Telecommunications, 1-10 employees
More than a year
“Excellent solution”
Pros
Installation is quick and easy and the support response is fast. The price is also very reasonable and works for us.
Cons
The upgrade might bring some additional issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
More than a year
“Superb product for calling”
Pros
It's incredibly easy for both administrators and agents to use.
Cons
The reports engine lacks the option to run all types of queries from the database, which can be limiting for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 11-50 employees
More than a year
“so easy and so helpful!”
Pros
The installation, setup and management are all very easy, with a user friendly interface. I really like this app.
Cons
There are performance issues with older installations, which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 51-100 employees
More than a year
“Easy and efficient software”
Pros
In my role, I work on implementation and customer relationships and both areas have the same takeaway: the interface is friendly and configuration is simple. Customers are amazed at how easily they can manage their own telephony system.
Cons
What I like least is that sometimes I feel the admin portal is a bit limiting. I'm used to working with pure Asterisk configurations, where everything is written in the Asterisk dial plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Telecommunications, 51-100 employees
More than a year
“In general, a good software”
Pros
Overall it's a great product that's very useful for all of customer's and our needs.
Cons
I don't really dislike anything overall, but I get frustrated when I try to search for an agent in lowercase and can't find them because their name is written in uppercase.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Telecommunications, 51-100 employees
More than a year
“Simple and quick to deploy”
Pros
Learning how to install and manage it has been incredibly easy and it offers many advantages and features that outshine competitors.
Cons
There's nothing in particular that bothers me, the platform is very useful and user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
Less than 6 months
“Top-notch BPO software”
Pros
I think the ability to customize software configurations in great detail is really impressive. Working in a BPO with multiple customers, it's crucial to be able to tailor the system settings for each service. One of the key benefits is that the system can incorporate rea- time changes without disconnecting operators.
Cons
The reporting configurations could be more user-friendly. Developing custom reports can be difficult for non-technical users who aren't familiar with the languages used in database configuration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Telecommunications, 500+ employees
More than a year
“An all-in-one suite”
Pros
The support we've received from all departments has always been quick and decisive.
Cons
The usability of the interface could definitely be improved.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Telecommunications, 11-50 employees
More than a year
“It's a hybrid solution”
Pros
It's been a fantastic and empowering system. Since we were already familiar with the core application, our communication with Xcally has been streamlined and we'll always advocate for using Xcally as a solution over more complex systems.
Cons
In the long run, call center features are fluid and customizable, but without that flexibility, implementers may find themselves working around features rather than using them directly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Financial Services, 500+ employees
More than a year
“Post-sales support”
Pros
It's a tool that allows us to save and record calls.
Cons
Xcally doesn't offer us the option to have backups in a timely manner, which can be an issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer & Network Security, 11-50 employees
Less than a year
“Effective call management with xcally”
Pros
Xcally is very simple to use, well structured and offers easy access to all of our files. It's reliable and secure.
Cons
I don't particularly like the look of Xcally, it's a bit too simple for my taste. We may need to review this.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Retail, 500+ employees
More than a year
“Highly recommended”
Pros
It's simple to set up, ergonomic and well-organized, plus accessing customer files is easy.
Cons
Honestly, there's nothing I didn't enjoy, so I was pretty satisfied overall.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10