Click Maint CMMS Reviews

“great help, always getting better

Pros

Their customer support outstanding and the platform delivers the exact features I require for my work so it consistently meets my needs. Also it is continuously evolving and improving and there isn't a single feature I don't use within the system.

Cons

As a user I think the software is still in development..... what began as a very basic application is progressively expanding its capabilities in order to meet more of our requirements.

“Clear and organized to use

Pros

Using Click Maint CMMS has been remarkably simple. For me it was quick to pick up and helps me keep all the details organized so I can easily create and monitor work orders, review equipment histories and arrange preventive maintenance without confusion. The interface is uncluttered & I appreciate the convenience of accessing it from my phone and the real-time updates mean I always have current information which has significantly smoothed my day-to-day maintenance workflow.

Cons

That said, I find certain capabilities somewhat constrained particularly when it comes to reporting and the level of customization available which limits how I can tailor outputs to specific needs. The mobile app can feel a bit glitchy at times and some actions demand additional clicks so while these are not deal-breakers. I would like to see improvements as the platform scales.

“tenants can submit requests directly

Pros

I appreciate that we can provide public request portals so our tenants are able to submit maintenance issues directly and the workflow functionality allows us to thoroughly review each submission before converting it into an official work order.

Cons

Being unfamiliar with technical workflows I find that the system isn't particularly simple for the specific maintenance needs of property management and although it currently satisfies our requirements I can see that it wasn't originally designed with rental property work orders in mind, particularly around tenant communication and scheduling nuances.

“Mobile app with scanner works well

Pros

The mobile application combined with the integrated QR-code scanner simplifies workflows. Also I find it simple to operate and I appreciate that the cost is reasonable while Click Maint's customer support is excellent.

Cons

I haven't come across any significant flaws in Click Maint up to this point and overall I'm satisfied with its functionality but I have noticed that the application presently lacks single sign-on capability which would be a useful addition.

“phone version lacks inventory

Pros

I'm consistently struck by how simple the web interface is since I can move through the program with very little effort and because it's simple and uncluttered it perfectly suits the kinds of applications I need to manage within our facility.

Cons

Currently there is no Inventory category on the phone app which makes it an absolute nuisance when I try to photograph parts and attach those images to a part's edit screen, consequently, my workaround involves taking photos on my device, emailing them to myself, then downloading the files onto the PC so I can drag and drop them into the edit screen, saving the record and afterwards laboriously removing all those pictures from the computer, a tedious sequence that I would avoid entirely if the phone/iPad app offered an Inventory section that functioned the same way the Assets category does.

“Very quick to learn, great support

Pros

After testing two alternative platforms I discovered that Click Maint CMMS is remarkably simple and simple to pick up which made my onboarding painless, the support team has responded with lightning speed and genuine helpfulness whenever I reached out. Within a short time I had created two work orders and inventoried all of my assets and the mobile app presents a tidy, uncluttered interface, in under a full day on the system I was already able to review basic labor and material costs.

Cons

To date I have not run into a single obstacle that impeded my progress and having used the in-app chat on three separate occasions I can say that the support responses have consistently exceeded my expectations.

“intuitive and helpful with fast responses

Pros

As someone who uses Click Maint regularly I find the interface extremely simple and the customer support exceptional, whenever questions arise, they consistently provide rapid, practical responses that we can implement immediately and I especially appreciate the QR codes deployed across each of our sites since the organised issue reporting is outstanding.

Cons

When we first signed up, there were certain capabilities we had hoped for that weren't yet part of the platform but the development team reacted promptly to listen to our feedback and implemented changes to resolve the gaps we raised.

“powerful desktop, limited mobile functions

Pros

I find the platform remarkably simple to operate and navigate and since it can be tailored to meet particular systematic requirements, it delivers organised preventive maintenance (PM) scheduling, work order handling and asset tracking making it for me an affordable and practical alternative.

Cons

Although the desktop experience is powerful I noticed the mobile app provides far fewer functionalities, the interface can feel inconsistent at times and I required fairly in-depth initial training before I felt fully onboarded.

“Simple to set up and use

Pros

I've found the system simple to adopt and deploy and because each page follows a uniform layout, navigating through the application becomes simple and efficient, usually requiring only three clicks to complete tasks.

Cons

As this company is relatively new I recognize that not every feature is available yet however they have been receptive to my feedback and are actively attempting to add requested capabilities which I appreciate.

“easy to operate, navigation can be unclear

Pros

The system is very simple and neatly organized which makes daily use simple and I especially value being able to proactively schedule preventive maintenance while enjoying the added convenience of having a functional phone app for on-the-go access.

Cons

My primary frustration is the limited ability to visually browse rooms or zones within the interface and because of that when faculty or staff who are not familiar with where to look for a particular room try to navigate the system, they can easily become confused.

“Great support from start to finish

Pros

Customer service has impressed me throughout the entire process, beginning with the initial cold call we received after we started exploring a new CMMS and continuing through sales (JP Mariano), the thorough on-boarding and the subsequent training.. overall the support has been excellent.

Cons

I would like the ability to include our log directly on work orders because our finalized work orders are what our customers present to demonstrate that preventive maintenance was performed when federal inspectors arrive and in my view adding the agency logo to those documents would make them appear far more professional and authoritative.

“simple to use, needs more automation

Pros

The interface exceptionally simple and easy to use which makes navigation simple even for less experienced users and the support team is impressively responsive, providing fast, practical solutions. Also the procedures feature that was recently added stands out as a very valuable enhancement to the overall workflow.

Cons

On the downside I am constrained by the absence of support for maintenance triggered by running hours which is essential for properly managing generators, compressors and other heavy equipment and I also notice that field data limits are not being flagged automatically...... even though the new procedures feature accepts numeric input, it fails to produce automatic alerts when values fall outside acceptable ranges, forcing me or the technicians to catch and report issues manually. Additionally the loading time can be somewhat slow and I would gain a lot from an option to host the system locally to significantly improve performance.

“good website, frustrating mobile app

Pros

I appreciate how fairly simple the system is to navigate because work requests arrive promptly without any delay and I can quickly search and pull up historical work orders to review notes and context, additionally, I really like the concept of a downtime tracker that is presently in beta testing.

Cons

My main complaint is that the mobile app does not perform on par with the website: it frequently signs me out unexpectedly and it won't let me upload photos directly from my phone into the app so when I need to attach images I have to email them to myself and then access the site through a browser to add them which is difficult.

“Smooth to submit and assign jobs

Pros

I value the simple access and the comprehensive documentation provided for submitting work orders and I particularly like being able to allocate tasks directly to our facilities technicians.

Cons

Signing in often proves difficult for me and I sometimes can't reach my account through the mobile app on my phone because it refuses to retain my password.

“simple to use, a few small glitches

Pros

Submitting work orders and assigning their priority is very simple and I find that users with minimal technical expertise can readily create and edit work orders without much guidance, furthermore, when I come across any issues the instant customer support is very convenient and responsive.

Cons

I've had to generate a PDF before printing since there's no direct print option and I have also come across a few minor bugs related to the display date not matching the actual date on the work order page which I reported and the response team acknowledged but unfortunately they have not been fixed yet.

“easy to organize and track tasks

Pros

As a user I find the system very simple and simple to use which makes arranging and tracking my tasks effortless thanks to a clean, well-organized interface where creating and categorizing orders is quick and simple.

Cons

I don't really have significant criticisms of the CMMS overall. However I would appreciate an extra confirmation dialog or pop-up to verify before an order is marked closed which would help prevent accidental closures.

“Helpful team, session felt brief

Pros

During the session every single question I raised was addressed in a very professional manner and the team were extremely helpful in guiding us to fully understand the recent updates.

Cons

Honestly I couldn't find any real drawbacks but if I must nitpick I suppose the session felt a bit short, apart from that, I had an excellent overall experience.

“quick to submit requests via app

Pros

Really I like how quick and simple it is to submit work requests through the app and I also find the PM Generation feature extremely useful and convenient.

Cons

While the desktop version allows me to perform all functions the mobile app prevents me from doing things such as sending invites to requestors and viewing KPIs which I find frustrating.

“simple to train team on, needs more features

Pros

I find Click Maint CMMS exceptionally user-friendly and after a single concise training session we were able to bring every member of our team up to speed so they felt confident using the app.

Cons

I believe Click Maint CMMS would benefit from introducing additional capabilities specifically for preventive maintenance work orders although apart from that limitation I consider the overall product to be solid and effective.

“intuitive and customizable, occasional bugs

Pros

As an everyday user I find the platform extremely simple and simple to browse making it simple to move between pages and menus without confusion and the interface itself is visually appealing with a responsive support team that is pleasant and quick to assist, additionally, the pages are deeply customizable and I value being able to toggle visibility of any data and rearrange each screen to match my own workflow and preferences.

Cons

I've come across a number of bugs and several small annoyances scattered throughout the software which occasionally interrupt my workflow and require workarounds, moreover, there is no option to submit requests via email, a communication channel I would find useful and would like to see added in a future update.

“Smooth setup

Pros

From my experience the platform feels very simple to implement and their customer support team has been excellent.

Cons

Although I find that a number of features that I need are currently absent the team keeps rolling out updates continuously so I remain hopeful that those capabilities will be introduced in good time.

“flexible helpful team

Pros

What I value above all is how flexible the teams have been in transforming our management system concepts into an actual, working solution, consistently accommodating our needs throughout the process.

Cons

I've come across instances where we were temporarily locked out after entering incorrect passwords which led to intermittent access issues and disrupted our workflow for a period of time.

“smooth switch from our old system

Pros

Our team migrated away from the previous HIPPO CMMS solution and the transition proceeded without disruption or difficulty, feeling quite smooth Overall only brief training sessions were necessary for our staff to grasp several of the differing functions and capabilities.

Cons

Having only used the software for a few months I find myself unable to identify any meaningful shortcomings at this stage, it accomplishes our needs reliably and I recognize that the application is equipped to support many more advanced capabilities.

“alerts when tasks are finished

Pros

One thing I really appreciate is being alerted the instant a task is finished and I also value that it records the number of hours spent along with all of those related details.

Cons

I'm still in the process of learning the software so I haven't yet had sufficient time to genuinely identify anything that I actually dislike about it.

“Keeps track of work and supplies

Pros

When maintenance or service tasks are due at my hotel the app prompts me and lets me continually monitor work orders and keep a running inventory log so I never lose track of what's needed.

Cons

Regarding inventory I can't clone an existing preventive maintenance record so I have to build each new preventive schedule from scratch instead of copying one.

“simple and quick but lacks custom options

Pros

the application is refreshingly simple and quick while still being fully functional and in my experience both the mobile app and the browser-based interface are simple and easy to navigate, the control provided by the work-order request system is particularly useful and overall Clickmaint comes across as a lovingly built product that continues to evolve.

Cons

I came across frustrating limits in customization for instance there is only a single request template and a single work-order template applied across every user group, the request portals allow only limited personalization and the system confines you to predefined user types without the ability to create custom user groups or fine-grained access levels while it also lacks workflow functionality altogether.

“great help and an intuitive layout

Pros

I find ClickMaint to be a prime illustration of how an simple user interface combined with exceptional customer support can elevate a product and during onboarding I experienced a smooth, well-organized process that accommodated my tight deadlines while maintaining an ideal blend of professional expertise and genuinely personal attention.

Cons

Because the interface is so simple I've occasionally come across workflows that logically feel like they should function and in those moments I run into features that make sense in practice yet remain unimplemented which can interrupt my otherwise smooth experience.

“Helpful team and a useful mobile app

Pros

Throughout the implementation and initial startup, everyone has been extremely helpful to me and my team and personally assumed responsibility for entering all of our company's assets rather than relying on the previous vendor we had used before, the CMMS itself is simple, offers a mobile app so I do not have to be tethered to a computer to submit requests or work orders and I wholeheartedly recommend Click Maint for any company's maintenance software needs.

Cons

I have nothing to dislike from my experience with their CMMS, the switch from our previous CMMS was easy.

“fast help and an adaptable system

Pros

I've experienced fast, professional assistance, paired with an simple interface and considerable flexibility that makes the system easy to adapt.

Cons

There is nothing I would change, in my view Click Maint CMMS works superbly and meets all my needs.

“Simple for all skill levels

Pros

Because our team members span a wide spectrum of technological experience, I find this software remarkably simple and simple for everyone to operate without difficulty.

Cons

I haven't come across any aspects of the program that disappoint me up to this point.

“Chosen for its clear layout

Pros

We evaluated six separate CMMS options before making our choice and ultimately selected Click Maint primarily for its simple interface and overall ease of use which has lived up to our expectations without disappointment.

Cons

Would say the only notable drawback we've come across is the occasional software bugs but I understood from the start that Click Maint is relatively new and in our experience the team responds and resolves issues promptly.

“built for speed

Pros

Built for fast, simple operation, I particularly appreciate the URL option for requesters which makes submitting requests much more organised and efficient.

Cons

I miss having a dedicated meter field although I'm fully aware that this feature is planned and will be added in a future update.

“Helpful support team but software needs to be better

Pros

I found the support team immediately helpful and pleasant and they took the time to answer all of my questions thoroughly.

Cons

My team and I cannot backdate work orders and we are still trying to modify and reconcile the scheduled dates to meet our specific needs.

“intuitive workflow and smooth switch

Pros

I like the simple workflow built into the program and when we migrated from our former system to ClickMaint the transition progressed smoothly and without disruption so the switch felt completely natural and effortless.

Cons

We only wish we had learned about ClickMaint sooner as we spent years struggling with our prior maintenance management software and enduring unnecessary complications and inefficiencies.

“Simple layout with all needed tools

Pros

The interface is remarkably easy to navigate and I have access to all the features I need to accomplish our goals.

Cons

I truly have no complaints whatsoever because there is literally not a single aspect I dislike, it's uncomplicated to the extreme.

“central dashboard for all machines

Pros

For my part having a single centralized dashboard where I can view every machine in one place while simultaneously monitoring the costs associated with them has proven especially useful.

Cons

Wish there were an option to forward a work order directly to someone's personal or work email address instead of being limited to their username because doing so would make assigning and following up on tasks much clearer.

“Great help but can't group assets

Pros

My experience with the help portal has been excellent and I haven't come across any problem that the ClickMaint support staff couldn't assist me with.

Cons

A significant limitation I've come across is that the system does not allow attaching multiple assets to one task which becomes a problem for boiler inspections when I have several boilers, the guidance that 'If additional work is needed, please create additional task and add the asset that requires the work' is impractical in my situation. When our contractor performs comprehensive inspections for us, they provide a single set of paperwork and one invoice rather than separating documentation per asset so I cannot attach each boiler's paperwork individually.

“simple navigation

Pros

For me the navigation is remarkably simple and the migration to Click Maint felt entirely painless overall.

Cons

I am awaiting enterprise activation because we currently track sixty separate entities and need that capability helped.

“a game changer for our facility

Pros

For our Church and School Click Maint CMMS has truly transformed the way we handle upkeep and facility tasks and we have found the interface to be simple and especially effective at consolidating, streamlining and bringing order to our maintenance workflows, moreover, it is priced very reasonably which matters greatly to us as a non-profit operating under a zero-based budgeting system.

Cons

I rely on the Click Maint mobile application when I'm out working in the field because it functions reliably and accomplishes the essential tasks but in my experience it lacks many of the granular details and broader capabilities that are available when accessing the system from a desktop computer or laptop.

“Simple to create and clear orders

Pros

What I appreciated most was how simple it is to create and clear work orders since the process is remarkably simple and simple although there are still elements within each work order that I need to explore and practice with so that I can add more detailed information about the task and how it was completed.

Cons

At first when I began uploading assets and locations it felt somewhat overwhelming, largely because I assumed every field had to be completed but once I realized that it isn't mandatory to populate every blank I became much more comfortable, I also recognize, however, that other users who rely on more comprehensive data for their specific job sites may indeed need those additional fields and options.

“awesome support, occasional glitches

Pros

I find the staff's support service to be excellent and very responsive, consistently helping me when I need assistance.

Cons

Because this application is still relatively new, my team and I continue to come across various glitches during use but whenever we report these problems to Click Maint, they promptly investigate, work on solutions and keep us informed about the progress and resolution status of each issue.

“so easy the whole staff approves

Pros

I've discovered a long list of aspects I like about Click Maint and a few of them are worth mentioning here: the application's simplicity and interactive design make it extremely easy for me to navigate and the way the team configured it for our use feels deliberately user-centric and easy. We only recently rolled it out across the hospital and, remarkably, none of our staff have lodged a single complaint about submitting work orders via Click Maint. Having been present during the previous rollout of a new work order platform, when the whole team loudly objected to how difficult and non-intuitive that system was, I can attest that I would have heard any gripes because our employees are not shy about voicing displeasure, their total lack of criticism has honestly taken me by surprise.

Cons

After sitting and reflecting on the system, I have tried very deliberately to identify any features or behaviors that I find unsatisfactory or that I might want altered but despite careful consideration I cannot come up with a single aspect that leaves me unhappy with the platform.

“Great help, search can freeze

Pros

I like how it aids the onboarding process provides an interactive interface that's easy to use and makes pulling reports easy and efficient.

Cons

Occasionally when I make a typo in a location the search becomes unresponsive and forces me to abandon the current query and restart my request from the beginning.

“Very happy with Click Maint CMMS

Pros

The software is incredibly intuitive, requiring minimal time to become acquainted with.

Cons

It may not be as comprehensive as some other options, but I believe they will improve soon.

“Used for Project Proposal

Pros

The ability to connect with customer service is a valuable feature.

Cons

I haven't come across any drawbacks yet. I will gain more insights later.

“Great for managing work orders and tasks

Pros

It's effortless to use, and the customer support is exceptional. Setting up this software and getting our staff to use it was a stress free process.

Cons

I genuinely enjoy using the software. The mobile application could benefit from a few additional features.

“Click Maint is Fabulous for your everyday Business Needs

Pros

Click Maint offers a cost-effective and intuitive system that allows us to efficiently manage our daily business requirements. The team at Click Maint is always available to promptly address any inquiries we have. We are extremely satisfied with the service and highly recommend it.

Cons

I haven't encountered any issues with Click Maint CMMS.

“Great maintenance software

Pros

Click Maint has proven to be extremely user-friendly and has significantly improved our efficiency.

Cons

Thus far, we have no negative feedback to provide about Click Maint.

“Excellent maintenance software

Pros

Exceptionally intuitive, saving us a considerable amount of time.

Cons

Up until now, everything has been going smoothly. I don't have any complaints.

“Easy to use product with great customer service

Pros

The ease of use is remarkable, our maintenance team, who are not technologically inclined, were able to use it with minimal training.

Cons

The mobile app is simple and lacks some functionality in certain areas. However, Click Maint consistently makes enhancements to it, which is commendable.