Total 407 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

35%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Andrew

Religious Institutions, 51-100 employees

Less than 6 months

2.0
December 2019

eSpace Review

Pros

I'm fond of the tracking feature of the software and its comprehensive audit trail.

Cons

I wish eSpace offered additional features like chat support, a knowledge/wiki base, and an asset tracker.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

2

Functionality

4

T

Tom

Religious Institutions, 11-50 employees

Less than 6 months

5.0
December 2019

Really digging this product

Pros

This software boasts an appealing user interface.

Cons

There's really nothing to dislike. Perhaps, it would be nice to have the option to disable the setup tab if it's not being used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lee

Religious Institutions, 1-10 employees

More than a year

5.0
December 2019

Save time and money!

Pros

I adore nearly every aspect of the software, but what I love the most is its user-friendly interface coupled with the EXCEPTIONAL customer support. It's truly a pleasure working with this company.

Cons

There's nothing I can genuinely say I disliked about the software. I'm consistently impressed by the new features and enhancements they introduce to make it better every week.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brian

Education Management, 51-100 employees

Less than a year

5.0
December 2019

Easy to utilize

Pros

Impressive tracking capabilities. I particularly like that users can monitor the status of their work orders.

Cons

None. I've worked with many products, and this is one of the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andy

Religious Institutions, 11-50 employees

Less than a year

3.0
December 2019

My review

Pros

It offers a plethora of features and seems to meet our church and school's needs effectively.

Cons

I often forget something, or it throws an error at me. I struggle with eSpace.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

E

Eddie

Education Management, 51-100 employees

Less than a year

4.0
December 2019

Espace use

Pros

It's readily accessible, and I find it quite appealing.

Cons

It lacks an app for phones or tablets.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Breanna

Religious Institutions, 101-500 employees

Less than 6 months

5.0
December 2019

Easy to Use!!

Pros

I'm impressed by how quickly one can grasp this software. The E-Tickets via eSpace are straightforward from my perspective. I haven't encountered any issues.

Cons

Since I've only been using this software for a few weeks, I currently have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

W

Wendy

Non-Profit Organization Management, 51-100 employees

Less than a year

4.0
December 2019

CM

Pros

It provides insights into the status of my Event Requests.

Cons

Some functions are perplexing, leading to numerous questions directed at the administrator.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

B

Brad

Religious Institutions, 11-50 employees

Less than 6 months

4.0
December 2019

It's growing on me...

Pros

I like the ability to view the real-time status of all our scheduled rooms.

Cons

It's difficult to articulate. The pages are complex, and discerning which options are relevant to my needs can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

R

Ryan

Religious Institutions, 51-100 employees

Less than a year

5.0
December 2019

Great Software for Work Order Management

Pros

The tracking features for completed work orders are invaluable, as is the capability to inventory equipment.

Cons

Although I appreciate the level of detail in the work order procurement, I find there are too many steps involved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

T

Taylor

Religious Institutions, 51-100 employees

More than a year

5.0
December 2019

Review of eSpace

Pros

It simplifies the process of reporting issues and ensures that all requests are well-organized, minimizing oversight. It's incredibly user-friendly and efficient.

Cons

The only downside I've noticed is that it seems to load slowly on phones, and uploading requests is also sluggish. However, I don't encounter these issues on the desktop version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

M

Mackenzie

Telecommunications, 500+ employees

Less than 6 months

4.0
December 2019

eSPACE

Pros

The product's user-friendliness stands out. It was incredibly easy for me to understand and explain to my coworkers.

Cons

A few minor features were initially confusing, but they became straightforward after understanding them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

Jenee

Religious Institutions, 51-100 employees

Less than a year

4.0
December 2019

Thorough but cumbersome

Pros

While there are numerous options for customizing events and being specific and detailed, it can feel cumbersome.

Cons

There are too many layers to navigate unless you utilize the "Quick Event" feature.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

8

C

charley

Religious Institutions, 51-100 employees

Less than 6 months

5.0
December 2019

eSpace is better than our previous room management software

Pros

I appreciate its intuitive nature and self-explanatory functions.

Cons

I dislike that when someone inputs a recurring event, it consolidates them all into a single request, even if the event occurs on different days of the week. Additionally, I believe the asset management could be more detailed.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

N

Nancy

Religious Institutions, 11-50 employees

Less than a year

4.0
December 2019

Some "likes" some "dislikes"

Pros

I like that events are visible on the calendar even before final approval. Sometimes they get held up in our organization, yet our facilities team can still see them and proceed with the necessary setup.

Cons

I'm not fond of how the sub-admin approvals function. As an administrator, it's too easy for me to inadvertently bypass the sub-admin's approval, which is crucial. I wish there were safeguards against this. While I appreciate being able to view the event history, I wish there was more detail on date and time changes. I like the idea that each category can have its own color, but I dislike that it occupies another line in the calendar view and we don't use it because of this. It would be better if the event name simply took on the color instead of adding another line with the colored box.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

T

Tim

Non-Profit Organization Management, 11-50 employees

Less than a year

3.0
December 2019

Review of eSpace

Pros

Generating reports is straightforward, and the app is quite useful.

Cons

It's not straightforward to sort through event listings. It needs a consistent event entry template guide.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

8

Functionality

6

K

Kyle

Religious Institutions, 11-50 employees

Less than 6 months

5.0
December 2019

Very simple and clean

Pros

I'm impressed by how mobile-friendly and straightforward it is to use. Within seconds, I was able to navigate it effortlessly for the first time.

Cons

I haven't encountered anything I dislike about eSpace yet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Shawn

Non-Profit Organization Management, 51-100 employees

Less than 6 months

4.0
December 2019

Superior to Office 365

Pros

Our organization struggled with using spacing features on Office 365 for several years. Over time, we began losing the functionality we required from software. That's when eSpace came in. The software has significantly improved room scheduling and ticketing for various departmental projects.

Cons

Overall, we've enjoyed the project, but like any organizational change, the rollout was somewhat cumbersome.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

R

rachel

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0
December 2019

eSpace... it works

Pros

It fulfills my requirements. The communication feature is a plus. Being able to add forms is also beneficial.

Cons

It offers a plethora of features, which can sometimes be overwhelming for my needs.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

M

Michelle

Religious Institutions, 51-100 employees

Less than a year

4.0
December 2019

A busy campus

Pros

I Adore the conflict feature that alerts you when the space or items you want are unavailable before you get too attached to them.

Cons

When I duplicate an event, it should replicate ALL the details (Event Editors), but it fails to do so.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7