Truecaller
Last Updated
Overview
Truecaller supports outbound communication by providing a Verified Business Caller ID that significantly increases customer trust and call answer rates. While customer support response time can be improved, its ability to eliminate spam tagging and showcase brand identity provides a strategic advantage in securing reliable communication channels.
Truecaller Specifications
- Call Reporting And Analytics
- Real-Time Dashboard
- Call Routing
- Cloud-Based Calling
Truecaller Features
AI-Powered Caller ID
Advanced technology provides real-time insights to detect fraud and flag spam while the phone rings. This system classifies businesses and summarizes user comments to identify the nature of incoming calls before the conversation begins.
Global Spam Blocking
Automatic filtering stops billions of identified spam and fraud calls from reaching the device. This capability keeps communication lines clear for legitimate interactions and prevents time loss from dealing with fraudulent phone activity.
SMS Fraud Protection
Real-time detection identifies and blocks scam messages and dangerous links that threaten data security. This feature creates a secure messaging environment by preventing fraudulent texts from reaching the inbox.
Advanced Call Identification
Access to a massive global database allows for immediate identification of unknown numbers and verification of caller names. This transparency reduces anonymity and enables a more informed approach to managing incoming communication.
Business Continuity Management
Adherence to international standards ensures that communication services remain accessible even during unforeseen technical events. This framework guarantees that calling operations stay resilient and maintain a consistent level of quality.
Pros And Cons of Truecaller
Pros
Simple installation process and ease of use
Instant spam notifications allow users to avoid unwanted scams
Caller interface that displays business names and call purposes
Access to unknown person details and authenticity checks
Distinguish between junk calls and business calls
Cons
Reporting metrics could benefit from even finer granular detail
Identity displays may occasionally show as anonymous
Prompting for default caller ID settings can be noticeable to users
Privacy policies could be clarified further to enhance understanding
Truecaller Reviews
Total 28 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars32%
3
Stars11%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 1-10 employees
Less than a year
“helpful caller lookup tool”
Pros
Even on the free plan, Truecaller has been really useful for identifying incoming calls and doing reverse phone number searches. I get a lot of value out of it.
Cons
This pulls information from a wide range of sources which is impressive but it still can't provide the owner's details on every reverse lookup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
E-Learning, 11-50 employees
More than a year
“too many irritating ads”
Pros
Being able to see who's calling before answering is really helpful. It also does a good job of spotting and blocking spam or fraud calls which saves a lot of time and hassle.
Cons
One thing that gets frustrating is the constant ads that pop up whenever the app is opened or when using the search filter.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Farming, 1-10 employees
More than a year
“free chat and spam blocking”
Pros
Free chat, flash messaging and automatic blocking of spam calls and SMS from unknown numbers are really useful features.
Cons
Customer support and personalized assistance are available but the cost is quite expensive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Frequently Asked Questions
What language does Truecaller support?
The platform supports multiple languages, including English, French, Italian, and Arabic.
Does Truecaller offer an API?
Yes, Truecaller offers an API.
Does Truecaller have a mobile app?
Yes, the vendor provides a mobile app.
Who are the typical users of Truecaller?
Truecaller features are designed for businesses in industries and sectors like e-commerce, hospitality, call centers, healthcare, and automobile.
What level of support does Truecaller offer?
The platform provides support through chat and tickets.
What types of pricing plans does Truecaller offer?
Truecaller cost breakdown is based on the specific needs of the business, and it starts from $205/month. Request a personalized Truecaller price quote for your business today!
What other apps does Truecaller integrate with?
Information about third-party software integrations has not been specified by the vendor.