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eMaint CMMS Reviews
71 Review(s)
softwareOverall Rating
4.3
71 Review(s)
Rating Distribution
5
(34)
4
(28)
3
(6)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.3
71 Review(s)
Rating Distribution
5
(34)
4
(28)
3
(6)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Two Years of eMaint x4 Experience, Now Transitioning to x5
Two Years of eMaint x4 Experience, Now Transitioning to x5
Pros
The work order management features of eMaint x4 and x5 are exceptional. However, integrating condition monitoring into x4 was challenging, and we're yet to determine if x5 will address this. The marketing team assures us that x5 will perform well in this regard.
Cons
The support team at x4 didn't provide much assistance when explaining how to integrate handheld and fixed vibration measuring tools into our condition monitoring workflow. We haven't reached that stage yet with the x5 rollout.
Ease of use
6
Value for money
2
Customer Support
10
Functionality
8
David
Aviation & Aerospace, 500+ employees
More than a year
February 2024
Work order maintenance
Work order maintenance
Pros
The Emaint system is easy to navigate, and the support and training provided are exceptional. We plan to explore additional features within the system soon.
Cons
I haven't come across anything that I dislike about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathi
Mental Health Care, 500+ employees
More than a year
February 2024
Excellent and Flexible CMMS system.
Excellent and Flexible CMMS system.
Pros
The system excels in reporting, work order management, and asset management. The customer service is unparalleled.
Cons
Setting up reports can be unintuitive and somewhat complex. I wish their dashboarding feature was more robust.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Brendan
Wholesale, 51-100 employees
More than a year
February 2024
EMaint CMMS is really good
EMaint CMMS is really good
Pros
I'm really thankful for the system's versatility in accommodating multiple needs.
Cons
The report writer is basic and lacks functionality. The mobile app could use some improvements.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Anonymous
Not Specified, 1-10 employees
More than a year
February 2024
eMaint is Fairly Easy To Use
eMaint is Fairly Easy To Use
Pros
Scheduling routine preventive maintenance is not a hassle, and completing maintenance work orders is also easy.
Cons
It's not possible to customize pictures for each maintenance item individually, only for the overall asset.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christopher
Utilities, 11-50 employees
More than a year
February 2024
eMaint is the way to go
eMaint is the way to go
Pros
The customizable reports are fantastic. They are easy to configure, allowing for manual or automated generation without the need for external programs. Moreover, there are multiple ways to set them up. It's convenient to save a report and schedule it to run every week after drilling down on specific data.
Cons
Your account representative can log into your account and help you resolve issues. The most common way to address problems with eMaint is through their website's chat feature. Typing everything out and sending screenshots can be a bit cumbersome. However, the tech support is well-trained and usually resolves issues or provides training during the initial contact.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Consumer Goods, 51-100 employees
More than a year
February 2024
Emaint Review
Emaint Review
Pros
The system's flexibility allows us to set it up according to our preferences right from the start.
Cons
I've never had the chance to meet anyone from Emaint in person. I've spoken to many of them over the phone, but one-on-one interactions have never happened. I believe that my current system would be even better if someone could observe how we use it. Having someone who knows the system better than I do might find faster and more efficient ways of doing things.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Transportation/Trucking/Railroad, 51-100 employees
More than a year
February 2024
Quality and reliable maintenance software.
Quality and reliable maintenance software.
Pros
The work order generator and machine maintenance history generator are my favorite features.
Cons
Sometimes, the available options confuse me when trying to input data and solve problems.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Shawn
Printing, 101-500 employees
More than a year
February 2024
Perfect for Asset Management
Perfect for Asset Management
Pros
I love that all the essential features and functionalities come included without any additional charges. Running reports and accessing various features doesn't require extra fees.
Cons
I wish there was a dedicated mobile app instead of just a mobile function.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chad
Oil & Energy, 101-500 employees
More than a year
January 2024
Making the Change
Making the Change
Pros
Having an overview of pending work and timelines for each job is valuable.
Cons
The mobile user interface isn't the most user-friendly. I think the menus should be easier to navigate, and it would be great if you could access the menu from any page without having to go back or return to the home screen.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Kathryn
Logistics and Supply Chain, 51-100 employees
More than a year
January 2024
My Overview
My Overview
Pros
The traceability of asset work orders is impressive. As we continue to grow and add more assets, we plan to incorporate barcoding as well.
Cons
It's frustrating that I can't always get the same representative when I need help.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
TABATHA
Mechanical or Industrial Engineering, 500+ employees
More than a year
January 2024
Emaint good and bad
Emaint good and bad
Pros
I'm truly grateful for the option to convey my operational requirements to the Emaint team, who consistently go the extra mile to accommodate them. The assistance provided by their staff is truly exceptional.
Cons
The system doesn't fulfill all my requirements. Despite making basic requests, there are limitations to what it can do.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
RICK
Machinery, 101-500 employees
More than a year
January 2024
inventory tracking system
inventory tracking system
Pros
The help desk assistant was very helpful in explaining the necessary steps to obtain the desired results from the program.
Cons
The system doesn't transfer historical data, requiring me to select a default vendor.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
SAM
Business Supplies and Equipment, 51-100 employees
More than a year
January 2024
eMaint CMMS Review
eMaint CMMS Review
Pros
This system is highly versatile and customizable, greatly assisting us in managing our preventive maintenance schedules. The tech support is outstanding.
Cons
Setting up reports can be challenging. It's necessary to go through an advanced class, or else I frequently need to contact tech support. Adding new users to the system has been difficult for us over the past year.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
WESLEY
Chemicals, 51-100 employees
More than a year
January 2024
End of use review
End of use review
Pros
The system excels in work order management, asset management, and QR code utilization.
Cons
The PM scheduling lacks flexibility to accommodate variations in the production schedule.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Brian
Renewables & Environment, 11-50 employees
More than a year
January 2024
Wally's review
Wally's review
Pros
The system's ability to be customized frequently and mostly on our own is a significant advantage.
Cons
I can't change certain user settings on my own, which is frustrating.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Walter
Facilities Services, 500+ employees
More than a year
January 2024
eMaint... meh.
eMaint... meh.
Pros
While it may not be the most user-friendly, having this system is far better than having no system at all.
Cons
The system feels clunky and highly technical. Setting it up or making modifications has a steep learning curve and isn't particularly user-friendly.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Joseph
Medical Practice, 500+ employees
More than a year
January 2024
Maintenance software
Maintenance software
Pros
The implementation process was made easier with the help of a supportive team that assisted us in migrating data from our previous outdated software.
Cons
Since I was involved in the implementation and don't use the system daily, I sometimes struggle to find the information I need.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Becky
Packaging and Containers, 51-100 employees
More than a year
August 2023
Impressive software for Asset tracking
Impressive software for Asset tracking
Pros
The system is user-friendly, with an intuitive interface that provides easy accessibility.
Cons
Occasionally, there are delays in loading due to technical issues.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Nisarg
Construction, 101-500 employees
Less than a year
August 2023
Maintenance Planner
Maintenance Planner
Pros
It's a easy to use, and the support is excellent. Additionally, the ability to attach pictures to assets is a valuable feature.
Cons
The technicians' screen differs from what the admin sees, causing confusion at times.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Scott
Automotive, 101-500 employees
More than a year
August 2023
Outstanding Process, Customer Friendly, Magnificent Support
Outstanding Process, Customer Friendly, Magnificent Support
Pros
This program offers complete control to the user. I can create my templates, adding or removing fields as needed. Even fields not pre-built in the CMMS can be added. Data can be automatically transferred between templates, simplifying and expediting administrative tasks for technicians. I can generate reports on any topic at any time, keeping management informed without requiring them to log into eMAINT. Making mass changes is simple, such as reassigning 100 work orders to a different technician in less than two minutes. Using Work Order Management, I can set parameters for automated actions, reducing the need for constant monitoring. With field-specific parameters, I can minimize human error. The one-on-one support team is exceptional, always providing immediate and professional assistance. In my 16 years of using eMAINT, there have been fewer than 12 instances where an issue remained unresolved before hanging up the phone. The support team consistently goes above and beyond.
Cons
The process of stacking preventive maintenance schedules is time-consuming. Additionally, the mobile app isn't included in the basic program cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Education Management, 101-500 employees
More than a year
August 2023
Working with eMaint as a Preventative Maintenance Supervisor
Working with eMaint as a Preventative Maintenance Supervisor
Pros
It's fantastic to have a single maintenance management software that covers Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.
Cons
The mobile app for my technicians is a drawback. The search options are limited, and scrolling through work orders can be tiresome. If there were multiple columns available, it would reduce the amount of scrolling required. This is a common annoyance among my 14 techs. Many of them end up printing their work orders to avoid unnecessary scrolling through irrelevant rows. We had hoped to reduce paper usage with this new system. Having at least three columns would allow my techs to view the entire work order in one glance with minimal scrolling.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Joe
Automotive, 500+ employees
Less than a year
August 2023
Good product. Poor customer support
Good product. Poor customer support
Pros
It takes some time to become proficient in using the system. Creating charts can be a bit challenging and not very intuitive.
Cons
The local customer support is the worst I've ever experienced.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Stephen
Glass Ceramics & Concrete, 101-500 employees
More than a year
August 2023
Waste of Money
Waste of Money
Pros
Unfortunately, I didn't find anything positive about this product. From the initial sales process, which lacked clarity, to the eventual cancellation, the overall experience was disappointing.
Cons
Everything, including detailed client training of the system, required additional charges.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
David
Facilities Services, 11-50 employees
More than a year
August 2023
Easy to use.
Easy to use.
Pros
The thing I value the most about E-maint is its simplicity and smooth usability.
Cons
Navigating the maintenance software can be a bit challenging for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Matt
Farming, 101-500 employees
More than a year
August 2023
Better than Average
Better than Average
Pros
The integration process was not complex, and the software itself is fairly easy to operate.
Cons
The solution ended up costing us slightly more than we anticipated.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Rick
Mechanical or Industrial Engineering, 101-500 employees
More than a year
August 2023
Pwsac
Pwsac
Pros
The ease of use, extensive functionality, and wide range of features make it a versatile product.
Cons
It's inconvenient that I can't add users without relying on tech support due to the time difference.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jimmie
Farming, 101-500 employees
More than a year
August 2023
Look for a different option.
Look for a different option.
Pros
The demonstration was impressive, showcasing the system in a captivating manner.
Cons
The implementation program feels more like a Q&A session than an actual implementation program. Support doesn't always offer the assistance I need. The sales team tends to make promises without comprehensive knowledge of the system.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Santiago
Hospitality, 101-500 employees
Less than a year
July 2023
The best CMMS system I've used
The best CMMS system I've used
Pros
It's incredibly user-friendly, allowing me to design customized work orders that perfectly suit our business needs.
Cons
The charts in x4 lack robustness, and I'm considering upgrading to x5 to address this issue. Overall, I have no complaints about eMaint.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Rick
Mechanical or Industrial Engineering, 51-100 employees
More than a year
March 2023
N/a
N/a
Pros
The software offers great flexibility for customization.
Cons
Every time there's an update, it seems to introduce new issues into the system. Contacting support is becoming more challenging with the release of X5.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Curt
Sporting Goods, 101-500 employees
More than a year
March 2023
Just starting
Just starting
Pros
Instead of asking what I like, the question should be, "What DON'T I like?" The easy access to reporting, prompt online support, and the mobile CMMS have exceeded my expectations. Gone are the days of relying on notebooks and struggling to recall past tasks.
Cons
The communication between Fluke Mobile and eMaint hasn't been seamless, which raises concerns about the online connectivity options provided by Fluke.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Paul
Food Production, 500+ employees
More than a year
March 2023
A work in progress.
A work in progress.
Pros
One of the standout features is the ability to step into others' shoes and rectify their mistakes.
Cons
I have no complaints. Our organization is evolving, and eMaint will play a crucial role in our journey towards achieving 'World Class' status.
Ease of use
6
Value for money
3
Customer Support
10
Functionality
8
Donald
Building Materials, 101-500 employees
More than a year
March 2023
eMaint at HDK
eMaint at HDK
Pros
The ease of use and comprehensive functionality empower me to effectively manage maintenance operations.
Cons
Customizing the software and entering data can be time-consuming and labor-intensive.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
March 2023
EMaint
EMaint
Pros
I'm grateful for the ongoing enhancements that improve its effectiveness across various facilities.
Cons
The app development hasn't met my expectations.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
James
Airlines/Aviation, 500+ employees
More than a year
March 2023
2yr review X4
2yr review X4
Pros
The software makes it effortless to schedule preventive maintenance, create work orders, generate reports, import/export data, implement mass changes, and utilize interactive planning features.
Cons
I wish there was an option to select multiple contacts at once for work order assignments. Integrating from EAM was a time-consuming process. Occasionally, there are server issues.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kimberly
Automotive, 101-500 employees
More than a year
March 2023
How great it is
How great it is
Pros
It's user-friendly, simplifying the tracking of people, products, and generating reports.
Cons
Not all aspects of the software are available for mobile use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
March 2023
Best CMMS Software Solutions!
Best CMMS Software Solutions!
Pros
eMaint is exceptionally user-friendly and provides outstanding support. Its pre-built features cover a wide range of maintenance aspects, including work tracking, maintenance schedules, asset and inventory management, and much more.
Cons
While the software offers many tools for integration, I believe there is room for improvement in the tool integration feature, allowing seamless integration with any tool.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jhanvi
Information Technology and Services, 500+ employees
Less than 6 months
March 2023
Maintenance Database With Potential
Maintenance Database With Potential
Pros
The online platform is useful for administrators, but the mobile app proves invaluable for field workers.
Cons
The training sessions were challenging to follow, and obtaining one-on-one help was difficult. The onboarding process seemed unavailable after the sale, resulting in paying for unused parts of the system.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Anita
Non-Profit Organization Management, 51-100 employees
More than a year
November 2022
Review on eMaint CMMS
Review on eMaint CMMS
Pros
This software offers a unique service in terms of inventory control and order tracking. I've actively used it for around six months, and my satisfaction level is extremely high.
Cons
The integrations should be more efficient and faster.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mansur
Business Supplies and Equipment, 1-10 employees
Less than 6 months
November 2022
Job Tracker
Job Tracker
Pros
It's an excellent system for maintaining control over equipment inventory. Additionally, it's helpful for monitoring operational machines and identifying those in need of repair.
Cons
Compared to other available programs, this software is relatively expensive, and in my opinion, other programs perform slightly better.
Ease of use
8
Value for money
4
Customer Support
8
Functionality
6
ruben
Plastics, 11-50 employees
More than a year
September 2022
Great software with useful features
Great software with useful features
Pros
I'm grateful that eMaint CMMS smoothly integrates with our other business procedures, allowing for streamlined order monitoring and effective inventory management.
Cons
I found the software a bit challenging to learn and navigate initially.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anthony
Building Materials, 51-100 employees
April 2022
Excellent value for money
Excellent value for money
Pros
eMaint is highly customizable and remarkably user-friendly, making it an ideal choice for smaller companies that may not afford Maximo or SAP.
Cons
Currently, I have no issues as all the functions are available and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Oil & Energy, 51-100 employees
Less than 6 months
February 2022
CMMS Review
CMMS Review
Pros
It's quick and easy to generate work orders and perform daily maintenance tasks.
Cons
The integration and setup process seems more cumbersome than necessary. Linking up with Excel to generate comprehensive spreadsheets requires more steps than expected. It has taken considerable trial and error on my part to format the information in a readable manner.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Chris
Food & Beverages, 500+ employees
More than a year
February 2022
Maintenance
Maintenance
Pros
This software consolidates all asset records and inventory management into one user-friendly platform.
Cons
Establishing relationships between different fields requires a significant time investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alvin
Glass Ceramics & Concrete, 51-100 employees
More than a year
February 2022
X3 to X4
X3 to X4
Pros
The ability to create kits and effectively manage inventory, as well as scheduling daily or weekly preventive maintenance tasks, is highly beneficial.
Cons
No issues. Having used the software in the past, I'm already familiar with its functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kerry
Food Production, 51-100 employees
More than a year
February 2022
Calspan eMaint Review
Calspan eMaint Review
Pros
The layout is simple and easy to navigate, and setting up and utilizing preventive maintenance tasks is relatively simple.
Cons
Some items are quite difficult to locate, and resolving problems can be a challenge.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
John
Aviation & Aerospace, 500+ employees
More than a year
February 2022
EMAint Review
EMAint Review
Pros
Creating and processing work orders is easy, providing accessibility not only for managers but also for technicians.
Cons
So far, I haven't encountered anything that I dislike, except for the difficulty in generating detailed reports for daily/weekly/monthly PMs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Food Production, 500+ employees
Less than a year
February 2022
eMaint CMMS Review
eMaint CMMS Review
Pros
Auto-generated work orders prove invaluable in maintaining our PM and sanitation scheduling, ensuring that no infrequent PM tasks are overlooked.
Cons
Since I missed out on the initial setup, I lack the background knowledge to revise existing parameters. I'm eager to invest more time in eMaint University to enhance my understanding and capabilities in eMaint.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Leslie
Food Production, 11-50 employees
More than a year
February 2022
The Community College View.
The Community College View.
Pros
Having all the necessary information at your fingertips for repairs and equipment servicing is an invaluable capability of this software.
Cons
It's not a software problem, but getting employees to adapt to new technology can be a challenge.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jonathan
Facilities Services, 500+ employees
More than a year
February 2022
Maintenance PM and Reporting
Maintenance PM and Reporting
Pros
Being able to monitor assets, assigning preventive maintenance tasks to ensure completion, and generating progress reports for both preventive maintenance and corrective work orders are essential functionalities.
Cons
When developing it, understanding the language used was very important so that I could ask questions and establish a solid foundation without the need for constant revisions.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rob
Machinery, 51-100 employees
More than a year
February 2022
Filters
Sort by:
Two Years of eMaint x4 Experience, Now Transitioning to x5
Two Years of eMaint x4 Experience, Now Transitioning to x5
Pros
The work order management features of eMaint x4 and x5 are exceptional. However, integrating condition monitoring into x4 was challenging, and we're yet to determine if x5 will address this. The marketing team assures us that x5 will perform well in this regard.
Cons
The support team at x4 didn't provide much assistance when explaining how to integrate handheld and fixed vibration measuring tools into our condition monitoring workflow. We haven't reached that stage yet with the x5 rollout.
Ease of use
6
Value for money
2
Customer Support
10
Functionality
8
David
Aviation & Aerospace, 500+ employees
More than a year
February 2024
Work order maintenance
Work order maintenance
Pros
The Emaint system is easy to navigate, and the support and training provided are exceptional. We plan to explore additional features within the system soon.
Cons
I haven't come across anything that I dislike about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathi
Mental Health Care, 500+ employees
More than a year
February 2024
Excellent and Flexible CMMS system.
Excellent and Flexible CMMS system.
Pros
The system excels in reporting, work order management, and asset management. The customer service is unparalleled.
Cons
Setting up reports can be unintuitive and somewhat complex. I wish their dashboarding feature was more robust.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Brendan
Wholesale, 51-100 employees
More than a year
February 2024
EMaint CMMS is really good
EMaint CMMS is really good
Pros
I'm really thankful for the system's versatility in accommodating multiple needs.
Cons
The report writer is basic and lacks functionality. The mobile app could use some improvements.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Anonymous
Not Specified, 1-10 employees
More than a year
February 2024
eMaint is Fairly Easy To Use
eMaint is Fairly Easy To Use
Pros
Scheduling routine preventive maintenance is not a hassle, and completing maintenance work orders is also easy.
Cons
It's not possible to customize pictures for each maintenance item individually, only for the overall asset.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christopher
Utilities, 11-50 employees
More than a year
February 2024
eMaint is the way to go
eMaint is the way to go
Pros
The customizable reports are fantastic. They are easy to configure, allowing for manual or automated generation without the need for external programs. Moreover, there are multiple ways to set them up. It's convenient to save a report and schedule it to run every week after drilling down on specific data.
Cons
Your account representative can log into your account and help you resolve issues. The most common way to address problems with eMaint is through their website's chat feature. Typing everything out and sending screenshots can be a bit cumbersome. However, the tech support is well-trained and usually resolves issues or provides training during the initial contact.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Consumer Goods, 51-100 employees
More than a year
February 2024
Emaint Review
Emaint Review
Pros
The system's flexibility allows us to set it up according to our preferences right from the start.
Cons
I've never had the chance to meet anyone from Emaint in person. I've spoken to many of them over the phone, but one-on-one interactions have never happened. I believe that my current system would be even better if someone could observe how we use it. Having someone who knows the system better than I do might find faster and more efficient ways of doing things.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Transportation/Trucking/Railroad, 51-100 employees
More than a year
February 2024
Quality and reliable maintenance software.
Quality and reliable maintenance software.
Pros
The work order generator and machine maintenance history generator are my favorite features.
Cons
Sometimes, the available options confuse me when trying to input data and solve problems.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Shawn
Printing, 101-500 employees
More than a year
February 2024
Perfect for Asset Management
Perfect for Asset Management
Pros
I love that all the essential features and functionalities come included without any additional charges. Running reports and accessing various features doesn't require extra fees.
Cons
I wish there was a dedicated mobile app instead of just a mobile function.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chad
Oil & Energy, 101-500 employees
More than a year
January 2024
Making the Change
Making the Change
Pros
Having an overview of pending work and timelines for each job is valuable.
Cons
The mobile user interface isn't the most user-friendly. I think the menus should be easier to navigate, and it would be great if you could access the menu from any page without having to go back or return to the home screen.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Kathryn
Logistics and Supply Chain, 51-100 employees
More than a year
January 2024
My Overview
My Overview
Pros
The traceability of asset work orders is impressive. As we continue to grow and add more assets, we plan to incorporate barcoding as well.
Cons
It's frustrating that I can't always get the same representative when I need help.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
TABATHA
Mechanical or Industrial Engineering, 500+ employees
More than a year
January 2024
Emaint good and bad
Emaint good and bad
Pros
I'm truly grateful for the option to convey my operational requirements to the Emaint team, who consistently go the extra mile to accommodate them. The assistance provided by their staff is truly exceptional.
Cons
The system doesn't fulfill all my requirements. Despite making basic requests, there are limitations to what it can do.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
RICK
Machinery, 101-500 employees
More than a year
January 2024
inventory tracking system
inventory tracking system
Pros
The help desk assistant was very helpful in explaining the necessary steps to obtain the desired results from the program.
Cons
The system doesn't transfer historical data, requiring me to select a default vendor.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
SAM
Business Supplies and Equipment, 51-100 employees
More than a year
January 2024
eMaint CMMS Review
eMaint CMMS Review
Pros
This system is highly versatile and customizable, greatly assisting us in managing our preventive maintenance schedules. The tech support is outstanding.
Cons
Setting up reports can be challenging. It's necessary to go through an advanced class, or else I frequently need to contact tech support. Adding new users to the system has been difficult for us over the past year.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
WESLEY
Chemicals, 51-100 employees
More than a year
January 2024
End of use review
End of use review
Pros
The system excels in work order management, asset management, and QR code utilization.
Cons
The PM scheduling lacks flexibility to accommodate variations in the production schedule.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Brian
Renewables & Environment, 11-50 employees
More than a year
January 2024
Wally's review
Wally's review
Pros
The system's ability to be customized frequently and mostly on our own is a significant advantage.
Cons
I can't change certain user settings on my own, which is frustrating.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Walter
Facilities Services, 500+ employees
More than a year
January 2024
eMaint... meh.
eMaint... meh.
Pros
While it may not be the most user-friendly, having this system is far better than having no system at all.
Cons
The system feels clunky and highly technical. Setting it up or making modifications has a steep learning curve and isn't particularly user-friendly.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Joseph
Medical Practice, 500+ employees
More than a year
January 2024
Maintenance software
Maintenance software
Pros
The implementation process was made easier with the help of a supportive team that assisted us in migrating data from our previous outdated software.
Cons
Since I was involved in the implementation and don't use the system daily, I sometimes struggle to find the information I need.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Becky
Packaging and Containers, 51-100 employees
More than a year
August 2023
Impressive software for Asset tracking
Impressive software for Asset tracking
Pros
The system is user-friendly, with an intuitive interface that provides easy accessibility.
Cons
Occasionally, there are delays in loading due to technical issues.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Nisarg
Construction, 101-500 employees
Less than a year
August 2023
Maintenance Planner
Maintenance Planner
Pros
It's a easy to use, and the support is excellent. Additionally, the ability to attach pictures to assets is a valuable feature.
Cons
The technicians' screen differs from what the admin sees, causing confusion at times.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Scott
Automotive, 101-500 employees
More than a year
August 2023
Outstanding Process, Customer Friendly, Magnificent Support
Outstanding Process, Customer Friendly, Magnificent Support
Pros
This program offers complete control to the user. I can create my templates, adding or removing fields as needed. Even fields not pre-built in the CMMS can be added. Data can be automatically transferred between templates, simplifying and expediting administrative tasks for technicians. I can generate reports on any topic at any time, keeping management informed without requiring them to log into eMAINT. Making mass changes is simple, such as reassigning 100 work orders to a different technician in less than two minutes. Using Work Order Management, I can set parameters for automated actions, reducing the need for constant monitoring. With field-specific parameters, I can minimize human error. The one-on-one support team is exceptional, always providing immediate and professional assistance. In my 16 years of using eMAINT, there have been fewer than 12 instances where an issue remained unresolved before hanging up the phone. The support team consistently goes above and beyond.
Cons
The process of stacking preventive maintenance schedules is time-consuming. Additionally, the mobile app isn't included in the basic program cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Education Management, 101-500 employees
More than a year
August 2023
Working with eMaint as a Preventative Maintenance Supervisor
Working with eMaint as a Preventative Maintenance Supervisor
Pros
It's fantastic to have a single maintenance management software that covers Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.
Cons
The mobile app for my technicians is a drawback. The search options are limited, and scrolling through work orders can be tiresome. If there were multiple columns available, it would reduce the amount of scrolling required. This is a common annoyance among my 14 techs. Many of them end up printing their work orders to avoid unnecessary scrolling through irrelevant rows. We had hoped to reduce paper usage with this new system. Having at least three columns would allow my techs to view the entire work order in one glance with minimal scrolling.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Joe
Automotive, 500+ employees
Less than a year
August 2023
Good product. Poor customer support
Good product. Poor customer support
Pros
It takes some time to become proficient in using the system. Creating charts can be a bit challenging and not very intuitive.
Cons
The local customer support is the worst I've ever experienced.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Stephen
Glass Ceramics & Concrete, 101-500 employees
More than a year
August 2023
Waste of Money
Waste of Money
Pros
Unfortunately, I didn't find anything positive about this product. From the initial sales process, which lacked clarity, to the eventual cancellation, the overall experience was disappointing.
Cons
Everything, including detailed client training of the system, required additional charges.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
David
Facilities Services, 11-50 employees
More than a year
August 2023
Easy to use.
Easy to use.
Pros
The thing I value the most about E-maint is its simplicity and smooth usability.
Cons
Navigating the maintenance software can be a bit challenging for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Matt
Farming, 101-500 employees
More than a year
August 2023
Better than Average
Better than Average
Pros
The integration process was not complex, and the software itself is fairly easy to operate.
Cons
The solution ended up costing us slightly more than we anticipated.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Rick
Mechanical or Industrial Engineering, 101-500 employees
More than a year
August 2023
Pwsac
Pwsac
Pros
The ease of use, extensive functionality, and wide range of features make it a versatile product.
Cons
It's inconvenient that I can't add users without relying on tech support due to the time difference.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jimmie
Farming, 101-500 employees
More than a year
August 2023
Look for a different option.
Look for a different option.
Pros
The demonstration was impressive, showcasing the system in a captivating manner.
Cons
The implementation program feels more like a Q&A session than an actual implementation program. Support doesn't always offer the assistance I need. The sales team tends to make promises without comprehensive knowledge of the system.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Santiago
Hospitality, 101-500 employees
Less than a year
July 2023
The best CMMS system I've used
The best CMMS system I've used
Pros
It's incredibly user-friendly, allowing me to design customized work orders that perfectly suit our business needs.
Cons
The charts in x4 lack robustness, and I'm considering upgrading to x5 to address this issue. Overall, I have no complaints about eMaint.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Rick
Mechanical or Industrial Engineering, 51-100 employees
More than a year
March 2023
N/a
N/a
Pros
The software offers great flexibility for customization.
Cons
Every time there's an update, it seems to introduce new issues into the system. Contacting support is becoming more challenging with the release of X5.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Curt
Sporting Goods, 101-500 employees
More than a year
March 2023
Just starting
Just starting
Pros
Instead of asking what I like, the question should be, "What DON'T I like?" The easy access to reporting, prompt online support, and the mobile CMMS have exceeded my expectations. Gone are the days of relying on notebooks and struggling to recall past tasks.
Cons
The communication between Fluke Mobile and eMaint hasn't been seamless, which raises concerns about the online connectivity options provided by Fluke.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Paul
Food Production, 500+ employees
More than a year
March 2023
A work in progress.
A work in progress.
Pros
One of the standout features is the ability to step into others' shoes and rectify their mistakes.
Cons
I have no complaints. Our organization is evolving, and eMaint will play a crucial role in our journey towards achieving 'World Class' status.
Ease of use
6
Value for money
3
Customer Support
10
Functionality
8
Donald
Building Materials, 101-500 employees
More than a year
March 2023
eMaint at HDK
eMaint at HDK
Pros
The ease of use and comprehensive functionality empower me to effectively manage maintenance operations.
Cons
Customizing the software and entering data can be time-consuming and labor-intensive.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
March 2023
EMaint
EMaint
Pros
I'm grateful for the ongoing enhancements that improve its effectiveness across various facilities.
Cons
The app development hasn't met my expectations.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
James
Airlines/Aviation, 500+ employees
More than a year
March 2023
2yr review X4
2yr review X4
Pros
The software makes it effortless to schedule preventive maintenance, create work orders, generate reports, import/export data, implement mass changes, and utilize interactive planning features.
Cons
I wish there was an option to select multiple contacts at once for work order assignments. Integrating from EAM was a time-consuming process. Occasionally, there are server issues.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kimberly
Automotive, 101-500 employees
More than a year
March 2023
How great it is
How great it is
Pros
It's user-friendly, simplifying the tracking of people, products, and generating reports.
Cons
Not all aspects of the software are available for mobile use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
March 2023
Best CMMS Software Solutions!
Best CMMS Software Solutions!
Pros
eMaint is exceptionally user-friendly and provides outstanding support. Its pre-built features cover a wide range of maintenance aspects, including work tracking, maintenance schedules, asset and inventory management, and much more.
Cons
While the software offers many tools for integration, I believe there is room for improvement in the tool integration feature, allowing seamless integration with any tool.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jhanvi
Information Technology and Services, 500+ employees
Less than 6 months
March 2023
Maintenance Database With Potential
Maintenance Database With Potential
Pros
The online platform is useful for administrators, but the mobile app proves invaluable for field workers.
Cons
The training sessions were challenging to follow, and obtaining one-on-one help was difficult. The onboarding process seemed unavailable after the sale, resulting in paying for unused parts of the system.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Anita
Non-Profit Organization Management, 51-100 employees
More than a year
November 2022
Review on eMaint CMMS
Review on eMaint CMMS
Pros
This software offers a unique service in terms of inventory control and order tracking. I've actively used it for around six months, and my satisfaction level is extremely high.
Cons
The integrations should be more efficient and faster.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mansur
Business Supplies and Equipment, 1-10 employees
Less than 6 months
November 2022
Job Tracker
Job Tracker
Pros
It's an excellent system for maintaining control over equipment inventory. Additionally, it's helpful for monitoring operational machines and identifying those in need of repair.
Cons
Compared to other available programs, this software is relatively expensive, and in my opinion, other programs perform slightly better.
Ease of use
8
Value for money
4
Customer Support
8
Functionality
6
ruben
Plastics, 11-50 employees
More than a year
September 2022
Great software with useful features
Great software with useful features
Pros
I'm grateful that eMaint CMMS smoothly integrates with our other business procedures, allowing for streamlined order monitoring and effective inventory management.
Cons
I found the software a bit challenging to learn and navigate initially.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anthony
Building Materials, 51-100 employees
April 2022
Excellent value for money
Excellent value for money
Pros
eMaint is highly customizable and remarkably user-friendly, making it an ideal choice for smaller companies that may not afford Maximo or SAP.
Cons
Currently, I have no issues as all the functions are available and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Oil & Energy, 51-100 employees
Less than 6 months
February 2022
CMMS Review
CMMS Review
Pros
It's quick and easy to generate work orders and perform daily maintenance tasks.
Cons
The integration and setup process seems more cumbersome than necessary. Linking up with Excel to generate comprehensive spreadsheets requires more steps than expected. It has taken considerable trial and error on my part to format the information in a readable manner.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Chris
Food & Beverages, 500+ employees
More than a year
February 2022
Maintenance
Maintenance
Pros
This software consolidates all asset records and inventory management into one user-friendly platform.
Cons
Establishing relationships between different fields requires a significant time investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alvin
Glass Ceramics & Concrete, 51-100 employees
More than a year
February 2022
X3 to X4
X3 to X4
Pros
The ability to create kits and effectively manage inventory, as well as scheduling daily or weekly preventive maintenance tasks, is highly beneficial.
Cons
No issues. Having used the software in the past, I'm already familiar with its functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kerry
Food Production, 51-100 employees
More than a year
February 2022
Calspan eMaint Review
Calspan eMaint Review
Pros
The layout is simple and easy to navigate, and setting up and utilizing preventive maintenance tasks is relatively simple.
Cons
Some items are quite difficult to locate, and resolving problems can be a challenge.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
John
Aviation & Aerospace, 500+ employees
More than a year
February 2022
EMAint Review
EMAint Review
Pros
Creating and processing work orders is easy, providing accessibility not only for managers but also for technicians.
Cons
So far, I haven't encountered anything that I dislike, except for the difficulty in generating detailed reports for daily/weekly/monthly PMs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Food Production, 500+ employees
Less than a year
February 2022
eMaint CMMS Review
eMaint CMMS Review
Pros
Auto-generated work orders prove invaluable in maintaining our PM and sanitation scheduling, ensuring that no infrequent PM tasks are overlooked.
Cons
Since I missed out on the initial setup, I lack the background knowledge to revise existing parameters. I'm eager to invest more time in eMaint University to enhance my understanding and capabilities in eMaint.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Leslie
Food Production, 11-50 employees
More than a year
February 2022
The Community College View.
The Community College View.
Pros
Having all the necessary information at your fingertips for repairs and equipment servicing is an invaluable capability of this software.
Cons
It's not a software problem, but getting employees to adapt to new technology can be a challenge.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jonathan
Facilities Services, 500+ employees
More than a year
February 2022
Maintenance PM and Reporting
Maintenance PM and Reporting
Pros
Being able to monitor assets, assigning preventive maintenance tasks to ensure completion, and generating progress reports for both preventive maintenance and corrective work orders are essential functionalities.
Cons
When developing it, understanding the language used was very important so that I could ask questions and establish a solid foundation without the need for constant revisions.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rob
Machinery, 51-100 employees
More than a year
February 2022