Automotive, 11-50 employees
Less than a year
“A simple way to streamline phone services”
Pros
Instead of having three separate phone numbers for our customers to call, we now have one number that connects to all our locations. This allows me and others to see and respond to calls for Site #1, even if we're at Site #3 or working from home. Once set up, it's extremely user-friendly.
Cons
There's a slight lag when I answer calls, where the caller won't hear me immediately. It's the only real issue I've faced.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Computer Software, 51-100 employees
More than a year
“great support”
Pros
Setting up call flows is incredibly simple, flexible, and immediate. The usage data is easy to access for reporting, and the interface is attractive.
Cons
There are some features that haven't been implemented yet but would be great to have. For example, better support for text messaging (like 5-digit text numbers) would be helpful. Also, it would be better if calls in a queue rang in the same order every time, rather than the person who has had the longest wait.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
6
Hospitality, 11-50 employees
Less than a year
“Perfect for our season business”
Pros
For me the admin control panel is user-friendly and modern, with all services being reliable. Tech support has been informative and friendly.
Cons
The mobile app sometimes experiences connection issues, but I think these are more related to network/LTE problems than the app itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than 6 months
“disappointing”
Pros
The feature offerings and voice-over options are impressive. They enhance our workflow.
Cons
I ended up paying 400% of my monthly fees in overages, and Telzio just pointed to the emails they sent about it. They didn't offer much help, which shows a �gotcha� business model. This kind of approach is problematic for businesses, and I can't work with a provider that operates this way.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
5
Functionality
8
Health, Wellness and Fitness, 11-50 employees
More than a year
“Not the best value”
Pros
The ability to use Telzio on multiple devices and set up different call flows is fantastic.
Cons
The interface is not very user-friendly, and voicemails are easy to miss. Customer support could be better, too. When I ask for features or improvements, they don't get done, and I only realize the issues later when I urgently need them, like the ability to record calls. The point of contact I had was defensive and didn't take responsibility for the problems we raised.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
4
Functionality
4