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Overview
VoiceLogix is an extensive call center platform that offers centralized call handling and advanced call routing that improves inbound and outbound call efficiency. While the platform’s performance can be slow under extensive load, it delivers auto attendants and call analytics that enhance call center performance.
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Starting Price
Custom
VoiceLogix Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
What Is VoiceLogix?
VoiceLogix is a cloud-based call center platform that offers unified call center communication by managing inbound and outbound calls through a centralized cloud system. It provides call routing, voicemail-to-email, call recording, and auto attendants for structured call handling. The platform delivers real-time call reporting and call parking to support agent productivity. It also supports multi-location call management, enabling consistent call flow control and operational visibility across departments.
VoiceLogix Pricing
VoiceLogix pricing varies according to the following plans:
- VL Connect Plan: $19.95/seat/month
- VL Connect Pro Plan: $24.95/seat/month
- VL Connect Enterprise Plan: custom pricing
Disclaimer: The pricing is subject to change.
VoiceLogix Integrations
VoiceLogix software integrates with a wide range of apps, including:
- Office 365
- Slack software
Who Is VoiceLogix For?
VoiceLogix is suitable for the following businesses:
- Call centers
- Small to mid size enterprises
Is VoiceLogix Right For You?
VoiceLogix software is suitable for businesses aiming to manage high call volumes with structured routing and monitoring. It allows efficient handling of customer calls using auto attendants and hunt groups. The platform also enables centralized administration that simplifies call center operations and improves response consistency.
Still not sure if VoiceLogix is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
VoiceLogix Features
Call Recording
VoiceLogix provides crystal-clear call recording using enterprise-grade voice technology. It records calls for quality assurance and compliance monitoring and allows secure storage and review of recorded conversations for operational oversight.
Call Reporting
The software provides call reporting with access to call history, logs, and usage data. It delivers visibility into inbound and outbound call activity across the organization. The platform also supports performance tracking and operational monitoring for call center management.
Auto Attendant
The system provides automated call answering with multiple auto attendants to manage incoming calls efficiently. It enables directory-based routing to connect callers to the correct extension or department.
Voicemail To Email
The platform delivers voicemail messages directly to email inboxes in real time. It allows faster access to voice messages without logging into phone systems and supports timely follow-up on missed calls and voicemail communications.
Pros And Cons of VoiceLogix
Pros
Enables centralized call routing
Allows call parking
Supports unlimited hunt groups
Offers simple dialing capabilities
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
Does VoiceLogix offer an API?
Yes, VoiceLogix does offer an API.
What types of pricing plans does VoiceLogix offer?
The vendor offers customized pricing plans according to different business needs. It offers a VL Connect Plan at $19.95/seat/month, a VL Connect Pro Plan at $24.95/seat/month, and a VL Connect Enterprise Plan that provides customized pricing. Get a customized VoiceLogix cost breakdown for your business today.
What other apps does VoiceLogix integrate with?
VoiceLogix software integrates with a wide range of apps, including Google, Office 365, and Slack software.
Does VoiceLogix have a mobile app?
Yes, VoiceLogix does offer a mobile app for Android and iOS.
What language does VoiceLogix support?
VoiceLogix software supports English Language only.
Who are the typical users of VoiceLogix?
The typical users of VoiceLogix include businesses like call centers and small to mid-size enterprises.
What level of support does VoiceLogix offer?
VoiceLogix offers support through email, phone number, and form submission.