XCALLY Reviews

“Excellent solution

Pros

Installation is quick and easy and the support response is fast. The price is also very reasonable and works for us.

Cons

The upgrade might bring some additional issues.

“Superb product for calling

Pros

It's incredibly easy for both administrators and agents to use.

Cons

The reports engine lacks the option to run all types of queries from the database, which can be limiting for us.

“so easy and so helpful!

Pros

The installation, setup and management are all very easy, with a user friendly interface. I really like this app.

Cons

There are performance issues with older installations, which can be frustrating.

“Easy and efficient software

Pros

In my role, I work on implementation and customer relationships and both areas have the same takeaway: the interface is friendly and configuration is simple. Customers are amazed at how easily they can manage their own telephony system.

Cons

What I like least is that sometimes I feel the admin portal is a bit limiting. I'm used to working with pure Asterisk configurations, where everything is written in the Asterisk dial plan.

“In general, a good software

Pros

Overall it's a great product that's very useful for all of customer's and our needs.

Cons

I don't really dislike anything overall, but I get frustrated when I try to search for an agent in lowercase and can't find them because their name is written in uppercase.

“Simple and quick to deploy

Pros

Learning how to install and manage it has been incredibly easy and it offers many advantages and features that outshine competitors.

Cons

There's nothing in particular that bothers me, the platform is very useful and user-friendly.

“Top-notch BPO software

Pros

I think the ability to customize software configurations in great detail is really impressive. Working in a BPO with multiple customers, it's crucial to be able to tailor the system settings for each service. One of the key benefits is that the system can incorporate rea- time changes without disconnecting operators.

Cons

The reporting configurations could be more user-friendly. Developing custom reports can be difficult for non-technical users who aren't familiar with the languages used in database configuration.

“An all-in-one suite

Pros

The support we've received from all departments has always been quick and decisive.

Cons

The usability of the interface could definitely be improved.

“It's a hybrid solution

Pros

It's been a fantastic and empowering system. Since we were already familiar with the core application, our communication with Xcally has been streamlined and we'll always advocate for using Xcally as a solution over more complex systems.

Cons

In the long run, call center features are fluid and customizable, but without that flexibility, implementers may find themselves working around features rather than using them directly.

“Post-sales support

Pros

It's a tool that allows us to save and record calls.

Cons

Xcally doesn't offer us the option to have backups in a timely manner, which can be an issue.

“Effective call management with xcally

Pros

Xcally is very simple to use, well structured and offers easy access to all of our files. It's reliable and secure.

Cons

I don't particularly like the look of Xcally, it's a bit too simple for my taste. We may need to review this.

“Highly recommended

Pros

It's simple to set up, ergonomic and well-organized, plus accessing customer files is easy.

Cons

Honestly, there's nothing I didn't enjoy, so I was pretty satisfied overall.