Marketing and Advertising, 1-10 employees
More than a year
“A perfect dialing tool”
Pros
I've been using ViciDial for years at my digital marketing firm for so many years. I must say It's a straightforward dialer software that supports open-source integration. ViciDial has allowed me to connect live call stats to our CRM system, along with many other features that enhance overall workflow. My favorite part is how user-friendly the interface is for both administrators and agents.
Cons
My only complaint would be that ViciDial isn't the most visually appealing. The interface looks a bit outdated, but nonetheless it doesn't really impact workflow or productivity in any way.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“Great tool for customer management”
Pros
I find it very practical and easy to handle everything perfectly.
Cons
There's nothing specific that stands out as a major issue, a solid understanding of CRMs is really all you need to get comfortable with it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 101-500 employees
More than a year
“Top open-source call center software available”
Pros
As an opensource platform, it offers plenty of ways to customize for my needs. It's also so simple enough to use even for nonprofessionals. This is the best dialer I've tested. When set up properly, it really improves accessibility for both inbound and outbound calls.
Cons
The standard version feels a bit bare-bones, and it can be a bit of an adjustment. You definitely need to get used to the simplicity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Broadcast Media, 11-50 employees
Less than a year
“It's good and effective”
Pros
VICIdial is a powerful tool for my business. With its many features, it helps my agents manage calls more effectively. So easy to use and integrate, making it a very beneficial app for us.
Cons
It would be more transparent if the VICIdial pricing was available publicly instead of being on demand.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
8
Broadcast Media, 1-10 employees
Less than a year
“smooth, open-source solution for contact centers”
Pros
As an open-source, enterprise level contact center solution, VICIdial has enabled my agents to handle inbound and outbound calls smoothly. It's really easy to use and offers several features, and its integration with other applications has been incredibly helpful.
Cons
I really don't understand why the VICIdial pricing isn't listed upfront, it would make things easier if it was available right away.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Telecommunications, 1-10 employees
More than a year
“Simply the best!”
Pros
It's simple to use and the features are effective. Being webbased, it doesn't take up much storage space either.
Cons
I really wish ViciDial had screen recording so I could see what the agents are experiencing when they have issues. Right now, we usually have to rely on a separate app to do this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 51-100 employees
More than a year
“I am very satisfied with vici”
Pros
It's a user-friendly and easy-to-configure tool, perfect for medium-sized call centers like mine.
Cons
With 15 agents, everything runs smoothly. It's very efficient, and everything flows well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring, 101-500 employees
More than a year
“Great open-source call center solution”
Pros
ViciDial is comprehensive, easy to install, and deploy. The agent interface is natural and simple to use. I can also make changes directly within the open-source code.
Cons
The scripting feature isn't as advanced as I'd like. If I need a more complex script, I have to write it myself, which can be timeconsuming.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Entertainment, 1-10 employees
More than a year
“Generates a high volume of leads with ease and speed”
Pros
It loads leads quickly and effortlessly, generating plenty of leads for us.
Cons
One issue I've encountered is that leads sometimes get repeated and sent out again, even after they've been coded properly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Consumer Services, 51-100 employees
More than a year
“A solid software to start a contact center!”
Pros
It's very easy to implement and run. Its lightweight and works seamlessly across any operating system.
Cons
The reporting and analytics could definitely use some improvement. They're not powerful enough to provide the accurate data needed to collaborate effectively with teams and drive better performance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
6
Financial Services, 11-50 employees
Less than 6 months
“We trust vici with full might!”
Pros
The predictive dialer works wonderfully! I've tested it in outbound campaigns and it effectively distinguishes between faxes and busy signals. It's amazing!
Cons
The design is pretty outdated. They could definitely do with a little more attention to the design to make it feel more modern and user friendly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10