ZIRO

Pros

Having one central place to handle most user changes has been really helpful. There's still a lot more for me to learn whenever time allows but overall it's been a good experience.

Cons

I'm still figuring out the AD and Unity connection for voicemails and I'm trying to determine whether the issue is on my side or if something isn't working the way it should. As mentioned, I'm still learning the system and haven't had as much time as I expected to really dig into it.

Pros

It has been more than just software to us, it's a company that manages unified communications technology and they've been incredibly helpful throughout. Whenever we run into an issue, they're always there to support us and handle whatever problem we bring to them. Their team is very professional and I'd confidently recommend them to anyone.

Cons

There really isn't anything I'd point to for improvement. It has consistently responded to our needs efficiently every time.

Pros

Junior analysts can handle MACs with ZIRO without needing deep CUCM knowledge which makes those tasks much more accessible.

Cons

That said, depending on the type of change, we still occasionally have to go into CUCM to tweak certain parameters before the MAC can be fully completed.