Eptura Asset Reviews

“User-friendly, but still needs some work

Pros

I find it pretty easy to use. I'd rate it around 3.5 stars.

Cons

The Lightning version of the app is not as user-friendly as people say. It still feels to me like a beta version, and it is been this way for years.

“Works the best for us!

Pros

It has served us the best for accurately tracking assets, work orders and portal request communication.

Cons

It is not con, but yes, we have not used inventory tracking yet since we have not needed it.

“Not happy with it

Pros

Well it is nice that we can easily see different teams within a space.

Cons

Dealing with double bookings, manual processes and unreliable site data is a hassle. The Insights module is also unclear to us and it is not even clear who owns the deactivated profiles.

“good support when needed

Pros

I find the interface very easy to use and anytime I hit a snag the support crew really know what they're doing and quickly help me get everything fixed.

Cons

When I access a request the system flags that there's an open work order but it never shows the actual work order number, which I would find very useful to have displayed right on that screen so I don't have to dig around elsewhere.

“Really enjoyed using it

Pros

Eptura Asset is simple and easy to use software. Our clients like it.

Cons

I noticed that it is missing some key tracking options, like keeping records of people's certifications.

“Does a lot, but misses the basics

Pros

Not only is it easy to set up but also it looks great on screen.

Cons

It has a lot of problems. No lot numbers, no multiple locations, no scanner, no traceability. Whenever we ask support about it, the answer is always the same, that we do not have that capability.

“terrible support

Pros

I genuinely liked having every one of our locations visible on the main dashboard, with each location showing its current work order totals.

Cons

Customer support was virtually non-existent , every time we contacted them with questions, there was no response or any follow-up from their side.

“5 out of 5

Pros

It really helped streamline our asset management and reduce downtime across all sites. The whole company can track asset performance, utilization and work orders in one place. Site managers use it to track costs, plan budgets and find ways to save money. Also it helps us meet sustainability goals by letting us pull reports and make data backed decisions.

Cons

Some training was needed to get our team up to speed, but the more effort you put in, the more benefits you will get out of it.

“Top asset management software

Pros

We love having everything in one place. No need left to switch between platforms. We use it for asset management, inventory tracking, vendor management and work requests. In short it cuts down on admin work.

Cons

There is a bit of a learning curve, but once we get used to it, it really helps our company.

“Powerful but can be slow

Pros

I rely on the IT and maintenance scheduling to keep our resources well organized and they've never let me down. It grows with us smoothly and I haven't noticed any performance issues as we scale. I also value the coding capabilities because they allow me to build custom scripts for complex project needs and mobile access means I can handle everything remotely with no issue.

Cons

Every so often I run into slowdowns when the system processes big coding scripts and that can be really annoying while I'm monitoring projects live. Although the overall interface is fairly user-friendly, some of the more advanced tools don't feel very interactive to me especially when I'm dealing with code. Integrating third-party tools can also be troublesome , I often have to perform extra configuration and deal with compatibility issues that crop up from time to time.

“Professional service at its best

Pros

I love the mobile app as it makes tasks even easier.

Cons

Everything about it is good.

“Works well but hard to learn

Pros

Although the inventory module still has some glitches, I am impressed by how well the overall system functions. It continues to provide reliable, practical features that make my day-to-day work easier to manage.

Cons

using it can be pretty frustrating because the customer support team provides very little guidance when I reach out for help trying to figure things out.

“I did not like it!

Pros

Overall, it is good. However I feel like some features could be improved and made more user-friendly.

Cons

I am not a fan of Lightning. The work order module looks messy and unorganized. The purchase order module is fine but not being able to add an asset directly from a PO means extra work. Cycle counts are not great and I hate that I can't print a simple PDF list of items. Plus the invoice module needs serious improvements as it feels like you need an Eptura for Dummies book to figure it out. Reports are tough to create and the mobile version is missing key features. Overall, it still needs a lot of work to be truly user friendly.

“Too hard to get a quote, so no review

Pros

Well I found it much better than just using an Excel spreadsheet.

Cons

Well, I noticed that organizing lists by categories, types, or fields is very limited. Also making reports is not easy for the average user.

“Decent software, but the setup was frustrating

Pros

It has great features. I have been using it for over 10 years and recently switched from Classic to Lightning.

Cons

Getting in touch with a real person is nearly impossible. Our contact for setup takes days or even weeks to reply. Also we have been dealing with a ManagerPlus accounts payable issue for over six months now, and our original renewal quote was not honored leaving us with a $225 difference.

“Not something I would recommend

Pros

It was quite easy to learn once we could fully switch to the newer version without having to juggle Classic and the new one together.

Cons

Work orders and invoices are hard for customers to read. I cannot get odometer readings or repair concerns to show up on invoices, so I have to print both the work order and invoice just to get all the info in one place. It is frustrating. Plus the way work orders are displayed is confusing as each concern should have all its notes, parts and attachments in one section, but instead everything is collapsed, and you have to click into multiple areas just to see what was done. Assigning parts is a pain too. You cannot list the same part more than once, even if you need it for different areas, which causes duplicates. A simple highlight or flag would work but stopping it completely makes no sense. Searching past work orders is slow and I always have to keep 10 tabs open to switch between different areas. Also, if you add a note anywhere other than a work order, there should be a notification so people actually see it. Otherwise, how would anyone know it's there?

“Good but not the best

Pros

One thing I like the most about it is that it makes organizing assets simple and stress-free.

Cons

It takes a lot of my time to learn the ins and outs of the program.

“Does a lot but help is slow

Pros

I value having a single place to store all of our records and the broader set of features it brings. Those extra tools genuinely change how we handle and organize our work.

Cons

It's been frustrating to get help when I need it and finding someone who can clearly answer my questions or resolve issues takes far too long and at times I feel like I'm left waiting with nothing happening.

“Nice, but customer support is poor

Pros

Tracking and managing assets is very easy, even across multiple locations. The purchase order feature helps us track part costs and keep inventory accurate. Plus using the mobile app for fueling logs makes it easy for us to track mileage and fuel records in real time.

Cons

The worst part of ManagerPlus is making reports. There is so much useful data stored in the system, but it is way too difficult to pull it into the reports we actually need. The report tool is easy to use but does not always have the info you want and the BI feature is very hard to navigate. Getting help from ManagerPlus for it is also nearly impossible.

“Good reports but bad inventory

Pros

Pulling the exact data I need and creating custom reports outside the app is easy and I find that extremely convenient. It saves me a lot of time when I'm compiling insights elsewhere.

Cons

the inventory module is full of bugs that make it frustrating and slow to use. So many issues crop up on a regular basis that I've lost count and it's become impossible to enumerate all the glitches here without writing a long list.

“everything at one place!

Pros

Keeping all of our resources in one centralized spot has been a real advantage for our team, since everyone can quickly locate what they need. The asset details and the breakdowns of work order costs give our managers and supervisors clear financial insights so they can make better budgeting decisions for different pieces of equipment. The platform is very interactive which helps keep folks engaged and actually encourages regular use.

Cons

I've found the support bot to be pretty unhelpful when I need quick answers. It would be much better to have a simple, easy-to-access FAQ or basic help section that covers common questions rather than relying on automated responses that don't always resolve the issue.

“Not as good as before

Pros

I liked the older Manage Plus release more than this cloud based version, back then the interface felt a lot simpler and much easier for me to use

Cons

Their customer support is painfully slow , I wait ages to get any response. I'm also struggling to download data from my old Manager Plus installation and haven't received any assistance to migrate my previous system.

“Great features with tough reports

Pros

What I appreciate is the control over assets and the reporting tools , they function exactly as I need them to. The inventory tracking and the reporting options are reliable as well. Because it's cloud-based, performance feels smoother and more responsive and I've never experienced any connectivity problems which is a major relief.

Cons

When it comes to BI reporting, I find it can be finicky to use although there are a few built-in reports, they usually feel too generic for what we require. Creating tailored reports demands more time and effort than I'm comfortable with.

“Can't unlock its full potential

Pros

It automatically alerts our parts clerk when inventory runs low. Having every scheduled preventive maintenance item displayed in a single calendar view also makes it easy to find and quickly review everything.

Cons

What really frustrates me is the parts tracking , there's no way for me to indicate when an item is on order in the parts sheet. With more than 5,000 spare parts to manage, our parts clerk ends up guessing what's already been ordered whenever technicians ask about specific items. I found our old Excel setup easier because it had a column showing quantities on order and expected placement dates that anyone could check. Browser compatibility is another huge headache, the software struggles badly with Internet Explorer and behaves much better in Chrome but our IT department won't install Chrome across the board. I've been trying to rename over 600 scheduled PMs for three days, yet about half of my changes don't save correctly. Even when I follow the suggested approach of making 10-20 edits and saving frequently, I still lost more than an hour of work today due to persistent save errors.

“Completely Disappointing Experience

Pros

I've tried looking for anything positive about this software and came up empty , it's genuinely the worst I've used in my experience and the customer support is equally awful, offering no help.

Cons

Completely broken and unreliable system , I honestly feel like they should just start over from scratch. I hate almost everything about this product and it's painfully clear the developers don't grasp how garage management software should work. In my use, nothing operates correctly and even the most basic functions like core work order features are missing or poorly implemented. I spent ages trying to get simple items such as mileage to appear on work orders, and even after all that effort it's still incorrect. When I go back to work orders later the details often disappear , it doesn't save properly, and data seems to vanish constantly. There is so much that's busted I couldn't possibly list it all here. Their customer support is basically useless, they respond rarely and when they do it never results in a fix. After two decades in the industry, this is by far the worst system I've run into. What makes it worse is that the old Manager Plus desktop product used to be excellent and this web replacement is night and day in a terrible way. Don't be misled by the old product's reputation and this new version is completely different and broken. I can only imagine the original developers would be furious seeing how this company has ruined what was once a solid product. Stay well away from this system or you'll regret the time and money lost. It's worth adding that the company has changed hands twice since launch and nothing has improved , same broken software, same awful support.

“Powerful data but comes at a high price

Pros

I love that I can export the data as CSV and then pull it into whatever reporting or BI tool I use, it makes hooking up our analytics and reports so much easier and keeps everything flexible.

Cons

Price is really high and it could definitely be simplified. To be specific, many of our maintenance folks aren't very tech-savvy, so they struggle to figure things out and end up finding the interface unnecessarily complicated.

“Great for dealerships

Pros

I'm never at a loss because the 'ask me' button up in the top, right is always visible whenever I want help, so guidance is just a click away.

Cons

the priority settings don't align with our real SLA needs. When something is classified as an emergency, I expect it to be handled within a few hours , say around five hours at most , but the lowest available priority still forces a one-day response which isn't acceptable for truly urgent tickets.

“simple to use with confusing nav

Pros

It is easy to scroll through work requests and sort them by priority so I can focus on the things that need to be handled first.

Cons

I found it a bit confusing to use but after I spent some time figuring out how it works, I found everything became much more easy and easy to work with.

“Tracks well & keep it simple

Pros

I am able to easily monitor work orders and keep myself informed about each one's progress throughout the entire process.

Cons

Rather than making the submission form complicated, I'd prefer to keep the submit work instruction simple and only prompt for the essential details.

“Perfect for multi-site

Pros

love how smoothly it manages work orders and maintenance tickets, whether they're scheduled ahead of time or pop up unexpectedly. Having everything consolidated in one place is a huge help when I oversee several sites. The layout is simple to get around and whenever I've needed assistance the support crew has been consistently outstanding and quick to respond.

Cons

At times I wish a few specific features were included but whenever I contact support about those gaps I often learn the capability already exists, or they genuinely note my suggestions and consider them for upcoming releases which I appreciate.

“Easy requests but hard search

Pros

the work order request process is incredibly easy and very userfriendly.

Cons

When I'm building a work order, I can only look up parts by their descriptions, there isn't an option to search by part number directly. Because of that, I end up exiting the work order, opening the parts area, locating the correct part number so I can retrieve the matching description, then I have to copy and paste that description back into the work order search. It's a really clunky, time-consuming process that interrupts my flow and makes my work much slower.

“Digitized our messy paperwork

Pros

I appreciate that it keeps all service records in digital form which significantly reduces the paperwork we had to handle before.

Cons

Occasionally I face glitches that end up slowing down my workflow.

“missing email-to-ticket forwarding

Pros

I'm really pleased with how interactive this program is , our staff can get started right away and don't need long, complicated training to begin entering tickets.

Cons

We aren't able to forward emails into the system as tickets and that makes it awkward when we're trying to efficiently keep track of customer problems.

“good reports but missing floor plan links

Pros

I genuinely value being able to instantly pull up reports that identify which team members are excelling and which colleagues might benefit from a bit more guidance or support.

Cons

Not being able to see the floor plan while I'm creating work orders is frustrating because I have to hunt it down separately. I would also find it really helpful to pull up work, order histories for particular locations directly from the floor plan view.

“Compact tool

Pros

I'm impressed by how compact this is, yet it still includes every single tool I rely on for my maintenance program.

Cons

few features aren't working properly.

“Flexible but split up our deparments

Pros

the interactive elements are best part of this software, particularly the email alerts and the way attachments are managed. Linking work orders keeps processes moving without hiccups and the search feature is dependable. What I value most is how simple it is to use , bringing new team members up to speed is simple and I can pull it up on my phone, tablet or desktop through any browser with no problems.

Cons

We had to separate our facility's departments into multiple facilities just so the app would function for our setup. That workaround ends up causing real headaches whenever work orders span across different departments or areas, making coordination and tracking more complicated than it should be.

“Team access is a game changer

Pros

our whole team can log in and keep tabs on repair and maintenance tasks together so nothing slips through the cracks. We're still in the middle of rolling it out across the board, yet it's already noticeably helped simplify and speed up our workflow. Overall, it's been excellent for tracking progress across the team.

Cons

Sometimes I find the reports area a bit awkward when I'm attempting to pull up older records, especially historical data. I'm confident we'll become more comfortable with it over time and learn how to tweak and customize reports to meet our needs more effectively.

“Simple to use but hard to finish

Pros

it is easy to locate parts even when I only have a few details to go on. I also like that other team members can submit work order requests and once I approve them they get automatically created and assigned.

Cons

The process to close work orders feels a bit clunky and could certainly be simplified. I find the reporting to be reliable, yet the overall interface seems like it could be more user-friendly and interactive to use.

“Incredibly helpful business tool

Pros

it does exactly what it promises and I like how the layout is so simple that I can move around without any confusion.

Cons

Honestly, there aren't any substantial issues I can point to , for my purposes it generally performs really well and meets my needs.

“No more lost repair notes

Pros

Submitting requests for repairs or maintenance feels reassuring because I don't have to worry about my message getting lost in someone's inbox , I find it easy and reliable.

Cons

I haven't come across any significant problems with it up to this point.

“Best support with limited options

Pros

I've found the support team to be absolutely incredible , they're extremely responsive and genuinely helpful. Whenever I contact them with questions or concerns they reply quickly and bring this upbeat, can do energy that makes collaborating with them genuinely enjoyable. What stands out to me is that they actually pay attention to my suggestions and follow through by addressing workflow problems I'm dealing with. The group reliably takes action on reported issues and I'm reassured that they'll keep approaching future challenges with the same high standard of care.

Cons

My biggest con is that the customization options feel a bit thin when I'm trying to personalize the user experience. The core system itself runs smoothly but I'd really like finer control over elements like notifications and other individual preferences. It's not a dealbreaker by any means, yet giving users more flexibility to tweak settings for their own workflows would significantly improve the overall experience for me.

“Works great but missing purchase orders

Pros

the interface is very friendly and picked it up quickly without dealing with a steep or time, consuming learning curve.

Cons

What frustrated me was the missing Purchase Order integration tied to work orders, while I could monitor work orders without issue, I still had to handle parts purchasing and invoicing entirely outside the platform which disrupted my workflow.

“Solid but surprisingly basic

Pros

Getting around the system is really easy for me and I rarely find myself confused by the layout or menus. Whenever I face an issue, the tech support team is quick to respond and genuinely helpful which gives me a lot of peace of mind. Unlimited document storage is a huge advantage , it allows me to keep every piece of asset information neatly organized in one central place without worrying about space limits. We don't need unlimited user accounts at the moment, yet it's comforting to know that option exists if our team expands. I also like the export feature because pulling data for custom reports is simple and reliable. Since the platform is web-based, I have access to everything I need from anywhere as long as I have an internet connection.

Cons

it feels a bit too rudimentary and there are very limited customization settings to adapt it to our workflows. I still run into occasional bugs when performing routine tasks which can be frustrating. The mobile app is definitely underdeveloped and needs significant improvement, particularly the barcode scanner feature that often fails to work reliably.

“Mel's training made it powerful

Pros

My training sessions with Mel Motoch were outstanding , she's remarkably supportive and walks me through things in a clear, precise way. She takes the time to ensure I grasp not just how particular features operate but also the logic behind them and how to apply them in practice. What astonishes me is the raw capability of this program. I'm still getting comfortable with all of its functions, yet I can already see enormous potential. There are a huge number of useful features and every new one I learn to use increases my appreciation for the software.

Cons

the older version is less interactive than I had expected, though upgrading to version 6 made the interface far easier to use and work with. Even so, I still notice some missing capabilities and there are a few additional features I'd really like to see implemented to improve the overall experience.

“Exactly what we needed!!

Pros

It has made running our maintenance program really easy for me. The layout is very simple and I like that it gives exactly what's necessary without forcing me to buy extra features I don't need. I also find the inventory management piece very handy , charging spare parts straight to work orders cuts down on time and helps me stay organized.

Cons

I'd like to be able to track my employees hours across defined time periods without needing to rely on or check work order status each time that enhancement would be extremely useful.

“replaced our old system with a user-friendly layout

Pros

After wrestling with our old system, which was a nightmare to use and offered almost no reporting tools, I was genuinely impressed by this platform. It went beyond every hope I had. The layout is so user-friendly that getting things done feels natural, the reporting options are top-notch and there's a flexible KPI dashboard and whenever I ran into questions during our migration, the support team responded quickly to help.

Cons

I haven't run into any real problems or anything to complain about so far.

“Support made learning easy

Pros

The layout is so simple and I'm able to move through everything without any trouble. Whenever a question pops up for me, the support team responds kindly and very quickly to sort things out.

Cons

I've found that uploads sometimes run slowly and the barrage of email alerts becomes too much , they're constantly sending messages that fill up my inbox and create clutter.

“Works well but scheduling was tough

Pros

The interface keeps our morning checks really simple and efficient especially when I'm working with scales and other everyday tasks.

Cons

there isn't a lot I actively dislike about it. A few sections could be a bit more interactive and I felt the onboarding process was somewhat rushed. My biggest frustration is the limited trainer availability whenever I try to book training, there are very few time slots to choose from. Because we're a production-heavy company with tight call schedules, it often seems like we have to rearrange our work to fit their openings instead of them fitting around our needs. It's annoying but not a dealbreaker, just areas that could definitely be improved.

“Centralized assets but missing report dates

Pros

What I like is that everything is centralized , all of our company's assets are housed in one place which makes monitoring and managing them together much more easy.

Cons

I can't get dates to display when I run reports, which is irritating since my boss needs precise dates on the work orders actually. The only way to view them now is to check each equipment's history instead of creating a proper report. If there is a way to include dates in reports, I'd really appreciate someone contacting me to explain how, please.

“Excellent Tool for Service Management

Pros

Honestly, I love how easy it is to move around in and put into action. The whole interface comes across as very interactive, so getting up and running turned out to be much simpler than I expected. What truly catches my attention is the support team , they're super responsive and make a point of checking back regularly to ensure everything continues to work as it should. The quality of service and the care they take with details from the support staff has been remarkable.

Cons

At the moment, I'm finding it hard to single out specific dislikes but I do think there are some areas that could be improved.