VCC Live

This feature boosts outbound campaigns by auto-dialing multiple numbers and connecting agents only when calls are answered. It boosts talk time to 45 minutes per hour and cuts abandoned call rates to under 3%, ensuring efficient call handling.

It helps users improve customer experience by swiftly connecting callers to the most suitable agents according to predefined rules. It effectively manages high call volumes and uses skills-based routing to enhance first-contact resolution.

This feature enables users to monitor real-time performance with a highly customizable dashboard. It provides a holistic view of contact center activities, allowing the managers to track various KPIs and swiftly react to potential issues.

This advanced feature helps users manage phone calls efficiently by automating the dialing process. It supports various dialing modes, such as outbound IVR, power, or predictive dialing, to maximize the number of calls handled.

This powerful feature allows users to integrate seamlessly with existing CRM systems, providing agents with complete customer information for more personalized interactions. It synchronizes contact lists and campaign data, ensuring agents have all necessary information at their fingertips.