Total 204 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

26%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AR

Anonymous Reviewer

Financial Services, 101-500 employees

4.0
February 2018

Has Android and iPhone apps

Pros

Impressed by how simple it is to use and how many features it has. There are dedicated iPhone and Android apps and I rely on the powerful import/export tools to perform bulk updates quickly.

Cons

One thing I miss is history-based reporting for recently changed assets for example, a timestamped activity report that lists everything edited or moved within a given period, like the last 24 hours. We depend on this because when an asset is relocated I have to make matching entries in our separate accounting system and a simple time-based audit would save a lot of manual reconciliation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

B

Barbara

Not Specified, N/A employees

5.0
January 2018

Self-explanatory program

Pros

What I really like is how flexible it is and the report-writing features. The bulk of the app is user-friendly and as long as you avoid hitting the delete key, it's simple to correct errors. The mass update and repeat functions are fantastic.

Cons

I've run into a few mismatches that I couldn't figure out on my own so I had to reach out to customer support to sort them out. While the technical crew is very helpful and responsive, I'd prefer more tools or guidance so I can troubleshoot these problems myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marcin

Medical Devices, 11-50 employees

2.0
January 2018

No guidance on how to use it

Pros

I get many useful features. I can track nearly everything, generate reports, do a lot with my items and monitor all my assets.

Cons

I couldn't figure out how to use many features because there is no decent tutorial or on-site manual and when I set up my account across multiple screens I realized I didn't know what I could actually do at all.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

6

K

Kristi

Law Enforcement, 51-100 employees

5.0
January 2018

Easy to understand

Pros

It is extremely userfriendly and I can't believe it's free. I didn't even have to watch the video tutorials!

Cons

Would love a feature to set alerts on items when they reach a specific reorder level because that would help a lot. Apart from that, I find it absolutely perfect!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10