Asset Essentials Reviews

“Customized to my view!

Pros

The training modules and sandbox mode have really improved how I use the product. I'm able to set up every detail so it reflects my personal customizations, which I love. It presents the data exactly the way I prefer to view it.

Cons

I do wish we had come across this earlier but I'm also mindful that worthwhile discoveries don't always happen overnight.

“Easily accessible but lags sometimes

Pros

Being able to access the program from anywhere when I am traveling or away from the office is something I really value.

Cons

I do notice it becomes quite slow at times and having to rely on using it on our phones isn't the most convenient setup.

“interactive layout with frustrating limits

Pros

the layout is very interactive to use and it lets me locate whatever I need quickly so I don't end up confused by deep, complicated menus.

Cons

I wish I could tweak settings the way I want and it's frustrating that there's no option to assign multiple work orders at once.

“Works great for us

Pros

I am grateful that most of the tools and features are reachable directly from the homepage, even though a few elements still aren't accessible there.

Cons

When it comes to profiles, I find the customization choices fairly limited , I can't really arrange things the way I'd want.

“Connecting schools made simple

Pros

the interface makes it very simple to link up with other schools and the maintenance crews whenever we require supplies or need work orders processed , it's a huge improvement over having to call around and book appointments all the time.

Cons

Honestly, I can't really point to anything I dislike about it so far, everything feels pretty smooth and easy to use.

“Years of easy dependability

Pros

It is incredibly easy to move around in and I really appreciate how configurable almost every part of it is. Customizing it so that it aligns with our requirements was easy. We've been relying on it for roughly four years now and during that time it has been consistently dependable. Getting it set up surprised me with how fast it went , the whole configuration only took about a day and anytime I needed assistance while implementing it, a support team response was just an email away.

Cons

What I would really like is automatic text messaging notifications to be sent out when new work orders are created, since that feature is currently missing.

“Features for every need!

Pros

For our maintenance program, I've discovered a lot of features that genuinely support our workflows, it supplies everything my team and I need to remain organized and efficient.

Cons

At first, I found the volume of information presented to be a bit much, making it hard for me to sift through and locate what I needed quickly.

“The smooth system we needed

Pros

I appreciate that every one of our locations can access this platform and attach photos to work order tickets , being able to see the precise spot of an issue is incredibly useful. The fact that team members can file requests directly from their phones while standing at the problem site has totally changed how we work, since nobody needs to trek back to a desktop. Letting managers and other staff be assigned to evaluate and prioritize problems really tidies up the whole workflow. Rolling this out was easier than I expected for everyone who enters work orders. Support has been phenomenal , whenever we hit a issue they're responsive and resolve things quickly. We rely on this tool across all of our facilities every day, it's become indispensable to our operations.

Cons

Honestly, I can't come up with anything about it that I find annoying or problematic.

“Powerful but pricey pieces

Pros

Real-time access and the mobile app have become indispensable for our fast-paced day-to-day work. While the implementation support for remote assistance felt expensive, the people helping us were very supportive. I've also found customer service to be excellent whenever we've faced issues.

Cons

I find the admin interface difficult to use and not very easy. On top of that, needing to buy several separate add-ons rather than getting a single all-in-one package makes it tough for our finance folks to justify the overall expense.

“amazing support with rigid setup

Pros

I find the interface easy to use and the tracking features give me useful insights that let our team enhance how we deliver services. Their customer support truly impresses me , having chat, phone and email options means I can quickly get assistance while out in the field which is very handy.

Cons

The backend lacks the flexibility we were expecting. They assured us that every setting could be tweaked, but that's not true, in practice maybe around seventy percent is adjustable, at best.

“easyyy to use from the start

Pros

Honestly, I love how smooth everything is , the interface is very easy and I didn't have to deal with any difficulty.

Cons

So far I haven't found any issues.

“Perfect track with clunky system

Pros

Through this platform, I am able to keep close watch over every part and material in our inventory without issue.

Cons

I'd love for the app to include a feature that shows incoming parts' progress because at the moment I'm forced to rely on a separate spreadsheet, maintaining two different databases for identical parts is really inconvenient.

“A truly customizable favorite solution

Pros

UI is very friendly and it provides everything I require. It handles repairs for many different machines flawlessly.

Cons

The reports don't sufficiently target actual labor the way I need and I struggle to find reliable methods to audit my maintenance team's activities. Equipment-related reports, however are excellent and very useful overall.

“smooth but struggles to stick

Pros

The layout is smooth to use and I thought the tech support team did an excellent job, they provided hands-on training that made a real difference. Among all the platforms we evaluated, this was the single solution that met every requirement we had.

Cons

the hardest part is getting everyone across our organization to feel at ease using the system. We need additional support during rollout , I suspect many other firms wrestle with the same inter-departmental adoption issues.

“Good when it runs fast

Pros

the app's monitoring tools really enhance my productivity and help keep me focused and on track all through the day.

Cons

Sometimes the interface runs quite slowly and I often catch it glitching now and then which becomes really frustrating and interruptive.

“Just an avg tool�

Pros

I am really pleased with how simple it makes keeping track of inventory and handling work orders. The analytics are very clear and genuinely helpful, provided I keep my data clean. It�s also very quick to update the status of a job and simple to link specific parts to the work orders.

Cons

In my experience there are several areas that could use some work. For example, connecting parts to assets comes across as clumsy and more complex than it needs to be. When parts are still on order I can't quickly identify which purchase order they're associated with, instead I have to comb through every PO and drill into each one. That has led to situations where the system indicated parts were ordered when they actually weren't, often because someone typed the wrong quantity or manually adjusted numbers by accident. On top of that, printing part barcodes feels unnecessarily fiddly and could be much simpler.

“Easy when you remember it

Pros

the best is how easy and interactive it is to use.

Cons

Its hard to remember how to set things up when I don't use the system regularly.

“Clunky clicks in one place

Pros

I can manage both work orders and parts inventory without jumping between apps, all from one place.

Cons

Honestly, I find the interface somewhat clunky in certain spots and I can clearly picture improvements that would simplify workflows and reduce the amount of clicking I have to do.

“Review for Asset Essentials

Pros

I find the organization of repair, maintenance, and scheduling service work to be efficient.

Cons

There's honestly nothing I can mention that I dislike.

“Maximize your Preventive Maintenance program with Asset Essentials.

Pros

Asset Essentials simplifies the core functions of maintenance management into a user-friendly and intuitive software solution, all at an incredibly appealing price. The customer service is exceptional, and the feedback loop enables meaningful dialogue between the Brightly team and our organization.

Cons

Initially, adopting the system was challenging, and finding a way to expand was unclear. However, as time went on and our userbase's expertise grew, it became significantly easier.