Last Updated
Overview
Ziwo is a leading cloud-based contact center and customer experience (CX) platform that empowers companies to connect with their customers via voice, WhatsApp, SMS, and more. With a strong focus on the GCC region, Ziwo delivers scalable, secure, and easy-to-integrate solutions tailored to modern businesses.
Overall Rating
Based on 11 users reviews
4.6
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Ziwo Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Ziwo?
Ziwo is a cloud‑native, omnichannel contact center and CX platform that unifies voice, WhatsApp, SMS, and more in one interface. It is ISO 27001 certified and fully compliant with General Data Protection Regulation (GDPR) and regional data regulations. Moreover, the platform is CST-licensed in Saudi Arabia and undergoes regular third-party security audits. This makes it an ideal choice for businesses that want a secure and scalable solution for enhanced customer engagement and satisfaction.
What Is Ziwo Best For?
The platform stands out due to its ‘Unified Communication’ approach. Unlike traditional CX software, Ziwo centralizes customer interaction over multiple channels, including voice, WhatsApp, and SMS. This helps save time and avoid mistakes as agents don’t have to switch platforms to get the full context and information related to a specific ticket or customer.
Ziwo Pricing
The vendor offers three pricing plans designed to solve different business needs. These pricing plans are billed quarterly:
- Cloud Business Phone System - $40/user/month (minimum 3 users)
- Cloud Contact Center - $109/user/month
- Enterprise - Custom pricing
Disclaimer: The pricing is subject to change.
Ziwo Integrations
The software integrates with several applications, including:
- Freshchat
- Bitrix 24
- Intercom
- HubSpot CRM Software
- Zendesk Suite
- Foodics
Who Is Ziwo For?
The software can be used by different teams and businesses in multiple industries, including:
- Customer support centers
- Sales teams
- Marketing campaigns
- Finance teams
- Healthcare professionals
- Travel agents
Is Ziwo Right For You?
If your business operates in the Middle East and you're looking for a solution that centralizes customer communication and offers AI-driven capabilities, then Ziwo is the ideal choice for you. Its ease of use, fast deployment, and deep CRM integrations make it a good choice for both small and large organizations.
Still unsure whether Ziwo is the right choice for your business? Contact us at (661) 384-7070 to talk to our consultant, who will guide you in making an informed decision.
Ziwo Features
Call And Conversation Tags
Helps agents apply tags to conversations and calls based on multiple topics and severity. This labeling helps other support agents and managers understand what the conversation or call was about, reducing the time it takes for new agents to handle the ticket.
CRM Integrations
It offers integrations with 15+ customer relationship management (CRM) software, including Zoho, HubSpot, and Salesforce. These integrations enable agents to streamline their daily tasks, eliminate manual data transfer, and achieve faster resolution.
Analytics And Reporting
Ziwo’s dashboard enables managers to gain valuable insights into employee performance, providing clear and valuable data. It offers multiple performance metrics, including total calls, the number of agents available, average handling time, and the total number of messages. With access to this information, businesses can take steps to optimize each stage and boost overall efficiency.
Speech And Sentiment Analytics
Enables agents to quickly identify customer behavior by analyzing their tone and speech. This helps managers assign critical cases to senior agents who are experienced in handling frustrated customers. The system also detects customer language, allowing teams to assign tickets to people with expertise in that language. All this helps enhance customer satisfaction and retention.
Ziwo Reviews
Total 11 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars18%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 500+ employees
More than a year
“Clean UI”
Pros
The interface is user friendly and I haven't found any glitches or bugs. The app's support is always fast and professional.
Cons
Sometimes the calls drop which messes with our SLA and causes delays in business. Other than that, everything's pretty good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 500+ employees
More than a year
“Top choice for customer service”
Pros
What I really love about Ziwo, a cloud-based contact center solution, is how easy it is to use and how powerful its features are. The interactive interface makes setup quick and it's easy for agents to operate daily. The voice quality is always clear and it integrates flawlessly with CRMs. Plus, it has plenty of features like omnichannel support for voice, WhatsApp and SMS and real-time analytics that help businesses monitor performance and improve the customer experience.
Cons
I think Ziwo is generally great but I've noticed a few areas where it could improve. A lot of users, including myself, mention that the mobile app isn't as stable or feature-rich as the desktop version and sometimes it has glitches or performance issues. Pricing is another thing I've found to be a concern especially for smaller businesses like mine, since it can feel a bit pricey. I've also experienced occasional bugs or lag during peak times which can slow things down but on the bright side, the customer support team is responsive and usually resolves issues pretty quickly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Consumer Services, 500+ employees
More than a year
“Easy to use”
Pros
Ziwo is so easy to use and it really helps us connect with our customers. It makes interactions better and helps us get so much done.
Cons
It's so easy to use, great for engaging with customers and it works well for remote or hybrid teams. The call quality is clear and I can track calls and numbers easily.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Ziwo offer an API?
Yes, it offers an API.
What language does Ziwo support?
It supports multiple languages, including English, French, and Arabic.
Does Ziwo have a mobile app?
The platform offers mobile apps for both iOS and Android.
What types of pricing plans does Ziwo offer?
The vendor offers three pricing plans, which are billed quarterly, including Cloud Business Phone System at $40/user/month (minimum 3 users), Cloud Contact Center at $109/user/month, and Enterprise at custom pricing. Contact us for a personalized Ziwo cost quotation.
Who are the typical users of Ziwo?
Typical users of Ziwo include marketing teams, sales teams, and customer support teams.
What level of support does Ziwo offer?
Customers can contact Ziwo via call, chat, or by submitting a support form.