The Real PBX
Last Updated
Overview
The Real PBX software provides comprehensive cloud-hosted communication, aiding in business connectivity and agent efficiency. While the documentation and onboarding materials could be clearer, its extensive feature set and 24/7 technical support justify the investment. Overall, its strategic benefits make it a compelling choice for scaling call center operations.
The Real PBX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
The Real PBX Features
Multi-Level IVR
The system acts as a virtual receptionist, using automated menus to guide callers to the right department. This reduces wait times and improves the professional image of the business while handling high call volumes efficiently.
Predictive Dialing
This feature automates outbound calls, connecting agents only when a live human answers. By filtering out answering machines, it maximizes agent productivity and significantly increases lead conversion rates for sales-focused contact centers.
Call Recording
The Real PBX automatically captures and stores all interactions in the cloud for quality assurance. Managers can review these logs to train agents, resolve disputes, and ensure that the team maintains high service standards consistently.
Real-Time Reporting
Dynamic dashboards provide instant visibility into network activities and agent performance metrics. By analyzing these detailed logs, businesses can make data-driven decisions to optimize their operational workflows and improve overall customer satisfaction levels throughout the organization.
Smart Call Routing
Calls are intelligently distributed based on agent skills, performance, or time of day. This ensures every inquiry reaches the most qualified representative, minimizing transfers and ensuring that no important customer call goes unanswered during peak hours.
Pros And Cons of The Real PBX
Pros
Stable uptime reported by many long-term users
Rich calling and forwarding features
Real-time call monitoring and reporting portal
Cons
Customer support quality can feel inconsistent at times
Some technical glitches reported during setup or feature use
The Real PBX Reviews
Total 2 reviews
2.5
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars50%
Share your experience
Accounting, 11-50 employees
More than a year
“reliable PBX with supportive team”
Pros
We've been using this for the past two years and it has been really helpful throughout. Everything has been working well overall, aside from a few minor technical issues along the way. Their team has always been supportive and quick to help whenever needed. On top of that the dialer interface is simple and user friendly.
Cons
I don't really have any complaints because overall everything has been fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Too many issues”
Pros
I honestly don't have anything positive to say about this software or service.
Cons
This has been an awful experience overall. The customer service is the worst part by far. Their chat is never available and calling them is just as bad since the wait time is usually around 50 to 60 minutes. I even have screenshots showing those long hold times on multiple days. There always seems to be some kind of problem going on and dealing with it feels like a full time job. It's almost like you need to hire someone just to keep in touch with their team. On top of that one of the executives I dealt with was consistently rude. I would never recommend The Real PBX to anyone.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
2
Frequently Asked Questions
Does The Real PBX have a mobile app?
No, The Real PBX does not have a mobile app.
What types of pricing plans does The Real PBX offer?
The Real PBX price starts at $9/user/month. Request a personalized The Real PBX pricing quote for your business.
What language does The Real PBX support?
The Real PBX is primarily available in English.
What level of support does The Real PBX offer?
The Real PBX offers support through chat, phone, email, contact form, and FAQs.
Who are the typical users of The Real PBX?
Typical users include industries like e-commerce, healthcare, finance, legal, hospitality, and retail.
Does The Real PBX offer an API?
Yes, The Real PBX offers an API.
What other apps does The Real PBX integrate with?
Information about integrations is currently unspecified by the vendor.