Overview
Ziwo is a leading cloud-based contact center and customer experience (CX) platform that empowers companies to connect with their customers via voice, WhatsApp, SMS, and more. With a strong focus on the GCC region, Ziwo delivers scalable, secure, and easy-to-integrate solutions tailored to modern businesses.
Overall Rating
Based on 11 users reviews
4.6
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Ziwo Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Ziwo?
Ziwo is a cloud‑native, omnichannel contact center and CX platform that unifies voice, WhatsApp, SMS, and more in one interface. It is ISO 27001 certified and fully compliant with General Data Protection Regulation (GDPR) and regional data regulations. Moreover, the platform is CST-licensed in Saudi Arabia and undergoes regular third-party security audits. This makes it an ideal choice for businesses that want a secure and scalable solution for enhanced customer engagement and satisfaction.
What Is Ziwo Best For?
The platform stands out due to its ‘Unified Communication’ approach. Unlike traditional CX software, Ziwo centralizes customer interaction over multiple channels, including voice, WhatsApp, and SMS. This helps save time and avoid mistakes as agents don’t have to switch platforms to get the full context and information related to a specific ticket or customer.
Ziwo Pricing
The vendor offers three pricing plans designed to solve different business needs. These pricing plans are billed quarterly:
- Cloud Business Phone System - $40/user/month (minimum 3 users)
- Cloud Contact Center - $109/user/month
- Enterprise - Custom pricing
Disclaimer: The pricing is subject to change.
Ziwo Integrations
The software integrates with several applications, including:
- Freshchat
- Bitrix 24
- Intercom
- HubSpot CRM Software
- Zendesk Suite
- Foodics
Who Is Ziwo For?
The software can be used by different teams and businesses in multiple industries, including:
- Customer support centers
- Sales teams
- Marketing campaigns
- Finance teams
- Healthcare professionals
- Travel agents
Is Ziwo Right For You?
If your business operates in the Middle East and you're looking for a solution that centralizes customer communication and offers AI-driven capabilities, then Ziwo is the ideal choice for you. Its ease of use, fast deployment, and deep CRM integrations make it a good choice for both small and large organizations.
Still unsure whether Ziwo is the right choice for your business? Contact us at (661) 384-7070 to talk to our consultant, who will guide you in making an informed decision.
Ziwo Features
Helps agents apply tags to conversations and calls based on multiple topics and severity. This labeling helps other support agents and managers understand what the conversation or call was about, reducing the time it takes for new agents to handle the ticket.
It offers integrations with 15+ customer relationship management (CRM) software, including Zoho, HubSpot, and Salesforce. These integrations enable agents to streamline their daily tasks, eliminate manual data transfer, and achieve faster resolution.
Ziwo’s dashboard enables managers to gain valuable insights into employee performance, providing clear and valuable data. It offers multiple performance metrics, including total calls, the number of agents available, average handling time, and the total number of messages. With access to this information, businesses can take steps to optimize each stage and boost overall efficiency.
Enables agents to quickly identify customer behavior by analyzing their tone and speech. This helps managers assign critical cases to senior agents who are experienced in handling frustrated customers. The system also detects customer language, allowing teams to assign tickets to people with expertise in that language. All this helps enhance customer satisfaction and retention.