Last Updated
Overview
XCALLY is advanced contact center software that improves customer service through powerful features. It offers tools like outbound dialing, IVR design, CRM integrations, real-time analytics, and automation. Its backup limitation is offset by easy installation and configuration. Trusted globally, XCALLY streamlines business agility by boosting customer service efficiency.
XCALLY Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
XCALLY Features
Outbound Dialer
This feature boosts productivity and maximizes agent talk time with Motion Bull’s automated outbound dialer. It supports preview, power, progressive, and predictive dialing for callbacks, booking reminders, and telemarketing.
IVR Designer
The software streamlines auto-attendants, customer satisfaction surveys, callbacks, and outbound IVR campaigns with Cally Square IVR Designer. In this regard, XCALLY also integrates with TTS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox, and Tilde.
CRM
XCALLY's cutting-edge CRM tools help manage customer interactions effectively. They facilitate the easy retrieval of customer information and the tracking of customer-related activities to enhance relationship management.
Real-time And Analytics
This tool allows users to gain complete control over contact center operations with a call center’s real-time data and performance. It assists in informed decision-making with key metrics of ongoing calls, agent availability, and more. In short, XCALLY enables in-depth analysis to optimize support quality.
Trigger And Automation
XCALLY also enhances customer service efficiency with its triggers and automation tools. It allows agents to handle multiple tasks dynamically and provide effective support through automated procedures. The software offers signals to reduce call downtimes and increase quick responses.
Pros And Cons of XCALLY
Pros
User-friendly interface
Easy installation and configuration
Customizable software settings
Real-time modifications
Cons
Occasional upgradation required
Reporting tools could be improved, according to some software users
Backup limitations
XCALLY Reviews
Total 12 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars42%
4
Stars58%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Michaela
Media, 1-10 employees
More than a year
“Excellent solution”
Pros
Installation is quick and easy and the support response is fast. The price is also very reasonable and works for us.
Cons
The upgrade might bring some additional issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit
Media, 11-50 employees
More than a year
“Superb product for calling”
Pros
It's incredibly easy for both administrators and agents to use.
Cons
The reports engine lacks the option to run all types of queries from the database, which can be limiting for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Will
Media, 51-100 employees
More than a year
“Simple and quick to deploy”
Pros
Learning how to install and manage it has been incredibly easy and it offers many advantages and features that outshine competitors.
Cons
There's nothing in particular that bothers me, the platform is very useful and user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does XCALLY offer an API?
Yes, XCALLY offers an API.
What other apps does XCALLY integrate with?
XCALLY integrates with Salesforce, Zoho, Hubspot, Tilde, Twilio, Freshdesk, Amazon Lex, and Microsoft Dynamics 365.
What language does XCALLY support?
XCALLY supports English and Italian languages.
What types of pricing plans does XCALLY offer?
The XCALLY cost is unavailable on its website. Get a customized XCALLY price estimate tailored for your business.
Who are the typical users of XCALLY?
Typical users of XCALLY are those in the healthcare, financial services, BPO, and service booking industries.
What level of support does XCALLY offer?
XCALLY provides phone, live chat, and email support.