Asset Essentials Reviews
Total 299 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars56%
3
Stars15%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Joyce
Facilities Services, 51-100 employees
More than a year
“Facilities Manager
Pros
I haven't fully explored all of AE's features yet, but it already surpasses our previou
Cons
Occasionally, we're required to input the same information repeatedly, which tends to frustrate the staff.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Andrew
Utilities, 11-50 employees
More than a year
“Asset Essentials
Pros
It's easy to use and has the capability to fulfill all our requirements.
Cons
The pricing is slightly higher compared to other options available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Brian
Government Relations, 101-500 employees
More than a year
“OVERVIEW OF ASSETS
Pros
I really like how the work orders provide all the essential fields for completion, making it convenient for me.
Cons
I appreciate how the charts are presented and how work orders are categorized based on the department you belong to.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Henry
Government Relations, 51-100 employees
More than a year
“Grounds Report
Pros
I enjoy being able to track our work and how easily the crews can monitor themselves and their workloads.
Cons
The main issue I face is the inability to input tasks directly related to my group. Originally, we weren't designed to function individually. Since the Grounds Department has expanded, we need to specify our work more accurately. This would enable us to effectively track different job types. I strongly desire to customize the program for precise measurements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kyle
Events Services, 11-50 employees
Less than 6 months
“User friendly
Pros
The system offers extensive customization options, and I particularly enjoy working with the implementation team. They are tremendously helpful in setting everything up. I'm excited for future utilization of the program when our facility opens.
Cons
It would be great if there was enough storage space to include video trainings within the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Government Relations, 500+ employees
Less than 6 months
“New User friendly
Pros
As a newcomer to this program, I found it incredibly intuitive and easy to comprehend.
Cons
Adding a few more links in the help section would be a welcome addition.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carlton
Education Management, 500+ employees
More than a year
“Asset Essentials Review
Pros
It works effectively to keep track of items being maintained within our system.
Cons
The main page seems to contain excessive information that may not be necessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Small Business, 1-10 employees
“Easy to manage but reports are hard
Pros
I really appreciate how the modular setup breaks tasks into chunks, making it far easier to manage every aspect.
Cons
it doesn't generate automatic status reports for parts, so I end up having to inspect and verify everything manually every time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Jennifer C.
Mid Market, 51-100 employees
“excellent features but hard to use
Pros
It is absolutely loaded with features across the board. I can manage and track work orders, use QR code scans to pull up asset details, receive preventive maintenance alerts, keep an eye on costs and analyze data to drive ongoing improvements. There's a massive set of features that really helps us stay organized, productive and efficient.
Cons
While it does a lot, getting comfortable with every feature requires patience because there's a lot of options. They do provide online guides and webinars but I still find it can feel overwhelming when I'm not sure which area to begin with. The tutorial emails are useful yet there's a lot left to learn independently.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Andrew T.
Small Business, 11-50 employees
“Comprehensive Features with Great Customization
Pros
I rely on it to keep our trade dispatching running smoothly thanks to its dependable workflow features that consistently handle issues.
Cons
Every now and then it lags and I find that you need a global admin to make any deep customizations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Charles D.
Small Business, 11-50 employees
“Flexible tool with rare hiccups
Pros
We love how user-friendly the interface is & it lets us tweak and personalize everything exactly the way we want. In fact, we've rolled it out to teams we never originally planned to include because it's so adaptable to different processes and workflows.
Cons
Occasionally I notice transfers run a bit slowly, it doesn't happen frequently but when it does, it tacks on extra minutes to finishing a job and interrupts the flow of work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lynn G.
Small Business, 11-50 employees
“Good trackers but better reports needed
Pros
I like being able to connect different processes and keep an eye on them through data tracking for both time and cost metrics is something I really value.
Cons
I'd love for the reporting features to be more powerful, I also want a way to batch-send work orders and see everything laid out in a table view for clearer organization.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Chris B.
Small Business, 1-10 employees
“One place for everything!
Pros
everything is consolidated into one central location & it really aligns how I organize and oversee all our assets, making management far easier.
Cons
So far, I haven't come across any significant problems because I'm still in the early stages of using it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Eric K.
Small Business, 11-50 employees
“simple to schedule & track work
Pros
the interface is very interactive and it makes handling PM schedules completely easy, plus the work order management tools are dependable as well.
Cons
I do not have any major complaints but I am looking forward to the maps and floorplan features they're planning to roll out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Much better than the old system
Pros
The routing feature performs far better than what I dealt with on SchoolDude and PM and I am genuinely grateful for that upgrade.
Cons
NO problems so far because we're still working through the update process and haven't finished rolling everything out yet.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Mid Market, 51-100 employees
“awsome dealership management solution
Pros
Its very easy to submit work orders, and the core asset feature works wonderfully.
Cons
no obvious shortcomings exist in this platform's core features
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“easy talk but clunky screens
Pros
I feel the communication flow between operators and management operates very smoothly overall.
Cons
interface makes it really frustrating to select different windows or to properly fill out the various sections.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Jack
Public Safety, 51-100 employees
More than a year
“new user of brightly
Pros
The initial introduction is captivating and enjoyable to work with.
Cons
The program appears to have the potential to offer more, such as breaking down reports into finer details and improving its user-friendliness.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
4
LaQuana
Education Management, 11-50 employees
More than a year
“Asset Essentials
Pros
I adore its user-friendliness. It's extremely intuitive, even for individuals who are not tech-savvy.
Cons
Unfortunately, I'm unable to review the history of submitted requests unless I submit a new one. There might be a way to do this, but I haven't discovered it yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trent
Semiconductors, 51-100 employees
More than a year
“Customer service
Pros
One of the best aspects of this service is the exceptional customer support. Not only does the software offer a variety of useful features, but the customer service is also outstanding. When you call the help line, you're greeted with a warm demeanor. The support technicians can resolve 99% of issues, and if they can't, they promptly connect you with the appropriate person while providing regular updates on the progress. I never hesitate to reach out to the help line for any concerns.
Cons
Honestly, I haven't come across any drawbacks when it comes to this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10