providers, they include all services in their various plans and offer ownership of vanity numbers. Our dedicated representative has been consistently accessible and supportive throughout.

Cons

There are no cons to report at this time. Everything is working well, and I'm pleased with the service.

Pros

Excellent service! Highly recommend. Their support team is friendly and willing to help. I'm thrilled to have found a service that meets all our needs, at a great price too. Loving it so far!

Cons

I haven't had any bad experiences with the service since we've been with Telzio. It's been a smooth transition, and I'm happy with the support and overall service.

Pros

It was great to be able to use phones we already had.

Cons

One minor issue is that the music plays before callers are informed they've reached our business (Crest).

Pros

All the features we needed were available in one place, with high security and confidentiality, which was important for us.

Cons

The website took a bit of time to get used to, but the customer service team was incredibly helpful in guiding me through any issues.

Pros

The setup was easy, and we were able to get everything up and running the same day we signed up.

Cons

I haven't had any problems using Telzio at all.

Pros

The staff is wonderful to work with, and we can add team members and track text messages seamlessly!

Cons

One thing I wish Telzio supported better is labeling contacts and phone numbers that we call to track which clients we've been in contact with.

Pros

Customizing our IVR for multiple retail locations was easy with Telzio.

Cons

Honestly, there's nothing major to mention. While I can see why this service might not be suitable for large enterprises, it fits our small chain of dispensaries perfectly. It's exactly what we were looking for, and it's highly cost-effective.

Pros

The support team is the best feature of this product. They are the best in my opinion.

Cons

It would be helpful if there were more admin tools available within the mobile app. The app could also use a GUI refresh to make the user experience even better. More administrative capabilities in the app would allow us to manage everything directly from the mobile platform.

Pros

I like it. The product is easy to use, has great customer support and delivers amazing results at the best price.

Cons

I think the voicemail translation feature could use some improvements.

Pros

Their customer service is excellent. The system is HIPAA compliant, and the quality for the price is fantastic. We love the cloudbased phone, text, and fax interface.

Cons

I wish we could use both the physical fax machine (with the ATA) and the cloud fax option at the same time. It's a limitation for our business that we can't use both methods simultaneously, and it would be great to have the flexibility to do so when needed.

Pros

It's incredibly easy to configure and manage at any time. The drag-and-drop feature makes everything so simple. I could manage everything myself without needing to learn the system and our office manager was able to take over smoothly without any training or learning curve.

Cons

Honestly there's nothing to complain about. The system does exactly what it promises.