Ziwo Reviews

“Ziwo stands out as the best

Pros

I find it easy to handle calls and it's great that I can track them. Plus, being able to make calls to people in Saudi Arabia is a huge bonus.

Cons

I love being able to call anywhere in the world and it's awesome that I can see my teammates and call them directly. It's convenient!

“Our reliable and efficient experience with Ziwo

Pros

We've had an awesome experience using Ziwo as our cloud call center solution. It's super user-friendly, the call quality is crystal clear and it works perfectly with our CRM. The real-time dashboards and reports are helpful and their support team is always quick to respond. I'd totally recommend it to any business looking to streamline their customer service.

Cons

Some of the features and interface elements don't offer much flexibility for customization which can be tricky for businesses with specific workflow needs.

“Ziwo meets our needs perfectly

Pros

The interface is really good and I rarely face any technical issues or failures. It's simple, scalable and integrates smoothy with other tools. The interface is really user-friendly for agents which helps reduce training time and makes everyone more productive from day one.

Cons

The new recharge widget is a problem. Before, I could recharge directly with quick pay but now it's a complicated process involving raising tickets and invoices. Not a fan of that change.

“Simple and useful tool for calls

Pros

I love the user-friendly interface that makes it easy for both agents and supervisors to manage calls without any issue. The real-time call monitoring and reporting are also really useful.

Cons

I feel like the statistics could do a better job of showing trends and analysis for the calls we've received. Also the support team could definitely be faster in providing technical support.

“My life is easier thanks to Ziwo

Pros

The voice quality is amazing and it's clear. I really like how easy it is to communicate with others through this system.

Cons

Sometimes the voice quality breaks up and if there's a network issue, it just keeps cutting out. I really don't like that!

“Good tool!

Pros

The live dashboard option is a game-changer. I can whisper to the agent during a call which makes everything run much smoother.

Cons

Frequent downtime isn't great for the agents or for anyone evaluating calls through Ziwo. It really disrupts the workflow.

“Let's make a call using Ziwo

Pros

The connection is stable and the voice quality is top-notch. I can easily reach customers and from their end, they get a great experience too.

Cons

I have to change the country code every time and sometimes that leads to wrong calls being made. It also takes extra time to launch after login which is annoying.

“Best customer support

Pros

The call connection is always stable and no matter how far my company is from the call destination, the voice quality stays high. Plus the interface is really easy to control.

Cons

It's frustrating that I have to change the country code every single time I make a call and I can't set a default country code.

“Easy to use

Pros

Ziwo is so easy to use and it really helps us connect with our customers. It makes interactions better and helps us get so much done.

Cons

It's so easy to use, great for engaging with customers and it works well for remote or hybrid teams. The call quality is clear and I can track calls and numbers easily.

“Top choice for customer service

Pros

What I really love about Ziwo, a cloud-based contact center solution, is how easy it is to use and how powerful its features are. The interactive interface makes setup quick and it's easy for agents to operate daily. The voice quality is always clear and it integrates flawlessly with CRMs. Plus, it has plenty of features like omnichannel support for voice, WhatsApp and SMS and real-time analytics that help businesses monitor performance and improve the customer experience.

Cons

I think Ziwo is generally great but I've noticed a few areas where it could improve. A lot of users, including myself, mention that the mobile app isn't as stable or feature-rich as the desktop version and sometimes it has glitches or performance issues. Pricing is another thing I've found to be a concern especially for smaller businesses like mine, since it can feel a bit pricey. I've also experienced occasional bugs or lag during peak times which can slow things down but on the bright side, the customer support team is responsive and usually resolves issues pretty quickly.

“Clean UI

Pros

The interface is user friendly and I haven't found any glitches or bugs. The app's support is always fast and professional.

Cons

Sometimes the calls drop which messes with our SLA and causes delays in business. Other than that, everything's pretty good.