Asset Essentials Reviews

“best for daily operations

Pros

I really like the work order tracking, it's been helpful. We're also testing the PM features and are thinking about deploying them across our whole department.

Cons

The price is my biggest concern , I know smaller districts I work with often can't fit this into their budgets without significant strain.

“Easy on computer but awful on phone

Pros

I really liked how smooth it was to update tickets. The broad assortment of options for classifying hardware and software problems matched our needs quite well.

Cons

the mobile app was downright awful. I had to resort to opening the web version in Chrome on my phone just to get anything done at all.

“perfectly tidy ticketing app

Pros

Managing the workflow across the four buildings I look after stays tidy and I can quickly pull up any new tickets on my phone before I leave each place. That practice keeps me on top of tasks and makes sure nothing slips through the cracks.

Cons

I do not have any major complaints about the app. We only make use of the ticketing function and it's been running flawlessly for our needs.

“Great on mobile but clunky logins

Pros

Working between two nearby schools, I find the mobile app on my phone veryy handy. I can peek at new tickets outside of work hours or before I even get into the office, so I don't have to power up a computer every single time. I also like being able to edit ticket notes right from the app and it lets me quickly spot whether anything at either campus needs immediate attention or a fast response.

Cons

The way user accounts are set up drives me nuts especially the whole submittal password mechanism. Because our district uses Google and people use Chrome, the browser often autofills the last submission date for each staff member but when someone resets their password the submittal password field doesn't update on its own. That ends up with me repeatedly having to reset passwords for others. On top of that, the system defaults to Maintenance Requests even though most teachers submit IT tickets, so they must change the category manually every single time. To make matters worse, I don't receive any alerts when tickets are assigned to me, so it's all too easy to miss something important.

“It gets my request to the right person

Pros

Submitting reports is so smooth when something malfunctions or I need assistance from IT or facilities. I really appreciate that it sorts tickets into clear categories so my requests are sent to the correct teams immediately and I'm kept in the loop with status updates so I always know exactly how work on my issue is progressing.

Cons

I find it aggravating that the password rules change without warning when I'm filing claims, it gets really frustrating. Since there's no way to flag claims as time-sensitive, I have to stay very organized or else important items end up getting buried in the system.

“Simple for me, tricky for others

Pros

it gives me a single, simple place for every classroom request. If I need a smart TV fixed or want to order extra desks, it keeps everything tidy and simple.

Cons

I find the interface fairly tough to use when I'm not very confident with technology.

“detailed planning lifesaver

Pros

I can put together very detailed work orders for our maintenance crew whenever we're organizing admission events, which makes coordinating tasks so much easier. Being able to add every required detail and receive email notices as tasks get finished truly smooths out the workflow. It's been a huge benefit for my school and another college even contacted us wanting more information after we recommended the tool. Also, having access to past requests when I'm planning new events serves as a handy reference for scheduling and logistics.

Cons

Honestly, I can't really think of anything to complain about. The alert and notification settings are easy to customize and suit me well and our maintenance crew appreciates them too. Whenever we've run into problems, improved communication and staff training have taken care of them.

“best fit for the team!

Pros

We find the interface very easy to use, anyone on the team can jump in without having to be tech-savvy. Bringing new staff up to speed takes virtually no time because the layout and features are so interactive. We rely on it mainly for help desk ticketing and ordering supplies, and it handles both of those simplely.

Cons

I think the Room Booker could be really useful but in practice I find it awkward to use and hard to use. Because of that, our conference rooms keep getting double-booked and we usually fall back to using Outlook instead. The most aggravating part is that to remove one reservation I have to cancel every single date in the series which is incredibly frustrating. Beyond that, the overall visual style feels stuck in the past,the graphics remind me of software from the 1990s, and that dated look makes me less likely to want to use the tool.

“One-stop solution!

Pros

I handle both maintenance tasks and tech requests in one place.

Cons

Personally, it includes redundant fields that feel unnecessary and I am forced to complete every single field before I can submit which gets really tedious.

“A game-changer needing mobile upgrades

Pros

For our county's teachers, the system has made submitting requests a lot simpler and much more smooth than before.

Cons

On mobile, the whole experience is pretty poor, I have to keep logging in every single time I use it and that gets annoying really quickly.

“easy setup for complex campuses

Pros

the best part is how simple everything is, the layout feels natural and I can locate what I need quickly without any trouble.

Cons

I'd prefer if there were a way to send an email straight to the school's maintenance team from within the app.

“Customizable and Accessible Platform

Pros

For our team, upgrades have been noticeably quick and I can reach the system from anywhere which makes things really convenient. Data protection has stayed dependable and updates occur right on schedule. This SaaS management solution scales nicely , we've used it across small, mid-sized and large organizations without issue. It's helped us forecast costs and expenses with much greater accuracy while giving us clearer insight into risks and tighter controls. When it comes to improving asset management, this tool has been a solid addition to our company. I would recommend it to anyone searching for a reliable system to try.

Cons

I find that the sheer number of platforms out there can make it really overwhelming to decide which one is the best fit for our business.

“Neat and organized but dated and strict

Pros

I really appreciate that it brings all maintenance requests into a single place. Instead of sifting through a mess of emails or handling unexpected faculty drop-ins, people can just sign in and file tickets for different problems within one system. I find it keeps things neat, organized and much more efficient.

Cons

Searching can be a pain because you really have to enter the exact product names, it's unforgiving if your phrasing is even slightly off which slows me down. I find that functionally, everything works as expected but the look and feel of the interface seem stuck in the past and come across as noticeably dated compared with newer platforms.

“Builds life skills for future success

Pros

It teaches students important practical life skills, such as polite, respectful manners which I believe will benefit them greatly in their careers and personal relationships down the road.

Cons

When students openly question fundamental moral truths and the values we try to teach, I find it especially difficult and sometimes frustrating to engage with them constructively in class.

“Outdated Interface Needs Modernizing

Pros

Although the work order submission is the only part I've taken the time to explore so far, I am pleasantly surprised by how easy it is to use. The dropdown menus make browsing options simple and I find tracking down what I need nearly easy.

Cons

The visual design struck me as unattractive and rather dated. While using it, I noticed the interface felt very basic and lacked advanced HTML elements. As a student in higher education, I expect interactive tools for managing tasks but this clumsy layout actually makes routine work harder than it needs to be.

“Transparent but vague locations

Pros

I appreciate how transparent they are about what happens with requests and where things stand in the process.

Cons

Sometimes I struggle to explain clearly exactly where an issue is occurring within the system.

“helpful but a budget strain

Pros

I value how easy it is to search past requests and the simple, interactive interface. It helps me follow up on items that could otherwise slip through the cracks.

Cons

I really wish there were some kind of follow-up reminder system. Work orders often get lost or end up completely forgotten far too frequently. Having an alert method beyond email notifications would be incredibly useful for keeping track of absolutely everything.

“Purposeful dealership management solution

Pros

One thing I like is the multi-user event creation tool and having one designated person activate events makes it much easier to avoid room conflicts and accidental double bookings.

Cons

I'd like the option to add multiple dates at once and then remove just one without wiping out the rest, it would be great if the system created separate events for each date while still allowing me to enter them all together in a single step.

“Powerful tool with clumsy interface

Pros

I find the interface incredibly easy to use and whenever I need help their support team is absolutely fantastic.

Cons

In our configuration we ran into a few odd quirks that required some creative workarounds, but the support team walked us through the fixes and got everything sorted.

“Impressive but poor search

Pros

I am genuinely impressed by how user-friendly this platform feels. To report an issue, you just tap the location, pick the category that fits your problem and type in any notes or additional information needed. Options include flagging emergencies, maintenance concerns, custodial requests or general questions. Browsing past submissions is simple since they're sorted by year. We've also relied on it to coordinate trips and school events across the academic term. Overall, the range of available tools is remarkable.

Cons

One of the biggest annoyances for me is the search feature, while you can find entries by request number or keywords, if you don't have that exact number handy you're left scrolling through years of records. I really wish there were filters for date ranges or specific years so things weren't mixed together. Another frustrating limitation is that after I submit a request with an error, there's no way to amend it. I end up having to create a brand new request from scratch.