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VCC Live software empowers your contact center with advanced features like IVR, real-time statistics, predictive dialer, and VCC Live Pay. While setting up some functions can be complicated, extensive customization options offered by VCC Live ensure that business needs are always prioritized. Most importantly, it enhances efficiency, productivity, and customer satisfaction.

VCC Live Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What is VCC Live?

Overview

VCC Live is a versatile cloud-based contact center solution designed for businesses of all sizes. It offers IVR, predictive dialer, VCC Live Pay, and Omnichannel communication. It is extremely useful for industries/sectors like banking, insurance, healthcare, and retail. VCC Live has strong integration capabilities and real-time analytics, helping enhance operational efficiency, agent productivity, and customer satisfaction. VCC Live is a tailor-made platform to provide comprehensive support to your business.

VCC Live Pricing

VCC Live price is available in four plans:
  • Essentials
  • Advanced
  • Multichannel
  • Enterprise

Users can get pricing according to your business requirements.

VCC Live Integrations

VCC Live integrates with various third-party applications such as:

  • Salesforce
  • Dialogflow
  • Zapier
  • Hubspot
  • Docusign
  • Looker
  • WhatsApp
You can watch VCC Live demo to learn more about its integrations.

Who Is VCC Live For?

VCC Live covers a wide range of industries and sectors, including:

  • Healthcare
  • Retail
  • Banking
  • Insurance
  • Consumer Lending
  • BPO

Is VCC Live Right For You?

VCC Live is an excellent choice for a comprehensive, customizable contact center solution. It offers robust features like predictive dialing, ACD, CRM integration, and real-time dashboards to enhance efficiency and customer satisfaction. Moreover, it is trusted by giants like Vodafone, Whirlpool, UNICEF, and Sun Finance, so you can feel comfortable with your decision.

Still unsure whether VCC Live is the perfect choice? Call our customer service team at (661) 384-7070 so that we can help you make a better decision.

VCC Live Features

This feature boosts outbound campaigns by auto-dialing multiple numbers and connecting agents only when calls are answered. It boosts talk time to 45 minutes per hour and cuts abandoned call rates to under 3%, ensuring efficient call handling.

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It helps users improve customer experience by swiftly connecting callers to the most suitable agents according to predefined rules. It effectively manages high call volumes and uses skills-based routing to enhance first-contact resolution.

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This feature enables users to monitor real-time performance with a highly customizable dashboard. It provides a holistic view of contact center activities, allowing the managers to track various KPIs and swiftly react to potential issues.

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This advanced feature helps users manage phone calls efficiently by automating the dialing process. It supports various dialing modes, such as outbound IVR, power, or predictive dialing, to maximize the number of calls handled.

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This powerful feature allows users to integrate seamlessly with existing CRM systems, providing agents with complete customer information for more personalized interactions. It synchronizes contact lists and campaign data, ensuring agents have all necessary information at their fingertips.

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Pros and Cons of VCC Live

Pros

  • Intuitive user interface
  • Fully cloud-based
  • Customization options
  • Excellent support

Cons

  • Complicated setup for some functions
  • Missing minor functionalities
  • Call issues in some countries

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Frequently Asked Questions

Yes, VCC Live offers an API.