AssetTiger

“Sudden change in pricing structure

Pros

The old free tie was great but they messed it up by slapping on arbitrary limits that now make it hard for me to even stay compliant. These days, free version is okay but only just barely acceptable.

Cons

The sudden shift in pricing and the way they tacked on random limits completely blindsided me. I couldn't understand why I wasn't grandfathered into a plan that wouldn't wipe out my custom field data, losing years of populated fields felt like a slap in the face. Two users? Seriously? Only five custom fields? I'm expected to pay an extra $20 a month just to get back the custom fields I've relied on for years. It feels like they're forcing people off the free tier into an expensive paid tier and the jump from free to roughly $240 a year if billed monthly is outrageous.

“Affordable and simple

Pros

We use this product because it's very solid and does what it promises. It's budget-friendly, practical and created specifically for real-world asset tracking. Our organization has used it successfully for years and we've recommended it to other teams with comparable operational needs. When problems occur, they don't brush them off, they listen and act which really matters. Simplicity and usefulness are the strengths. It gives us centralized, cloud-based way to track everything from AVL gear to HVAC units without complicated setup or steep expenses. The barcode check-in/check-out capability is helpful for managing shared equipment and the maintenance scheduling keeps us ahead of preventive tasks. The web platform is user-friendly and asset records are simple to customize with photos, receipts and notes. It provides excellent value and helps us support stewardship by reducing loss, improving accountability and organizing our asset management.

Cons

While the recent account and pricing change was mishandled at first, the support team ultimately stepped up and helped us. Even so, they should have executed a smoother, more considerate rollout especially for long-standing customers. The software lacks more advanced features and up-to-date integrations. The mobile app is clumsy and often sluggish which frustrates staff trying to scan items in the field. User roles are too broad, preventing precise access control. It also doesn't include a built-in reservation system so managing shared gear requires external calendars. There's no integration with platforms like Google Workspace, Asana or Slack which limits workflow automation. That gap affects volunteers who have limited time to learn. For internal tracking it's functional but it falls short in flexibility, automation and usability for volunteers or part-time staff.

“Comprehensive asset management platform

Pros

Found it to be a full-featured asset management platform that lets me monitor our IT inventory down to fine-grained attributes and provides powerful reporting tools.

Cons

Entering all the fields for each asset is excessive which makes the initial setup feel tedious. The interface although thorough, can be confusing for users without technical backgrounds.