Last Updated
Overview
XCALLY is advanced contact center software that improves customer service through powerful features. It offers tools like outbound dialing, IVR design, CRM integrations, real-time analytics, and automation. Its backup limitation is offset by easy installation and configuration. Trusted globally, XCALLY streamlines business agility by boosting customer service efficiency.
Overall Rating
Based on 12 users reviews
4.4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
XCALLY Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What is XCALLY?
Overview
XCALLY is a contact center software designed for call centers. The software streamlines efficient customer services for healthcare, financial services, business processing outsourcing (BPO), and service booking. It supports features for outbound dialing, IVR design, CRM, real-time analytics, and automation. It allows smooth workflow of a business and improves the efficiency of its operation, raising the level of customer satisfaction. XCALLY serves across the globe and empowers companies to optimize their service quality.
XCALLY Pricing
The official website does not disclose XCALLY pricing.
XCALLY Integrations
XCALLY software integrates with a variety of apps, such as:
- Hubspot
- Zoho
- Salesforce
- Freshdesk
- Microsoft Dynamics 365
- Amazon Lex
- Tilde
- Twilio
Who Is XCALLY For?
XCALLY is for several industries, including:
- Service booking
- Healthcare
- BPO
- Financial services
- E-commerce
Is XCALLY Right For You?
XCALLY is a versatile contact center solution in telemarketing, customer support, healthcare, financial services, and public administration. It serves globally and offers outbound dialing, IVR design, CRM integration, real-time analytics, and automation.
Are you still considering whether XCALLY is the right choice? Contact us at (661) 384-7070 for further assistance from our team of experts.
XCALLY Features
Outbound Dialer
This feature boosts productivity and maximizes agent talk time with Motion Bull’s automated outbound dialer. It supports preview, power, progressive, and predictive dialing for callbacks, booking reminders, and telemarketing.
IVR Designer
The software streamlines auto-attendants, customer satisfaction surveys, callbacks, and outbound IVR campaigns with Cally Square IVR Designer. In this regard, XCALLY also integrates with TTS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox, and Tilde.
CRM
XCALLY's cutting-edge CRM tools help manage customer interactions effectively. They facilitate the easy retrieval of customer information and the tracking of customer-related activities to enhance relationship management.
Real-time And Analytics
This tool allows users to gain complete control over contact center operations with a call center’s real-time data and performance. It assists in informed decision-making with key metrics of ongoing calls, agent availability, and more. In short, XCALLY enables in-depth analysis to optimize support quality.
Trigger And Automation
XCALLY also enhances customer service efficiency with its triggers and automation tools. It allows agents to handle multiple tasks dynamically and provide effective support through automated procedures. The software offers signals to reduce call downtimes and increase quick responses.
Pros And Cons of XCALLY
Pros
User-friendly interface
Easy installation and configuration
Customizable software settings
Real-time modifications
Cons
Occasional upgradation required
Reporting tools could be improved, according to some software users
Backup limitations
XCALLY Reviews
Total 12 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars42%
4
Stars58%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 1-10 employees
More than a year
“Excellent solution”
Pros
Installation is quick and easy and the support response is fast. The price is also very reasonable and works for us.
Cons
The upgrade might bring some additional issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
More than a year
“Superb product for calling”
Pros
It's incredibly easy for both administrators and agents to use.
Cons
The reports engine lacks the option to run all types of queries from the database, which can be limiting for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 51-100 employees
More than a year
“Simple and quick to deploy”
Pros
Learning how to install and manage it has been incredibly easy and it offers many advantages and features that outshine competitors.
Cons
There's nothing in particular that bothers me, the platform is very useful and user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does XCALLY offer an API?
Yes, XCALLY offers an API.
What other apps does XCALLY integrate with?
XCALLY integrates with Salesforce, Zoho, Hubspot, Tilde, Twilio, Freshdesk, Amazon Lex, and Microsoft Dynamics 365.
What language does XCALLY support?
XCALLY supports English and Italian languages.
What types of pricing plans does XCALLY offer?
The XCALLY cost is unavailable on its website. Get a customized XCALLY price estimate tailored for your business.
Who are the typical users of XCALLY?
Typical users of XCALLY are those in the healthcare, financial services, BPO, and service booking industries.
What level of support does XCALLY offer?
XCALLY provides phone, live chat, and email support.