Truecaller

Truecaller Reviews

Total 28 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

32%

3

Stars

11%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RD
Rachael D.

Consumer Services, 1-10 employees

Less than a year

5.0

“helpful caller lookup tool”

Pros

Even on the free plan, Truecaller has been really useful for identifying incoming calls and doing reverse phone number searches. I get a lot of value out of it.

Cons

This pulls information from a wide range of sources which is impressive but it still can't provide the owner's details on every reverse lookup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SSM
Shiv S M.

E-Learning, 11-50 employees

More than a year

3.0

“too many irritating ads”

Pros

Being able to see who's calling before answering is really helpful. It also does a good job of spotting and blocking spam or fraud calls which saves a lot of time and hassle.

Cons

One thing that gets frustrating is the constant ads that pop up whenever the app is opened or when using the search filter.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

BA
Belizario A.

Farming, 1-10 employees

More than a year

5.0

“free chat and spam blocking”

Pros

Free chat, flash messaging and automatic blocking of spam calls and SMS from unknown numbers are really useful features.

Cons

Customer support and personalized assistance are available but the cost is quite expensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HS
Husam S.

Graphic Design, 1-10 employees

More than a year

5.0

“essential caller identification”

Pros

Not knowing who was calling from unregistered numbers used to be a real hassle and this app helped me solve that completely. It makes it much easier to identify callers and avoid the headache of annoying spam or unknown numbers before even picking up. Having this app on my phone feels essential to me now.

Cons

The part I didn't enjoy was the large number of annoying ads that show up in the free version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AD
Atul D.

E-Learning, 1-10 employees

More than a year

5.0

“Great for spam call detection”

Pros

One thing this tool does really well is identify and flag spam calls from unknown numbers. That core feature works reliably and does exactly what I need it to do.

Cons

It would be even better if this platform could sync with my call history so it could automatically surface important details about unfamiliar callers. It would also be more useful if that information showed up directly inside the phone's native calling app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SR
Samir R.

Insurance, 500+ employees

Less than a year

4.0

“useful for staying away from scams”

Pros

It alerts me whenever an incoming call is flagged as spam which helps me avoid picking up those calls. It's been really useful for staying away from scams and other unwanted calls.

Cons

Some features are only available if you subscribe to the main plan.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

AM
Anmol M.

Entertainment, 1-10 employees

More than a year

5.0

“best app for identifying unknown callers”

Pros

This is the best app for identifying unknown callers and spotting spam calls.

Cons

Honestly, I haven't come across any issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DV
Daniel V.

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0

“Reliable platform”

Pros

The free version lets you identify spam calls which is genuinely useful and interesting. It feels reliable and secure and I honestly like it enough to recommend it. Another plus is that the app is lightweight so it doesn't take up much space and you can download it directly from the Play Store.

Cons

There is also a paid version although it's not really expensive. The free version doesn't include every feature so some tools are locked behind the premium plan. I also think the service is not enabled in every country yet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

NR
Noxolo R.

Accounting, 500+ employees

Less than a year

4.0

“good spam filtering”

Pros

Something I really appreciate is how well it helps me keep track of all the calls I get and it does a good job separating and labeling spam calls and messages.

Cons

The part I don't care for is that spam messages aren't deleted automatically.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

RK
Rovindas K.

Government Administration, 11-50 employees

More than a year

5.0

“helps me identify who is calling”

Pros

It helps me identify who is calling and gives me all the important information I need about the person on the other end.

Cons

It doesn't let me locate the caller and there are too many ads in the app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TL
Tyson L.

Building Materials, 1-10 employees

Less than a year

4.0

“spam blocking that really helps”

Pros

One of the best things about it is how well it identifies and blocks spam calls. It makes a huge difference when it comes to avoiding unwanted interruptions and keeping my phone experience more peaceful.

Cons

My biggest concern is the privacy side of it since the app collects and stores user data, including contact information.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

7

KDN
Kamal Dyne N.

Computer Software, 1-10 employees

More than a year

3.0

“useful caller ID with limits”

Pros

This is one of the few apps that lets you quickly identify who is calling and also gives you the option to block unwanted numbers.

Cons

A downside is that it does not identify business numbers or other numbers when they are not listed on social networks.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

VT
Vihar T.

Media Production, 1-10 employees

More than a year

4.0

“my Truecaller review”

Pros

The app has been really useful for identifying unknown callers and showing whether an incoming call is important, fraudulent or spam. It helps people stay protected from risky phone calls before they even answer.

Cons

Sometimes, when several calls come in one after another, the phone starts to hang. There are also moments when the caller's name appears only after the call has already ended.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SP
Sugam P.

Information Technology and Services, 11-50 employees

More than a year

5.0

“excellent features”

Pros

Being able to identify unknown callers is an excellent feature. It also helps block spam calls and adds protection against scammers. The app is simple to use and the free version covers everything I need.

Cons

This does require access to your contacts and call history which can feel a bit concerning from a privacy standpoint.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A
Anonymous

Computer Games, 500+ employees

More than a year

4.0

“reliable caller protection”

Pros

Getting a clear idea of who's calling before I answer has genuinely improved day to day life for me. This is really useful for identifying callers and checking whether a number is likely to be spam which feels especially important now when scam calls are everywhere. Having an app like this is a real advantage because it adds an extra layer of protection. The option to block unknown numbers is another feature I really appreciate and, honestly, one of the most valuable parts of the app. I've been using Truecaller for over four years and it's something I rely on regularly. On top of that the layout is simple enough that even someone new to smartphones could set it up without much trouble since it's very easy to use and get running.

Cons

One part of the app that gets annoying is how often ads pop up which can be pretty frustrating over time. Besides that, it also drains quite a bit of battery because it tends to be fairly resource heavy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

HM
Hisham M.

Supermarkets, 51-100 employees

More than a year

5.0

“helpful caller blocking every day”

Pros

Searching for numbers and blocking annoying callers is one of the best parts of this app and I use it every day. It also lets me send messages to other users which is useful. Another feature I really appreciate is that suspicious or annoying numbers show up in red and that makes them very clear to spot.

Cons

Only downside is that some special features are limited to one free side of the service but honestly, I think that is fair.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

RS
Roshish S.

Information Technology and Services, 11-50 employees

More than a year

5.0

“Spam blocking works well”

Pros

Every time an unknown number calls, this identifies it accurately. It also helps me block scam and spam calls and messages which has been useful again and again. It's a really helpful app to have and comes in handy most of the time.

Cons

Honestly, I don't have anything negative to say about it. It's free to use and feels like a must have for just about everyone.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AH
Afnan H.

Architecture & Planning, 1-10 employees

Less than a year

5.0

“helps me avoid scammers”

Pros

Anonymous calls used to be a real problem for me especially since I'm a designer and my phone number is available online so scammers would call all the time. Before using this, I had no way to tell who they were and would end up answering. Now it's much more convenient because I can usually see who the caller is. It's also free and very simple to use.

Cons

It's an amazing app overall but one issue is that if someone's number is saved oddly in another person's contacts, it can show up with that strange or abbreviated name. When that happens, it becomes harder to actually tell who is calling.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

MC
Massimo C.

Education Management, 500+ employees

More than a year

4.0

“Simple to use”

Pros

It is pretty simple to use and it catches a solid share of spam calls.

Cons

I was unexpectedly charged 199 EUR for the premium version without ever asking for it, completely out of nowhere. They also refused to give me a refund.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

HD
Harsh D.

Higher Education, 500+ employees

More than a year

4.0

“great core features”

Pros

One of it's core features is spotting and flagging spam among unknown callers and it handles that really well.

Cons

This would be much better if Truecaller could sync with my call history and automatically surface key details about unknown callers. It would also be more helpful if that information appeared directly inside the phone's native calling app.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7