Total 299 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

27%

4

Stars

56%

3

Stars

15%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

JR

Joanne R.

Small Business, 1-10 employees

4.0
October 2017

Not pretty, but gets the job done

Pros

Tabs are organized thoughtfully so everything I need is visible from the dashboard. Whenever I have to put in a supply or maintenance request, I simply open the appropriate tab and complete the fields , they prompt me for exactly the details required. One feature I genuinely like is that the supply request area includes a searchable inventory of available items which spares me the time I used to spend looking around.

Cons

The site feels a bit dated and isn't particularly attractive to look at. Even though some details from past requests are retained, a lot of the general fields aren't kept and I end up retyping information each time. It would make things much easier if the room location could auto-save, since I usually submit requests for the same classroom or office space.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

KS

Kim S.

Enterprise, 500+ employees

3.0
October 2017

Decent Platform with Room to Grow

Pros

Having all of our scheduling information centralized is something I really value , maintenance tasks, facility reservations and work orders are simple to monitor. It has helped me keep timelines on track and stay well organized.

Cons

I find making schedule changes surprisingly irritating , instead of being able to tweak an appointment quickly, I have to cancel everything and recreate it. I really wish there was an easier, less time-consuming way to adjust bookings.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Small Business, 11-50 employees

4.0
July 2017

organizes all requests simply

Pros

It is remarkably easy to get this up and running , the implementation was quick and painless. It's honestly saved us a lot of time in our maintenance workflow because every request ends up in one tidy place and people can indicate how urgent their issues are. On top of that, it prompts users to include all the information our maintenance crew needs to address problems properly.

Cons

Setting it up is a little clunky in certain spots, although I mostly blame that on our end since we're trying to adapt it to a massive campus with a wide variety of requirements. I'm convinced some of the awkwardness comes from the complexity of our environment rather than the system itself but it does mean we have to spend extra effort ironing out those quirks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MC

Michele C.

Small Business, 11-50 employees

4.0
February 2017

Website paths made simple

Pros

handling file structures and website paths has become a lot easier for me.

Cons

I found the docs for connecting to Node task runners such as Gulp or Grunt were quite thin which made setup more difficult than it needed to be.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

CB

Courtney B.

Small Business, 1-10 employees

4.0
January 2017

Simplified yet Mobile Frustrations

Pros

I am glad that it brings together inventory requests and work orders into a single place. The interface is easy to use and overall it's reliable. Best of all, I no longer have to chase emails or paper order forms. Whenever I look up past orders, everything's there instantly, always available.

Cons

It frustrates me when inventory items aren't entered under their actual product names, because searching for specific parts becomes a real pain. I know this probably isn't the software's fault but whoever inputs the inventory data should pay attention since it can slow down my entire workflow considerably too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 1-10 employees

3.0
January 2017

useful but hard to use�.

Pros

For my PPM team, the component-level accounting feature has been invaluable , it lets us understand the pace of our work and the rationale behind each decision we make.

Cons

the interface is hard to use at times, my BI team has raised this issue repeatedly and they've told me it's on their roadmap for fixes.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

HF

Heidi F.

Mid Market, 101-500 employees

4.0
October 2016

quick forms with too many emails

Pros

I can submit work order requests quickly and the whole process is simple to follow.

Cons

My inbox gets overwhelmed by the work order email notifications, I receive just way too many of them every day.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Small Business, 1-10 employees

4.0
August 2016

Efficient School Management with Some Limitations

Pros

One thing I love is that I can open several school resources and services side by side on a single screen , that setup makes handling everything so much more efficient and saves me a ton of time throughout the day.

Cons

Its frustrating that I have to enter the same basic information repeatedly even when I'm already logged in, and it gets messy when I can see other people's requests that might conflict with mine.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

NW

Nathan W.

Mid Market, 101-500 employees

4.0
July 2016

centralized but rigid scheduling

Pros

this platform allows our faculty to file maintenance and tech-support tickets so easyly while also managing facility reservations in a single location. It's been very helpful for keeping track of everything happening at our school , the organizational tools make it smooth for staff to lodge requests quickly without overwhelming whoever receives them. The guided, step-by-step prompts are excellent for anyone unfamiliar with a request system like this, they make the whole process approachable and easy to follow.

Cons

To be honest, the look and feel of the interface don't appeal to me. I often have trouble tracking down the specific maintenance request form I need because the screen is crowded with small icons that all resemble one another. A searchable menu would solve that , you could just begin typing what you're after and it would present matching choices underneath. I also wish we had a standalone app for our institution, when something is urgent I end up having to boot up a computer instead of quickly sending the request from my iPad via an app.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
June 2016

great tools! a little confusing to use

Pros

I'm impressed by everything this platform brings to the table. To be honest, cloud computing has become indispensable as we work through today's digital environment. From what I've experienced, updates come quickly, global access is simple, and the data protections feel dependable. As a rising SaaS management solution, it deserves attention whether you're running a small, mid-sized or large enterprise. It has helped our team predict costs and expenditures with greater precision while allowing us to handle risks more effectively. You don't have to be tech-savvy to use it and if you're aiming to strengthen your organization's asset management, this is absolutely worth checking out.

Cons

Every so often I get a bit lost trying to use the sheer number of features , there's an abundance of tools and options, and it becomes overwhelming when I'm attempting to pinpoint which parts are genuinely relevant to our company's needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 1-10 employees

4.0
April 2016

Friendly, helpful but repetitive to use

Pros

Right away the interface felt interactive, I was able to use without any difficulty and they even run helpful webinars that got me up to speed. Whenever I've run into issues, the support team has stepped in quickly and guided me through fixes.

Cons

I do wish data entry were more user-friendly , it's not particularly hard but the whole process ends up feeling repetitive and awkward which slows me down more than it should.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
January 2016

Exactly what we needed

Pros

I appreciate how clean and easy the interface is , it's ideal for colleagues who aren't comfortable with tech. The reporting tools have been useful for our needs. Overall it's a plain, smooth database that handles the essentials without adding needless complexity.

Cons

I've noticed that once some fields are filled in, we can't remove them later even when they no longer apply to our process which is frustrating. Entering data feels cumbersome and eats up time. There are multiple fields that serve no purpose for us, so we end up jumping through forms constantly to reach the items that actually matter.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Small Business, 11-50 employees

4.0
December 2015

Practical webinars & helpful buying guidance

Pros

The webinars are very useful, they offer down-to-earth, practical advice that I can put into practice. School Dude has been really helpful in guiding me on which components to buy and how many of each I need. I also value the chat support , it's handy to get assistance without having to pick up the phone.

Cons

At first the site's organization felt cluttered and confusing, and it took me a while to become comfortable navigating it. The support team did help when I reached out, yet I'd welcome a sleeker toolbar layout and access to more case studies or metrics about thriving businesses and the tactics they used.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
November 2015

awsome solution with friendly support

Pros

Getting around the app is easy and the instructions are super clear. Whenever I've reached out, customer support has been helpful and responsive which I appreciate.

Cons

I occasionally had trouble locating the correct category for the items I wanted to request and that made the whole process a little frustrating at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LD

Lara D.

Mid Market, 51-100 employees

5.0
November 2015

works perfectly for my team

Pros

one thing I especially like is that requests automatically get directed to the correct person which means tasks actually get finished without me having to constantly follow up with anyone.

Cons

I honestly don't have much to con about. In my experience the app only works as well as the people on the team who actually do their jobs properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

4.0
November 2015

easy to use but wants a personal touch

Pros

Its very easy to get around, even though it hides a whole lot of flexible features beneath the surface.

Cons

For certain fields, I'd like to see more flexible customization options to improve how I tailor things.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Enterprise, 500+ employees

4.0
June 2015

fast and easy to use!

Pros

how quickly everything loads and the visual design makes getting around very smooth. The interface is just easy and natural to use.

Cons

Overall, I do not have any real complaints about this software , it's been reliable and performs well for my needs.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid Market, 51-100 employees

4.0
June 2015

smart tool, but slow replies worry me

Pros

I'm really surprised by how quick and interactive this system is. There are a huge number of choices to pick from and it keeps your details from past tickets so you don't need to fill everything in again. What stands out for me is that every piece of hardware and software is shown separately which makes it incredibly smooth to identify the exact problem. To be honest, I had my reservations when our school first rolled it out but my opinion was totally flipped by the outcomes! Also, being able to print tickets gives me clear evidence of when and where I submitted an issue, nobody can say they never received it.

Cons

The site overall runs smoothly but it often takes ages for someone to reply personally to a request! Also whenever my computer freezes or crashes, I have to locate another machine just to submit a ticket. Even though I value that my details are retained, I still get uneasy about security, suppose I forget to sign out and someone else can access my account to send bogus requests?

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AH

Andrea H.

Mid Market, 101-500 employees

4.0
June 2015

Efficient workflow management tool

Pros

For our Pre-K team, it has made submitting maintenance requests unbelievably simple , whether it's moving furniture, arranging special room cleanings or getting some extra hands for larger tasks. What really stands out to me is that maintenance staff can view these submissions and see clear timelines provided by their supervisors which removes a lot of guesswork. Ever since we switched to using the request forms, jobs are finished much more quickly and there's been a noticeable improvement in how clearly everyone communicates about what needs to be done. Although we mainly use it for maintenance at our site, I've also seen other departments start using it for tech-related requests as well.

Cons

The login process can be kind of confusing but I don't really hold that against the company , it feels more like a problem on our school's side. Occasionally the network goes down which complicates things, and frankly having to remember yet another password is tiresome. I would love it if technology requests were handled through this same program, since that would simplify things but our school already has a separate system in place for those kinds of requests so it's not a total dealbreaker.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9