AssetTiger Reviews

“Outperforms many paid alternatives

Pros

I'm really impressed by the simple design and clean interface. The check-in/check-out feature for equipment assigned to staff works flawlessly and the reporting tools are excellent, even offering custom reports. And on top of that, its free!

Cons

I can't find anything negative to mention. It's very solid and in my experience, outperforms many paid alternatives.

“Better than competitors

Pros

What I appreciate most is how simple it is to use and the affordable cost! I've checked out many paid solutions and none measure up. AssetTiger really stands out as the best!

Cons

I'd like an option to sort items by category within the mobile app.

“Not complicated at all

Pros

I find it fast and convenient. It isn't overly complicated or confusing at all.

Cons

Sometimes locating what I'm after takes a little longer than I'd like. I think a stronger, more user-friendly search feature would really help though maybe I'm just not organized.

“Great value for money

Pros

I'm honestly blown away by how much value this gives for the price.

Cons

I don�t see any drawbacks.

“Hard to use

Pros

This free asset-tracking tool offers a wide range of features and it's not that complex when it comes to locating and exploring the different options available.

Cons

Using the app, I find ease of use to be a real challenge and there's also a noticeable shortage of capabilities. That said, I recognize it's offered for free so I don't hold it to the standards of a fully featured commercial product.

“Simple to set up users

Pros

Setting up users via an Excel template was really simple for me. The app performs excellently when adding new items that have tags. I'm able to scan a tag and immediately configure the item on my phone if it isn't already recorded in the system.

Cons

I'd appreciate a simpler process for checking items out and back in. From my experience it feels like far too many taps and screens are required before I can reach the check-out function which slows me down.

“Poor customer service

Pros

I appreciate being able to check items out with ease and to generate automated reports so I can always see which assets are still checked out and exactly when each one is due back.

Cons

Honestly the email system barely functions and the customer service is vague and unhelpful. I get the impression that none of the reps really know what they're doing. When I ask a single question it often takes three different people and a lot of back-and-forth before someone finally tells me the correct way to do it.

“Built by experts

Pros

Everything about it impresses me. I can customize fields to my exact needs, rely on automatic depreciation, tweak and customize searches and create the reports and filters I want, plus add employees without any fuss. It really feels like someone who has actually managed inventory built this because every single function you'd expect is included. Absolutely fantastic!

Cons

It would be perfect if there were a software/subscription management module included. I find this increasingly important now that so much is SaaS and I can't really assign asset tags to those subscriptions which leaves a gap in tracking.

“Getting started is not an issue

Pros

It's free and really easy to use which I appreciate. I managed to import every asset from the spreadsheet I'd been using before so getting started was painless.

Cons

The maintenance reporting isn't as strong as I'd like. I would find it much more useful to have a report that shows completed maintenance over a chosen date range. That way I can see repair costs broken down by month and better track ongoing expenses.

“Helpful reports

Pros

I find the interface logical and friendly. It offers lots of helpful reports. I also appreciate being able to create read-only accounts so people can search for assets without making any changes.

Cons

One feature I'd love is a dated change log report for asset history, similar to the maintenance history report they already provide. It would also be great if items marked as disposed were excluded from audits so they don't appear in those searches.

“Worth every penny

Pros

I really like that it's a cloud-based platform since that lets several of our inventory control managers monitor our products remotely from any location across the globe.

Cons

I can't find anything bad to say about this program. Sure, free would be nice but from my experience you get what you pay for and it's absolutely worth every penny.

“Easy to manage

Pros

It is very useful in day-to-day tasks. Also its free and very easy to manage.

Cons

I honestly can't say as I've never had any problems while using it.

“Saves money

Pros

For our IT department, this asset management program has been an amazing, budget-friendly alternative to the big, bloated competitors we couldn't afford. The only extra step I needed to take was purchase the physical asset tags.

Cons

The software's interface pretty busy and cluttered visually. It would really help if the developers organized the details more thoughtfully instead of trying to show everything on the same page which makes it harder to scan.

“Visually attractive interface

Pros

The interface feels clean, colorful and neatly arranged and I can usually find features where I'd expect them in the menu. The smartphone app is outstanding and its 1D barcode scanning works quickly and accurately. The website responds fast as well and I regularly find the built-in default reports to be genuinely helpful.

Cons

I've noticed that asset searches only allow single-criterion filtering that behaves like an AND and there is no option to use OR or NOT logic when building queries. Some data tables can be exported but they lack relational metadata such as primary keys. There's also no built-in backup tool. I'd appreciate a user-controlled snapshot or backup feature and a way to export every table including their keys so I could rebuild the database if needed.

“Lets me upload pics of equipment

Pros

I can easily upload photos of equipment and can sign devices in and out through the mobile app smoothly.

Cons

There are occasions when I have a 'connection refused' error in my web browser and I need to wait about 30 minutes before I can load the page again.

“Organized our workflow

Pros

We've been using it alongside CHEQROOM and it has performed flawlessly for our needs. It reads tags in under a second and has turned our equipment checkout workflow into a much simpler, faster and more organized process overall.

Cons

I chose a color scheme that aligns with our institution's branding but I'd love to see a richer, more vibrant palette option that reflects our school's colors more faithfully, that would really improve the visual match.

“Appreciate barcode scanning

Pros

Really love the barcode scanning especially on Dell monitors. I track lots of things like warranty details, photos and attached documents.

Cons

I've noticed it fails to read some QR codes even when I set the scanner to Datamatrix 2D. Also, I would prefer if the mobile app didn't automatically apply the search criteria I configured on the website. In my view the two should work independently.

“Allows us to upload photos

Pros

I like that I can view and upload photos of items. It would be even more useful if I could attach multiple price points and funding details along with that information.

Cons

The Prev and Next buttons sit too close to the profile area so they're hard to tap without accidentally opening the profile. I frequently have to press the very bottom edge of the buttons to make them work. Also, having to close a "product updated" message with an X is annoying. I wish it would disappear on its own instead of lingering.

“Fair pricing

Pros

Love the price point as it's incredibly affordable. I find it pretty simple to use and having a mobile app for cloud access is a real plus.

Cons

There are some trade-offs compared to a full-featured IT asset management system. I had to do quite a bit of customization, like creating numerous additional fields, to make it fit our workflows. Even so, considering the low cost and the convenience of the companion app, I'm not overly bothered.

“Packed with features

Pros

Its packed with features, has a user-friendly interface and extensive options to customize user access control. There are numerous distinct fields I can use to track details that fit my company's needs.

Cons

It would make things much smoother if I were able to check out an asset at the moment I'm creating it, rather than going through creating the item, searching for it afterward and then checking it out to a user.