Click Maint CMMS Reviews

Pros

Using this system has been a really positive experience because it's very user friendly. The part I like most is how well the mobile app works for documenting completed tasks and the interface is easy to move through without confusion.

Cons

Since I was more familiar with traditional CMMS platforms, it took me a bit longer than expected to adjust to the way this one works. That wasn't really a flaw in the system itself, more a matter of changing the workflow I was already used to.

Pros

Getting our maintenance team up and running has been very easy and it adjusts well to different manufacturing workflows. Considering the price and the amount of detail we can include to manage equipment, it delivers excellent value for our needs. Our operation should gain a lot from the extra data it gives us for tracking repairs and scheduling preventive maintenance tasks.

Cons

There really aren't many downsides with the way we currently work. Entering data and setting up equipment identification does take some time but the overall benefits are significant.

Pros

The new floor plan feature should be really useful for pinpointing exact locations tied to work orders and assets.

Cons

Not much to complain about. It is easy to use, though it would be worth adding the ability to upload inspection reports.

Pros

Using this platform has been a positive experience overall. It is user friendly and the time tracking toggle is especially helpful because it records technician hours without creating extra admin work. The QR code feature is another big plus since people can submit maintenance requests without needing to log in which has clearly helped with adoption. Setting up role-based permissions is also not a hassle so each user only sees the information that matters to them. On top of that the developers are open to feature requests and the support team is quick to step in and resolve problems.

Cons

The KPI dashboard is still the weakest part of the system. It doesn't offer much interactivity which makes deeper data analysis harder than it should be. Asset management also has some frustrating limitations especially the fact that assets cannot be marked as inactive. Right now the only choices are Active or Deleted and deleting them means losing historical data. Another issue is that asset offline time cannot be edited manually so when there's an entry mistake, we have to reach out to support to get it fixed.

Pros

Having requesters submit work requests through the QR portal has been a big plus. With QR codes posted throughout the building, access is very convenient, the process is simple and the requester stays updated with current information.

Cons

Honestly there isn't anything I dislike. It does exactly what it's supposed to do and delivers work orders on time.

Pros

I find it easy to use and teaching my staff how to use it didn't take much effort at all. On top of that the support team is always available whenever questions come up and has been very helpful every time.

Cons

At this point I have not come across anything I dislike about the software. Two of us use it regularly and it has been working extremely well for both of us.

Pros

It is very user friendly. It's simple to navigate, easy to understand and creating a work order takes hardly any time at all.

Cons

Honestly it's hard to come up with much to dislike. If I had to point out one thing, it would be that some pages feel a little crowded, with a lot of information displayed at once which can be a bit overwhelming for anyone who deals with anxiety.

Pros

Their customer support outstanding and the platform delivers the exact features I require for my work so it consistently meets my needs. Also it is continuously evolving and improving and there isn't a single feature I don't use within the system.

Cons

As a user I think the software is still in development..... what began as a very basic application is progressively expanding its capabilities in order to meet more of our requirements.

Pros

Using Click Maint CMMS has been remarkably simple. For me it was quick to pick up and helps me keep all the details organized so I can easily create and monitor work orders, review equipment histories and arrange preventive maintenance without confusion. The interface is uncluttered & I appreciate the convenience of accessing it from my phone and the real-time updates mean I always have current information which has significantly smoothed my day-to-day maintenance workflow.

Cons

That said, I find certain capabilities somewhat constrained particularly when it comes to reporting and the level of customization available which limits how I can tailor outputs to specific needs. The mobile app can feel a bit glitchy at times and some actions demand additional clicks so while these are not deal-breakers. I would like to see improvements as the platform scales.

Pros

I appreciate that we can provide public request portals so our tenants are able to submit maintenance issues directly and the workflow functionality allows us to thoroughly review each submission before converting it into an official work order.

Cons

Being unfamiliar with technical workflows I find that the system isn't particularly simple for the specific maintenance needs of property management and although it currently satisfies our requirements I can see that it wasn't originally designed with rental property work orders in mind, particularly around tenant communication and scheduling nuances.

Pros

The mobile application combined with the integrated QR-code scanner simplifies workflows. Also I find it simple to operate and I appreciate that the cost is reasonable while Click Maint's customer support is excellent.

Cons

I haven't come across any significant flaws in Click Maint up to this point and overall I'm satisfied with its functionality but I have noticed that the application presently lacks single sign-on capability which would be a useful addition.

Pros

I'm consistently struck by how simple the web interface is since I can move through the program with very little effort and because it's simple and uncluttered it perfectly suits the kinds of applications I need to manage within our facility.

Cons

Currently there is no Inventory category on the phone app which makes it an absolute nuisance when I try to photograph parts and attach those images to a part's edit screen, consequently, my workaround involves taking photos on my device, emailing them to myself, then downloading the files onto the PC so I can drag and drop them into the edit screen, saving the record and afterwards laboriously removing all those pictures from the computer, a tedious sequence that I would avoid entirely if the phone/iPad app offered an Inventory section that functioned the same way the Assets category does.

Pros

After testing two alternative platforms I discovered that Click Maint CMMS is remarkably simple and simple to pick up which made my onboarding painless, the support team has responded with lightning speed and genuine helpfulness whenever I reached out. Within a short time I had created two work orders and inventoried all of my assets and the mobile app presents a tidy, uncluttered interface, in under a full day on the system I was already able to review basic labor and material costs.

Cons

To date I have not run into a single obstacle that impeded my progress and having used the in-app chat on three separate occasions I can say that the support responses have consistently exceeded my expectations.

Pros

As someone who uses Click Maint regularly I find the interface extremely simple and the customer support exceptional, whenever questions arise, they consistently provide rapid, practical responses that we can implement immediately and I especially appreciate the QR codes deployed across each of our sites since the organised issue reporting is outstanding.

Cons

When we first signed up, there were certain capabilities we had hoped for that weren't yet part of the platform but the development team reacted promptly to listen to our feedback and implemented changes to resolve the gaps we raised.

Pros

I find the platform remarkably simple to operate and navigate and since it can be tailored to meet particular systematic requirements, it delivers organised preventive maintenance (PM) scheduling, work order handling and asset tracking making it for me an affordable and practical alternative.

Cons

Although the desktop experience is powerful I noticed the mobile app provides far fewer functionalities, the interface can feel inconsistent at times and I required fairly in-depth initial training before I felt fully onboarded.

Pros

I've found the system simple to adopt and deploy and because each page follows a uniform layout, navigating through the application becomes simple and efficient, usually requiring only three clicks to complete tasks.

Cons

As this company is relatively new I recognize that not every feature is available yet however they have been receptive to my feedback and are actively attempting to add requested capabilities which I appreciate.

Pros

The system is very simple and neatly organized which makes daily use simple and I especially value being able to proactively schedule preventive maintenance while enjoying the added convenience of having a functional phone app for on-the-go access.

Cons

My primary frustration is the limited ability to visually browse rooms or zones within the interface and because of that when faculty or staff who are not familiar with where to look for a particular room try to navigate the system, they can easily become confused.

Pros

Customer service has impressed me throughout the entire process, beginning with the initial cold call we received after we started exploring a new CMMS and continuing through sales (JP Mariano), the thorough on-boarding and the subsequent training.. overall the support has been excellent.

Cons

I would like the ability to include our log directly on work orders because our finalized work orders are what our customers present to demonstrate that preventive maintenance was performed when federal inspectors arrive and in my view adding the agency logo to those documents would make them appear far more professional and authoritative.

Pros

The interface exceptionally simple and easy to use which makes navigation simple even for less experienced users and the support team is impressively responsive, providing fast, practical solutions. Also the procedures feature that was recently added stands out as a very valuable enhancement to the overall workflow.

Cons

On the downside I am constrained by the absence of support for maintenance triggered by running hours which is essential for properly managing generators, compressors and other heavy equipment and I also notice that field data limits are not being flagged automatically...... even though the new procedures feature accepts numeric input, it fails to produce automatic alerts when values fall outside acceptable ranges, forcing me or the technicians to catch and report issues manually. Additionally the loading time can be somewhat slow and I would gain a lot from an option to host the system locally to significantly improve performance.

Pros

I appreciate how fairly simple the system is to navigate because work requests arrive promptly without any delay and I can quickly search and pull up historical work orders to review notes and context, additionally, I really like the concept of a downtime tracker that is presently in beta testing.

Cons

My main complaint is that the mobile app does not perform on par with the website: it frequently signs me out unexpectedly and it won't let me upload photos directly from my phone into the app so when I need to attach images I have to email them to myself and then access the site through a browser to add them which is difficult.