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Overview
Verint Open CCaaS delivers an AI-powered cloud platform that elevates customer experience while increasing agent capacity in contact centers. It provides flexibility through open integrations. Although integration setup requires planning, its AI bots and channel support deliver quick ROI which make it stand out for modern contact center operations.
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Starting Price
Custom
Verint Open CCaaS Specifications
Omnichannel Support
Call Reporting And Analytics
CRM Integration
Real-Time Dashboard
What Is Verint Open CCaaS?
Verint Open CCaaS is a cloud-based CX automation platform built on an open architecture to manage interactions across voice, chat, social media, and email channels. It incorporates AI-powered bots to contain customer queries through self-service, provide real-time agent coaching, and summarize interactions efficiently. Businesses gain from reduced operational costs and higher containment rates without replacing existing systems. The platform addresses rigid traditional setups by preserving current investments and adding AI capabilities gradually. This approach helps close engagement gaps and achieve measurable outcomes promptly.
Verint Open CCaaS Pricing
Verint Open CCaaS offers customized pricing tailored to business size and required capabilities.
Disclaimer: The pricing is subject to change.
Verint Open CCaaS Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Workday Adaptive Planning
- ServiceNow
Who Is Verint Open CCaaS For?
Verint Open CCaaS software is ideal for a wide range of industries and sectors, including:
- Financial services
- Retail
- Telecommunications
- Insurance
- Banking
Is Verint Open CCaaS Right For You?
Seeking advanced contact center CX automation capabilities with AI-driven outcomes? Verint Open CCaaS excels in elevating customer interactions while lowering costs through specialized bots. It tackles challenges like limited agent resources and siloed data by unifying engagement information and applying AI for containment and coaching. The platform adheres to GDPR, PCI, and HIPAA standards. Infrastructure provides high availability and disaster recovery for growth.
Still not sure if Verint Open CCaaS is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Verint Open CCaaS Features
It allows connection to existing telephony applications without full replacement. The design preserves current investments while adding new capabilities. Companies choose preferred providers for routing and AI models. This flexibility supports gradual adoption and adapts to evolving needs. It promotes agility in contact center management for better long-term efficiency.
Specialized bots handle tasks like self-service containment and interaction summaries. Verint Open CCaaS features deploy bots for transcription accuracy and agent guidance in real time. These tools process queries independently or assist humans effectively. Organizations see higher resolution rates and reduced handle times. This setup boosts overall capacity and supports informed decision-making.
The platform unifies voice, digital chat, email, and social channels into one view. Agents access full context across touchpoints for consistent responses. Customers experience smooth transitions between mediums without repetition. This centralization speeds resolutions and personalizes service. It contributes to stronger relationships and improved satisfaction scores.
It deploys IVA for automated self-service across channels. It manages complex conversations using natural language understanding. High containment rates free agents for escalated issues. Businesses achieve cost savings through deflected interactions. This capability enhances accessibility and drives customer loyalty effectively.
Coaching Bot delivers guidance during live interactions without disruption. It suggests responses based on conversation flow and best practices. Agents improve performance instantly with targeted advice. Supervisors track progress through aggregated insights. This ongoing support elevates service quality and team competence.
