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Overview
TrueCall establishes verified business identity for outbound teams, significantly increasing answer rates. Although some users report slow customer support response times compared to competitors, its ability to display brand logos and call reasons makes it an essential tool for improving connection efficiency.
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Starting Price
Custom
TrueCall Specifications
- Call Recording
- Call Reporting And Analytics
- CRM Integration
- Omnichannel Support
What Is TrueCall?
TrueCall is an identity verification platform designed to help enterprises and high-volume sales teams build trust with their prospects. It replaces unknown numbers with a verified brand name and logo, ensuring recipients know exactly who is calling. The solution includes a ‘Call Reason’ feature that adds context to incoming calls, directly addressing the low answer rates caused by spam filtering and consumer hesitation.
TrueCall Pricing
Disclaimer: The pricing is subject to change.
TrueCall Integrations
The vendor has not specified the names of any third-party applications.
Who Is TrueCall For?
TrueCall software is ideal for a wide range of industries and sectors, which may include:
- Fintech and banking
- Logistics and delivery
- Healthcare providers
- Education technology
- E-commerce and retail
- Insurance services
- Automotive dealerships
Is TrueCall Right For You?
TrueCall is the definitive choice for organizations struggling with low connection rates due to spam labeling. Its standout ‘Verified Business Badge’ instantly differentiates legitimate calls from robocalls, making it indispensable for trust-sensitive sectors like banking and logistics. If your team relies heavily on outbound dialing and needs to bridge the trust gap with customers, this platform offers the visual authority required to boost engagement.
Still doubtful if TrueCall is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
TrueCall Features
Verified Business Badge
This feature displays a tamper-proof brand name, logo, and green background on the recipient's phone screen. By replacing unknown numbers with a validated identity, it immediately builds trust and significantly reduces the likelihood of calls being ignored or rejected as spam.
Contextual Call Reason
Businesses can set specific text messages that appear alongside the incoming call to explain why they are reaching out. This adds critical context, such as ‘delivery arriving’ or ‘appointment reminder,’ which helps customers understand the urgency and intent before answering the phone.
Video Caller ID
Brands can upload short, looping videos that play on the recipient's screen while the phone is ringing. This rich media capability creates a dynamic visual experience that captures attention, reinforces brand identity, and drives higher engagement compared to static standard caller displays.
Priority Call Status
This specialized status highlights critical calls with a distinct purple interface to signal high urgency to the recipient. It is strictly reserved for time-sensitive communications like fraud alerts or emergency notifications, ensuring that vital information cuts through the noise of standard traffic.
Analytics Dashboard
TrueCall features ‘Analytics Dashboard’ which provides deep insights into call performance, tracking metrics like answer rates, spam reports, and call durations. These data points allow managers to optimize calling patterns, identify best-performing time slots, and refine their outreach strategies for maximum connection efficiency.
Pros And Cons of TrueCall
Pros
Increases call answer rates significantly
Builds immediate brand trust instantly
Reduces spam tagging of numbers
Cons
Poor customer support responsiveness
Glitches in data editing features
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Frequently Asked Questions
Does TrueCall offer an API?
Yes, TrueCall provides a robust API that allows businesses to trigger verified calls programmatically.
What other apps does TrueCall integrate with?
The vendor has not specified the names of any third-party applications.
Does TrueCall have a mobile app?
Yes, mobile applications are available for Android and iOS users.
What level of support does TrueCall offer?
TrueCall offers customer support via an online knowledge base.
What types of pricing plans does TrueCall offer?
TrueCall offers custom pricing plans depending on the customer’s needs. For a custom TrueCall cost estimate based on your specific call volume, contact us.
Who are the typical users of TrueCall?
The software is typically used by industries such as fintech, banking, logistics, healthcare, and e-commerce.
What language does TrueCall support?
TrueCall is available in English.