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Overview
Yactraq helps teams gain clear visibility into inbound calls with real-time speech analytics, full text search, and advanced emotion analysis. While advanced customization options might be limited, it delivers reliable insights for marketing teams, sales departments, and small to mid-sized call centers focused on improving call-driven outcomes.
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Starting Price
Custom
Yactraq Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Yactraq?
Yactraq is a speech analytics platform that turns call center conversations into actionable intelligence using real-time speech analytics, advanced emotion detection, and full-text transcript search. It automatically organizes and interprets call data to reveal trends, performance gaps, and operational opportunities. Yactraq supports agent guidance, quality monitoring, and proactive decision-making. The platform is built to scale across enterprise contact centers, enhancing efficiency and customer experience.
Yactraq Pricing
The vendor offers three flexible Yactraq price plans
- Essential
- Professional
- Enterprise
Disclaimer: The pricing is subject to change.
Yactraq Integrations
The software supports integration with multiple systems and platforms, such as:
- VersaDial
- VoiceSense
- RingCentral Contact Center
- Genesys
- Tech Mahindra
- Q Conneqt
- Twilio software
Who Is Yactraq For?
Yactraq is ideal for organizations across a wide range of industries and sectors, including:
- Hospitality
- Telecommunications
- Financial services
- Healthcare
- Advertising
- Retail
- Insurance
Is Yactraq Right For You?
Yactraq is ideal for contact centers and customer service operations seeking actionable insights from omnichannel conversations. Its standout real-time speech analytics and predictive capabilities enhance agent performance, reduce churn, and improve compliance. Trusted by Gonzaba Medical Group, Nuxiba, Lailzan, and Jindal, and with a strong track record across North America, Europe, and Asia, continuous product development, and millions of hours analyzed, Yactraq delivers scalable, secure, and innovative solutions for organizations of all sizes.
Still doubtful if Yactraq is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Yactraq Features
Contact Center Insights
The platform monitors and analyzes all customer interactions to uncover actionable insights. It automatically organizes raw data and generates real-time inserts to improve decision-making. This also enhances contact center efficiency, boosts agent productivity, and automates call quality and feedback processes.
Real-Time Speech Analytics
This feature provides agents with live guidance during calls, suggesting responses and next steps. Supervisors can intervene when necessary to maintain quality standards. Real-time speech analytics improve service consistency, reduce errors, and supports agent performance.
Advanced Emotion
Yactraq software analyzes vocal behavior to detect emotions, moods, and stress during conversations. It focuses on nonverbal aspects of speech to deliver deeper customer sentiment insights. Advanced Emotion helps tailor interactions, strengthen engagement, and improve overall customer satisfaction.
Full Text Search
The system allows users to locate specific information quickly using advanced search and filtering tools. It works across transcripts to ensure no critical detail is missed. Full Text Search improves data accessibility, accelerates analysis, and supports informed decision-making.
Predictive Analysis
The software applies data, statistical algorithms, and machine learning to forecast likely outcomes from historical interactions. It helps identify trends, potential churn, and future performance opportunities. Predictive Analysis empowers teams to make proactive decisions and optimize contact center strategies.
Pros And Cons of Yactraq
Pros
Advanced emotion and predictive analysis tools
Real-time analytics guide agents effectively
Full-text search for fast transcript access
Cons
Documentation gaps hinder workflow adoption
Performance may slow during peak hours
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Frequently Asked Questions
What level of support does Yactraq offer?
Yactraq offers support through phone, email, contact form, and live chat.
What language does Yactraq support?
Yactraq primarily supports English.
What types of pricing plans does Yactraq offer?
Yactraq offers three customizable pricing plans, including Essential, Professional, and Enterprise. Get a detailed Yactraq cost breakdown tailored to your specific requirements.
Does Yactraq offer an API?
No, Yactraq does not offer an API.
What other apps does Yactraq integrate with?
Yactraq supports integration with multiple platforms, such as Genesys, Tech Mahindra, Q Conneqt, VersaDial, VoiceSense, RingCentral Contact Center, and Twilio software.
Who are the typical users of Yactraq?
Yactraq features are used by organizations across industries and sectors, including financial services, healthcare, advertising, retail, insurance, hospitality, and telecommunications.
Does Yactraq have a mobile app?
No, Yactraq does not offer a dedicated mobile app.