Click Maint CMMS Reviews

“Trustworthy asset tracking”

Pros

we rely on this system to handle maintenance work. The interface is user-friendly, navigation makes sense and it keeps work orders and schedules organized in one place. It could offer more in terms of customization and reporting but overall it's reliable and covers what we need without feeling overly complicated.

Cons

Customization feels limited especially when adapting reports or workflows to fit specific needs. The reporting tools could be more flexible and there's occasional lag with larger data sets.

“A clear interface”

Pros

From the beginning Click Maint felt very simple. Customer support representatives were open to our feedback and attentive to what we needed. The interface was also easy to navigate even for people on our team with very little CMMS experience.

Cons

There honestly wasn't much that bothered me. The only feature I've asked for is a dedicated documents section. For items like warranty paperwork or inspection reports, I've had to work around it by attaching files directly to assets or PMs.

“handy mobile tools”

Pros

It felt extremely user-friendly from the start. The communication updates have been a nice touch and the add-comment option along with the mobile feature has been excellent.

Cons

Truthfully I can't think of anything to complain about. I've enjoyed pretty much all of its features.

“Responsive Team”

Pros

Whenever something comes up, customer support is really helpful. Both chat and email options work well and they usually resolve issues very quickly.

Cons

The platform has a lot of potential especially when it comes to expanding integrations and adding more advanced features. Bringing AI into the product would make it even better.

“App runs fast”

Pros

One thing that really stands out is the value you get along with the training courses. The app itself is quick to navigate and simple to use and it's especially helpful that staff can submit their own requests without needing someone else to do it for them.

Cons

Every now and then the app does glitch and I have had to restart it. The good part is that once I restart, the issue clears up and I am able to keep working without any further problems.

“Tracking maintenance stays consistently reliable”

Pros

It is a dependable system for handling maintenance work. The layout is user friendly, navigation makes sense and it keeps work orders and schedules organized in one place. There's still some room to improve customization and reporting but overall it's reliable and covers what we need without feeling overly complicated.

Cons

The customization options are a bit limited especially when trying to adjust reports or workflows for more specific requirements. Reporting could be more flexible and there's occasional lag when working with larger data sets.

“Onboarding went smoothly”

Pros

Getting started with it was not a hassle. Team members like Mel and Genesis were responsive to our feedback and paid close attention to what we needed. The interface was also simple to move through, even for people who have very little experience using CMMS software.

Cons

There honestly wasn't much that bothered me. The only feature I have asked for is a dedicated documents section. Right now for items like warranty paperwork or inspection reports, I have been working around it by attaching those files directly to the assets or to the PMs themselves.

“Mobile tools make work easier”

Pros

I find it very user friendly. The communication that comes after updates is a nice touch and the comment-adding option along with the mobile feature has been really useful.

Cons

Honestly I cannot think of anything worth complaining about. I have enjoyed pretty much all of the features so I am sorry this isn't more helpful.

“potential is huge”

Pros

Whenever I have needed help, the customer support team has been very helpful through both chat and email. They handle all kinds of issues quickly and usually get things resolved in no time.

Cons

The platform clearly has a lot of potential especially when it comes to expanding integrations and adding more advanced features. Bringing AI into the product would make it even better.

“customization seems limited”

Pros

Getting this up and running doesn't take much effort which is one of its biggest advantages. The layout is clear and simple so teams can start using it quickly without needing a lot of training. Pricing is also reasonable compared with many other CMMS tools which makes it a good fit for small and mid sized organizations. The work order system does a good job of keeping maintenance tasks organized and moving along efficiently. Since it's cloud-based, the team can access it from anywhere which helps with coordination and communication. Overall it covers the core maintenance management needs without burying users in features they may not need.

Cons

There are a few limitations with it that are worth keeping in mind. It doesn't offer the more advanced functionality you get with larger, more powerful CMMS platforms so it may not be the best choice for complicated operations. The customization options are fairly limited which can mean adapting your workflow to the software instead of the other way around. Reporting is pretty basic as well and getting deeper insights often means exporting data elsewhere for analysis. The interface also seems a bit dated and new users may find the navigation less user friendly than expected. On top of that the mobile app doesn't always include full functionality. It can work well for smaller teams but larger organizations may run into scaling challenges as maintenance demands increase.

“Support is reliable”

Pros

Affordable and user friendly from the start, it has really stood out to my team because of how reliable, flexible and consistent the support has been. we have also seen better communication within our own team since using it which has been a big plus. Another thing we like is how open they are to customer feedback as they're always making helpful updates and positive improvements to better match what customers need.

Cons

Honestly there isn't much to complain about. After nearly a year of using the software, we have noticed a few areas where certain features could be improved to make work order efficiency better. That said these are fairly small inconveniences and the good part is that the team has already received this feedback from me and others and is actively working on fixes and added functionality.

“Maintenance tracking we can trust”

Pros

Running maintenance for our boutique hotel has been very easy with this tool. Setting it up didn't take much effort and scheduling recurring maintenance is simple to manage. Also it is really helpful to have past data available so we can review recurring issues and spot common maintenance problems over time.

Cons

The only thing I'd change is having it connect directly with our property management system. Even without that integration, it's still very practical to use every day and fits our hotel's needs well.

“QR codes change maintenance work”

Pros

Click Maint CMMS has been a big win for our team. It's helped the whole organization communicate issues that need attention and has shortened the time it takes to get repairs completed. The QR code system makes the process very hassle free.

Cons

At this point there really isn't anything we dislike about the system. If anything our only regret is not getting started with it sooner.

“Inventory tracking finally works right”

Pros

Compared with our old software, this one is much more user friendly and didn't take long for our team to learn. It has also helped us stay on top of inventory far better than we could before.

Cons

There really isn't much to complain about. It's a well rounded system, seems like the right fit for our company and the support has been excellent.

“Handles orders and inventory together”

Pros

Entering parts is easy, the system is very user friendly and creating or updating work orders is simple. Inventory management works well and learning how to use the software does not take long at all.

Cons

One thing that would help is being able to edit parts without going through a work order. There are times when we need to adjust part quantities even though no work order has been issued and right now we have to create a WO first and then attach the parts just to make the inventory adjustment. That extra step ends up taking more time.

“Alerts for work orders help”

Pros

Getting new work orders sent straight to my email is really helpful and I also appreciate being able to set the job priority, whether it's immediate, medium or something else.

Cons

Searching for specific work orders can be a bit frustrating. Since we have 10 stores I usually have to check them one by one to track down the exact work order I need.

“workflow stays organized”

Pros

Its interface is simple and very user friendly which makes it simple to train people even if they've never worked with a CMMS before.

Cons

One frustrating limitation is that work orders with parts attached cannot be completed when the inventory in the system shows a negative quantity.

“Very customizable and genuinely practical”

Pros

The interface is clean and user friendly and the system can be tailored really well to fit how our business operates. We also use the mobile app and it has been very useful for our team.

Cons

Well the thing I'd like to see is an option to choose a date range for deleting completed work orders created from PMs. When a PM is set to run daily, it would be helpful to automatically clear out those completed work orders, maybe on a monthly basis.

“Maintenance becomes much simpler now”

Pros

Handling maintenance with it is very easy and accessible. It saves a lot of time compared to putting in slips manually.

Cons

No cons to share as everything about it is good.

“Great value with excellent backup”

Pros

Running a small business we needed an affordable Canadian CMMS for maintenance management with a system our mixed team could get comfortable with quickly and this one delivered on every point. The support during setup was outstanding and that high level of help has continued ever since.

Cons

We really have not run into any problems so far though the reporting tools do have some room for improvement. That said they're clearly developing the platform and they're very responsive to feedback while actively asking users for input.