Overview
XCALLY is advanced contact center software that improves customer service through powerful features. It offers tools like outbound dialing, IVR design, CRM integrations, real-time analytics, and automation. Its backup limitation is offset by easy installation and configuration. Trusted globally, XCALLY streamlines business agility by boosting customer service efficiency.
Overall Rating
Based on 12 users reviews
4.4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
XCALLY Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What is XCALLY?
Overview
XCALLY is a contact center software designed for call centers. The software streamlines efficient customer services for healthcare, financial services, business processing outsourcing (BPO), and service booking. It supports features for outbound dialing, IVR design, CRM, real-time analytics, and automation. It allows smooth workflow of a business and improves the efficiency of its operation, raising the level of customer satisfaction. XCALLY serves across the globe and empowers companies to optimize their service quality.
XCALLY Pricing
The official website does not disclose XCALLY pricing.
XCALLY Integrations
XCALLY software integrates with a variety of apps, such as:
- Hubspot
- Zoho
- Salesforce
- Freshdesk
- Microsoft Dynamics 365
- Amazon Lex
- Tilde
- Twilio
Who Is XCALLY For?
XCALLY is for several industries, including:
- Service booking
- Healthcare
- BPO
- Financial services
- E-commerce
Is XCALLY Right For You?
XCALLY is a versatile contact center solution in telemarketing, customer support, healthcare, financial services, and public administration. It serves globally and offers outbound dialing, IVR design, CRM integration, real-time analytics, and automation.
Are you still considering whether XCALLY is the right choice? Contact us at (661) 384-7070 for further assistance from our team of experts.
XCALLY Features
This feature boosts productivity and maximizes agent talk time with Motion Bull’s automated outbound dialer. It supports preview, power, progressive, and predictive dialing for callbacks, booking reminders, and telemarketing.
The software streamlines auto-attendants, customer satisfaction surveys, callbacks, and outbound IVR campaigns with Cally Square IVR Designer. In this regard, XCALLY also integrates with TTS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox, and Tilde.
XCALLY's cutting-edge CRM tools help manage customer interactions effectively. They facilitate the easy retrieval of customer information and the tracking of customer-related activities to enhance relationship management.
This tool allows users to gain complete control over contact center operations with a call center’s real-time data and performance. It assists in informed decision-making with key metrics of ongoing calls, agent availability, and more. In short, XCALLY enables in-depth analysis to optimize support quality.
XCALLY also enhances customer service efficiency with its triggers and automation tools. It allows agents to handle multiple tasks dynamically and provide effective support through automated procedures. The software offers signals to reduce call downtimes and increase quick responses.