eMaint CMMS Reviews

Pros

The user-friendliness really stands out, especially because I can still customize things exactly how I want. Support availability at almost any time has also been incredibly helpful whenever I've needed assistance.

Cons

there are occasionally small glitches during the development of X4. I also notice that these issues have been fairly minor overall.

Pros

I find this tool very practical for computerized maintenance management. Adjusting it to my business's specific needs makes managing facilities much easier. I also like that it's web-based, so I can use it on mobile devices, tablets, desktops and laptops without feeling restricted.

Cons

haven't come across anything I dislike about the platform. I also feel comfortable using it for our current needs.

Pros

Training people on the platform has been fast and easy. It fits into our workflow nicely and we keep discovering new ways to use it across different areas of the business. It's been a practical tool that grows with our needs.

Cons

don't have anything negative to say about it. I also notice that customer support has been excellent whenever needed and the tool's University resources have been very useful.

Pros

I really like how the record-keeping features help me stay on top of everything that's happening. They've been especially useful whenever I need to pull information together for an audit, since the details are already organized and available when I need them.

Cons

The mobile app didn't perform the way I expected it to. I also feel that its functionality could be improved to match the desktop experience.

Pros

Being able to access the system from anywhere without installing anything on my device has been a game-changer for me. It's especially useful when I need to log in from different locations or computers.

Cons

From my experience, the rollout and implementation of X4 haven't gone as smoothly as expected. I also ran into a few bumps during the process which made the transition feel less convenient than it should have been.

Pros

The value I get for the price has been excellent compared to our old legacy system. It's easy to use and the setup felt simple right from the start. On top of that, the support I received made the whole experience even better.

Cons

I've had a very positive experience with this tool overall but I would still like to see tiered assets added. For my use case, having repairable asset tracking within assets would make the product even more useful.

Pros

I really like how easy it is to schedule preventive maintenance and customize tasks around how my team works. I can adjust things to fit our process rather than changing the way we work to match the software. Having so many reporting options is another big plus and I can tweak reports whenever I need something more specific.

Cons

One thing I'm not a fan of is having to go into a separate section just to permanently delete records. It's not a huge issue for me but I do find that extra step a little inconvenient.

Pros

Submitting work order requests has been quick and easy and the whole process feels very user-friendly. Users are kept informed with updates when work orders are completed which really helps with communication. I've also found the reporting features reliable and easy to use.

Cons

We're still relatively new to using this program, so my experience is based on the early stages. At this point, I honestly haven't come across any real downsides or issues with it yet.

Pros

X4 feels really simple to use and it made setup and daily use much easier than I expected. From day one, getting everything up and running required far less effort than I thought. I've also had very positive experiences with customer service and support which gives me a lot of confidence in using the tool.

Cons

honestly haven't run into any drawbacks. Everything has been working the way I expected it to and so far I don't have any real complaints to point out.

Pros

I appreciated how smooth the implementation process felt. The system went live successfully thanks to the support provided by the team which made a big difference for me. After that, I was able to refine how we use the system on my own over time.

Cons

One area that still needs work, in my opinion, is the way emails are presented. I find that the notification emails shown on screen could be more meaningful and clearer, since right now they do not always communicate the information in the best way.

Pros

Switching between tabs is simple which makes the system feel very user-friendly. Parts tracking has worked reliably for me and record keeping is much easier because the software keeps everything organized and easy to review.

Cons

At times, I notice the program can be a little laggy which slows things down for me. I usually just log off and sign back in and it then goes back to working normally.

Pros

The implementation was easy and the customer service team was extremely responsive throughout. They were always willing to help with custom features or tailored reports whenever I needed something specific.

Cons

What I still wish this tool offered is a better mobile experience, including a dedicated app for Android or iPhone. I also value the ability to work offline and then sync everything once I reconnect to the internet.

Pros

I really like how fast I can search for equipment and parts by name and get a full list immediately. That makes it much easier to locate what I need without wasting time digging through the system.

Cons

It really frustrates me that I can't use a scanner with the system to count inventory or check out parts. I find that handling those tasks manually makes the whole process slower and less efficient.

Pros

Setting up preventive maintenance schedules and having them generate automatically is incredibly helpful. It reduces manual work and ensures recurring PM tasks aren't missed.

Cons

At the same time, I feel the tool can be inflexible in certain situations. I also notice that working around holidays with PM scheduling takes more effort than it should.

Pros

The software feels very easy to use. Navigating through the screens makes sense and I rarely get lost while moving between different sections.

Cons

As someone new to the platform, I find setting up and building all the required tables a bit challenging. I also see that this part has taken more time to figure out than I initially expected.

Pros

This platform feels very well-rounded. It covers the functionality our clients need and if something is missing, it's configurable enough that we can add it instead of finding a separate solution.

Cons

One drawback I've noticed is the way the product licensing is handled. I personally would prefer a more aligned approach and I think an enterprise-style licensing option would make more sense.

Pros

Customer service really stood out to me. Whenever we had an issue, the team stayed on top of it and made sure everything was resolved properly. I could tell they genuinely wanted to solve the problem instead of just giving a quick answer.

Cons

For me, the main downside was that learning how to make changes in the system took some time. I also felt there was a noticeable learning curve before I became fully comfortable.

Pros

The support team has been extremely responsive and helpful. Whenever I had questions, they walked me through the software and even followed up afterward to make sure I was still on track. For a smaller company like mine, that kind of attention makes a huge difference and gives me more confidence using the system.

Cons

The scheduler tab hasn't worked as well for me. I also think it would make more sense if it were tied directly to the "assign to" field on the work order instead of being based around assignments.

Pros

What really impresses me about this tool is that they don't just hand over the product and leave me to figure it out. Ongoing training opportunities help me and my team keep learning and when I call, someone actually answers the phone. I've almost never been transferred more than once before getting the right person and a real solution.

Cons

I do wish they offered local training that I could attend nearby. I also find it inconvenient that my staff has to travel out for that training.

Pros

The thing that really impressed me about this tool is how outstanding the customer service has been. The team has always been flexible and willing to adjust to every need we've had. I honestly never felt like I would hear, "sorry, we can't do that," which says a lot about how accommodating they are. I've also been very impressed with the asset management features and the way the work order process is structured, because both have worked really well for us.

Cons

The calendar for scheduling tasks and projects could still be improved. I also feel it would be much better if I had more freedom to schedule items not directly connected to an asset or work order.