VCC Live Reviews

“Great contact center for financial institutions

Pros

I find it easy to use, with an easy user interface and lightningfast support.

Cons

Some functions can be a bit more complicated to set up but technical support is always there to help me.

“It is the BEST software

Pros

It's easy for me to use and the helpdesk team is very helpful. I can find everything I need in this software for a call center.

Cons

The software is expensive and sometimes I experience server problems.

“Very easy to learn but crashes often

Pros

I find it easy to learn and use in a call center setting.

Cons

Connectivity can be spotty at times, and the software tends to freeze or crash easily.

“Excellent service every time

Pros

It is fully cloud based so it's mostly maintenance free. It offers loads of features and customization options.

Cons

It was a bit difficult for me to handle all the features and options at the beginning.

“Great to do your work

Pros

It's easy for me to use but not so clear to set up. It shows everything I need as a call center manager. If I know what I want to see, I can do it on my own.

Cons

I'm a bit confused when setting up a new project but it's not because of the software, it's more due to my lack of experience. I just started using VCC in the middle of summer and I'm trying to catch up on my own, though it's not always easy.

“Work seamlessly and efficiently from anywhere

Pros

Software management is easy for me, and project management is transparent. It's also excellent for working at home or anywhere.

Cons

If I use more complex scripts, I need to pay closer attention.

“It was very user friendly and easy to use

Pros

It's userfriendly and easy for me to learn. The system is always evolving, and new functionalities add business value. I have more visibility in reports and monitoring than before. It's more flexible compared to my previous system and highly customizable. The script editor is one of the best I've seen, and the IVR editor is very ergonomic.

Cons

The software doesn't always support business logic. Some report interfaces are missing filters that would be helpful in certain cases. Minor functionalities are missing, but hopefully, they'll be developed in the future.

“Perfect for outbound calling

Pros

It's easy for me to use and access from any corner of the world and the predictive dialer is amazing.

Cons

I experience call issues in some countries. The user interface could be improved aesthetically.

“We received exactly what we needed

Pros

I get excellent support with a flexible attitude. It's easy to use, and I can access it from anywhere. It offers many solutions and is constantly evolving.

Cons

We would like to extend the software to all areas of customer service, so we're waiting for the perfect email management module.

“Outstanding call center software

Pros

It has excellent features, is userfriendly and easy to learn. It supports multiple languages, user roles, management features, automated credit card payments, and a lot more.

Cons

There's no option for local installation to use with on-premises VOIP solutions. It would be great if perpetual licenses were available with local installation.

“reliable support, User-friendly software, and quick information flow

Pros

The administrator platform is user-friendly and easy for me to use. I can set up complex settings in a few minutes on my own. The user state log and its drop-down menus (quick search terms) make it easy. Customer service and my dedicated contact are always there to help and inform me about news proactively.

Cons

The implementation time for development requests could be shorter. A supervisor interface for mobile would also be great.

“I had an amazing experience using VCC

Pros

It's a quick and useful program that helped us raise our sales and productivity. I can see the results immediately.

Cons

The software is dependent on internet quality. If my connection speed decreases, it negatively impacts the quality of the phone call.

“It transformed our company, team, and customer interactions

Pros

Even though it is very complex I find it easy to use and implement. The team offers full support and they are very responsive and extremely nice. The software's performance, continuity and constant enhancements are extraordinary. It's been 100% stable from the beginning, with no bugs or problems.

Cons

There's really nothing bad to say. The software has everything I could wish for. If I haven't thought of something yet, I'll probably discover it in a new update. The VCC Live team seems to think of everything!

“The perfect call center solution with great support

Pros

It's simple for me to use and I can make changes without any difficulties. This software offers so many call center solutions and functionalities that I've never seen before, it's perfect.

Cons

For inbound projects, there's one issue. If I create a new contact and it's already in the database, when the same customer calls, the same contact information appears, and the last disposition is saved. On sales projects there's an issue when I select a success disposition. If the customer calls back after a week for info on delivery, the status changes. So agents have to be very careful about creating a new contact or choosing the correct status. Otherwise, the results/statistics may not be accurate.

“we've been using this system for years and are satisfied

Pros

The user interface makes it easy for me to configure even if I'm not an expert. The staff is very supportive and always ready to listen to my needs. The system features are constantly improving, and they are ready to develop custom features if needed.

Cons

I need to prepare for the system's pre-paid model. While this is effective for most users, it may not be ideal for a company like mine that sells post-paid services.

“A great solution for distributed call centers and remote agents

Pros

It's easy for me to manage, even with distributed operations. It's always on. In 2 years of use I've had probably less than a minute of downtime. The customer support is excellent and it's perfect for outbound telesales.

Cons

Some functionalities aren't immediately apparent or are missing. I've never used the chat or inbound module.

“Fast, easy to use, and well-designed

Pros

The software is reliable and I find it easy to handle whether I'm a supervisor or an operator. It's easy for me to extract reports from the system and customer service is always ready to help.

Cons

Based on my experience, everything works well with this software. It's one of the best I've ever used. There's nothing I would suggest or mention as a problem.

“very innovative system with a helpful support team

Pros

I like this software because it's easy for me to resolve different settings. The system is very logically structured and the support team helps me every time I need assistance.

Cons

The email management module is too complicated for me. The outbound email workflow doesn't align with my business processes.

“Ideal for small businesses looking for call center solutions

Pros

It's so simple and easy for me to navigate and it has all the necessary features to satisfy the needs of my small business.

Cons

With so many new features being added, questions often arise. Fortunately, their support team is excellent, so it's not a big deal.