XCALLY

This feature boosts productivity and maximizes agent talk time with Motion Bull’s automated outbound dialer. It supports preview, power, progressive, and predictive dialing for callbacks, booking reminders, and telemarketing.

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The software streamlines auto-attendants, customer satisfaction surveys, callbacks, and outbound IVR campaigns with Cally Square IVR Designer. In this regard, XCALLY also integrates with TTS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox, and Tilde.

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XCALLY's cutting-edge CRM tools help manage customer interactions effectively. They facilitate the easy retrieval of customer information and the tracking of customer-related activities to enhance relationship management.

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This tool allows users to gain complete control over contact center operations with a call center’s real-time data and performance. It assists in informed decision-making with key metrics of ongoing calls, agent availability, and more. In short, XCALLY enables in-depth analysis to optimize support quality.

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XCALLY also enhances customer service efficiency with its triggers and automation tools. It allows agents to handle multiple tasks dynamically and provide effective support through automated procedures. The software offers signals to reduce call downtimes and increase quick responses.

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