Truecaller Reviews
Total 28 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars32%
3
Stars11%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Consumer Services, 1-10 employees
Less than a year
“helpful caller lookup tool”
Pros
Even on the free plan, Truecaller has been really useful for identifying incoming calls and doing reverse phone number searches. I get a lot of value out of it.
Cons
This pulls information from a wide range of sources which is impressive but it still can't provide the owner's details on every reverse lookup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
E-Learning, 11-50 employees
More than a year
“too many irritating ads”
Pros
Being able to see who's calling before answering is really helpful. It also does a good job of spotting and blocking spam or fraud calls which saves a lot of time and hassle.
Cons
One thing that gets frustrating is the constant ads that pop up whenever the app is opened or when using the search filter.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Farming, 1-10 employees
More than a year
“free chat and spam blocking”
Pros
Free chat, flash messaging and automatic blocking of spam calls and SMS from unknown numbers are really useful features.
Cons
Customer support and personalized assistance are available but the cost is quite expensive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Graphic Design, 1-10 employees
More than a year
“essential caller identification”
Pros
Not knowing who was calling from unregistered numbers used to be a real hassle and this app helped me solve that completely. It makes it much easier to identify callers and avoid the headache of annoying spam or unknown numbers before even picking up. Having this app on my phone feels essential to me now.
Cons
The part I didn't enjoy was the large number of annoying ads that show up in the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
More than a year
“Great for spam call detection”
Pros
One thing this tool does really well is identify and flag spam calls from unknown numbers. That core feature works reliably and does exactly what I need it to do.
Cons
It would be even better if this platform could sync with my call history so it could automatically surface important details about unfamiliar callers. It would also be more useful if that information showed up directly inside the phone's native calling app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Insurance, 500+ employees
Less than a year
“useful for staying away from scams”
Pros
It alerts me whenever an incoming call is flagged as spam which helps me avoid picking up those calls. It's been really useful for staying away from scams and other unwanted calls.
Cons
Some features are only available if you subscribe to the main plan.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Entertainment, 1-10 employees
More than a year
“best app for identifying unknown callers”
Pros
This is the best app for identifying unknown callers and spotting spam calls.
Cons
Honestly, I haven't come across any issues while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, 51-100 employees
More than a year
“Reliable platform”
Pros
The free version lets you identify spam calls which is genuinely useful and interesting. It feels reliable and secure and I honestly like it enough to recommend it. Another plus is that the app is lightweight so it doesn't take up much space and you can download it directly from the Play Store.
Cons
There is also a paid version although it's not really expensive. The free version doesn't include every feature so some tools are locked behind the premium plan. I also think the service is not enabled in every country yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Accounting, 500+ employees
Less than a year
“good spam filtering”
Pros
Something I really appreciate is how well it helps me keep track of all the calls I get and it does a good job separating and labeling spam calls and messages.
Cons
The part I don't care for is that spam messages aren't deleted automatically.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Government Administration, 11-50 employees
More than a year
“helps me identify who is calling”
Pros
It helps me identify who is calling and gives me all the important information I need about the person on the other end.
Cons
It doesn't let me locate the caller and there are too many ads in the app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Building Materials, 1-10 employees
Less than a year
“spam blocking that really helps”
Pros
One of the best things about it is how well it identifies and blocks spam calls. It makes a huge difference when it comes to avoiding unwanted interruptions and keeping my phone experience more peaceful.
Cons
My biggest concern is the privacy side of it since the app collects and stores user data, including contact information.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
More than a year
“useful caller ID with limits”
Pros
This is one of the few apps that lets you quickly identify who is calling and also gives you the option to block unwanted numbers.
Cons
A downside is that it does not identify business numbers or other numbers when they are not listed on social networks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Media Production, 1-10 employees
More than a year
“my Truecaller review”
Pros
The app has been really useful for identifying unknown callers and showing whether an incoming call is important, fraudulent or spam. It helps people stay protected from risky phone calls before they even answer.
Cons
Sometimes, when several calls come in one after another, the phone starts to hang. There are also moments when the caller's name appears only after the call has already ended.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“excellent features”
Pros
Being able to identify unknown callers is an excellent feature. It also helps block spam calls and adds protection against scammers. The app is simple to use and the free version covers everything I need.
Cons
This does require access to your contacts and call history which can feel a bit concerning from a privacy standpoint.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Games, 500+ employees
More than a year
“reliable caller protection”
Pros
Getting a clear idea of who's calling before I answer has genuinely improved day to day life for me. This is really useful for identifying callers and checking whether a number is likely to be spam which feels especially important now when scam calls are everywhere. Having an app like this is a real advantage because it adds an extra layer of protection. The option to block unknown numbers is another feature I really appreciate and, honestly, one of the most valuable parts of the app. I've been using Truecaller for over four years and it's something I rely on regularly. On top of that the layout is simple enough that even someone new to smartphones could set it up without much trouble since it's very easy to use and get running.
Cons
One part of the app that gets annoying is how often ads pop up which can be pretty frustrating over time. Besides that, it also drains quite a bit of battery because it tends to be fairly resource heavy.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Supermarkets, 51-100 employees
More than a year
“helpful caller blocking every day”
Pros
Searching for numbers and blocking annoying callers is one of the best parts of this app and I use it every day. It also lets me send messages to other users which is useful. Another feature I really appreciate is that suspicious or annoying numbers show up in red and that makes them very clear to spot.
Cons
Only downside is that some special features are limited to one free side of the service but honestly, I think that is fair.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Spam blocking works well”
Pros
Every time an unknown number calls, this identifies it accurately. It also helps me block scam and spam calls and messages which has been useful again and again. It's a really helpful app to have and comes in handy most of the time.
Cons
Honestly, I don't have anything negative to say about it. It's free to use and feels like a must have for just about everyone.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
Less than a year
“helps me avoid scammers”
Pros
Anonymous calls used to be a real problem for me especially since I'm a designer and my phone number is available online so scammers would call all the time. Before using this, I had no way to tell who they were and would end up answering. Now it's much more convenient because I can usually see who the caller is. It's also free and very simple to use.
Cons
It's an amazing app overall but one issue is that if someone's number is saved oddly in another person's contacts, it can show up with that strange or abbreviated name. When that happens, it becomes harder to actually tell who is calling.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Education Management, 500+ employees
More than a year
“Simple to use”
Pros
It is pretty simple to use and it catches a solid share of spam calls.
Cons
I was unexpectedly charged 199 EUR for the premium version without ever asking for it, completely out of nowhere. They also refused to give me a refund.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 500+ employees
More than a year
“great core features”
Pros
One of it's core features is spotting and flagging spam among unknown callers and it handles that really well.
Cons
This would be much better if Truecaller could sync with my call history and automatically surface key details about unknown callers. It would also be more helpful if that information appeared directly inside the phone's native calling app.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7