Total 407 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

35%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
January 2020

Excellent Work Order Management System

Pros

Personalization, ease of use, adaptability.

Cons

The Android app feels a bit outdated and cumbersome.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

D

Dianna

Religious Institutions, 51-100 employees

Less than a year

5.0
January 2020

eSpace is very user friendly

Pros

eSpace is intuitive and Direct. We handle around 10,000 events on our campus per year, so we need something to keep us organized.

Cons

I wish there was a place to specify doors to be unlocked instead of just adding it to the notes, similar to "spaces."

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Benjamin

Recreational Facilities and Services, 51-100 employees

Less than 6 months

5.0
January 2020

Very user friendly

Pros

The natural flow of the interface. Very simple to move around and craft or modify events.

Cons

Sometimes it takes a while for events to get approved if people aren't on top of things.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Publishing, 500+ employees

Less than a year

5.0
January 2020

Review

Pros

We value its ease of use; extremely straightforward and intuitive.

Cons

Under the "Setup Tab" - "configuration" should be a "required" field since it's crucial for every room reservation. People tend to forget this, requiring us to follow up almost every time. Additionally, under the "Setup Tab" - "Edit" should be more descriptive, like "Add Configuration" or "Add Details - Add Notes." People often miss this because they don't understand what they're editing, and it's not a required field (which it should be). Finally, it would be helpful if "attachments" were more visible instead of hidden under "optional settings," as people often miss this feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chris

Religious Institutions, 11-50 employees

Less than 6 months

5.0
January 2020

Facility Organization

Pros

I really value having a place for ongoing dialogue and status updates on various facility issues.

Cons

I find the app slightly more challenging to navigate compared to the web-based version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

G

Gina

Religious Institutions, 51-100 employees

Less than a year

4.0
January 2020

Using espace

Pros

I like the dashboard. I enjoy being able to see all my upcoming events/groups/classes at a glance. I also appreciate being able to communicate about the event with the administrator within the reservation, saving time by not having to email details already in eSpace. Additionally, I like seeing which events are approved, pending, or have conflicts.

Cons

Sometimes I'm unsure when it's appropriate to resubmit an event after making an edit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

D

dianne

Religious Institutions, 11-50 employees

Less than 6 months

3.0
January 2020

This product takes time to learn!

Pros

I think it will be sufficient once I have time to learn more about it. It is VERY different from our previous system and requires time that I currently lack. Not the system's fault.

Cons

The language differs greatly from what I'm used to.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

6

Functionality

4

A

Angela

Religious Institutions, 51-100 employees

Less than 6 months

3.0
January 2020

My review of espace

Pros

It's great to have everything on the same software.

Cons

I'm trying to determine the best way to set it up for our needs.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

J

Jim

Religious Institutions, 51-100 employees

Less than a year

5.0
January 2020

eSpace User

Pros

I like being able to use it without needing to contact an administrator. I also love that it automatically informs me when my event is completed.

Cons

I actually have no cons at this time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

6

C

Catherine

Consumer Services, 51-100 employees

Less than a year

5.0
January 2020

Customer Friendly Review

Pros

This software is very easy to use. We clean a church, and this is how we keep up with their schedule. It's very helpful to me as I'm the one who schedules the cleaners.

Cons

I can't think of anything at the moment. As far as I know, I haven't encountered any problems. It's very straightforward to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kevin

Religious Institutions, 11-50 employees

Less than a year

5.0
January 2020

Easy to use software that ensures our facilities are not overused or doublebooked

Pros

Easy to use - fairly intuitive, guiding you through the process of setting up events.

Cons

I have nothing negative to say about this product. It was easy to learn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Audrey

Religious Institutions, 11-50 employees

Less than 6 months

3.0
January 2020

eSpace Review

Pros

eSpace is accessible from both desktop and phone.

Cons

It's hard to determine the actual next step. Maybe rules are missing if you're not supposed to take a particular action. Prompts to the user when no action/next step has been taken would be helpful, especially if it hasn't been approved.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

M

Marnikia

Education Management, 101-500 employees

Less than 6 months

5.0
January 2020

Great Product!

Pros

I love that we can enter events, and all communications are visible across departments.

Cons

I wish it was customizable for different departments. Other than that, it's amazing!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Don

Religious Institutions, 11-50 employees

Less than a year

4.0
December 2019

eSpace review

Pros

It helps users identify scheduling conflicts.

Cons

Custodians can only see limited information for an event (time, place, etc.) but not the contact person's details, phone numbers, etc.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

C

Christine

Events Services, 11-50 employees

Less than a year

4.0
December 2019

Great Software Package

Pros

The simplicity in usage and information storage.

Cons

The non-configurable aspects within a work order are frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Katelyn

Religious Institutions, 51-100 employees

Less than a year

5.0
December 2019

eSpace - easy to use, great implementation

Pros

Excellent integration and compatibility with other software we utilize for displaying calendar updates, etc.

Cons

I haven't encountered any issues with eSpace.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
December 2019

Good

Pros

It serves its purpose. While I personally don't utilize it, many of my colleagues do.

Cons

Some users expressed dissatisfaction with the absence of certain functions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

J

Jess

Religious Institutions, 11-50 employees

Less than a year

4.0
December 2019

Satisfied

Pros

I value how eSpace promotes cohesion within our team and its simplicity.

Cons

Viewing room reservations on the app is challenging compared to the desktop version. Hence, I primarily use the desktop edition for this purpose.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

M

Michael

Museums and Institutions, 51-100 employees

Less than a year

4.0
December 2019

Fills the need

Pros

The software operates smoothly without any glitches. I've experimented with other software that broke down with every update.

Cons

I wish it integrated more seamlessly with existing systems. However, this was something we anticipated when acquiring eSpace.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Julie

Education Management, 51-100 employees

Less than a year

2.0
December 2019

Which it would send updates on progress to the requester

Pros

I'm not a fan of it due to its slow responsiveness.

Cons

It lacks a complete communication loop.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

2

Functionality

5