eSPACE Reviews

“Helps me manage shared spaces

Pros

Whenever I'm planning things at work, this tool really helps me handle of all the shared spaces we use. I can sort out parking, make sure our cleaning and maintenance folks know when they're needed and handle setups or cleanups for any special event that pops up. I even rely on it to arrange security whenever we're hosting something important.

Cons

Using it sometimes feels a bit slow because there are lots of steps involved when I'm trying to book a room. I keep wishing it could remember what I usually prefer. For example whenever I book that specific spot, I almost always want circle tables and it would be so helpful if it could keep that in mind.

“Own opinion

Pros

It assists in organizing and scheduling events.

Cons

I find it occasionally perplexing to navigate.

“eSPACE Review

Pros

It significantly improved our team's functionality. We are more organized now, and it's one of the best software solutions for any organization's development.

Cons

Adapting to sudden changes in some features takes time.

“Offers lots of features

Pros

The feature set is really comprehensive. I appreciate the built-in event reporting. It's a bit bulky but gets the job done well. Customer support has been consistent and I always get responses from the same person which is nice.

Cons

I wish I could extract data more easily for custom reports. The customization options feel pretty limited. I can see that certain features exist in the built-in reports but I can't access them through the report generator. I know I could fit way more information on a single page than what the default reports allow. Getting tablets for our entire setup crew just isn't in the budget. As an admin, I only had about a two week head start over my regular users for learning the system. I've ended up creating tons of quick tutorial videos for my team because that one-hour overview session was just too much information dump for most people. The user community could definitely use more active participation. You need a certain number of upvotes to get new features considered for development but there simply aren't enough engaged users to reach those thresholds.

“Simple to use

Pros

It's really easy to use. I also appreciate how you can customize the workspace layout to make it easier for guests when they need to submit work orders.

Cons

The lack of Slack integration is frustrating, though I've heard they are working on adding it.

“Integrates calendar with work orders

Pros

I really appreciate how it connects our calendar and work orders smoothly, plus there's the option to link up HVAC systems and door controls which is pretty handy.

Cons

Working on integrating our door controls and HVAC systems but our slightly outdated platforms aren't supported yet.

“Organized our operations

Pros

Keeping track of events and work orders in one centralized spot has been amazing. This has really organized my operations and helped me get way more work done throughout the day.

Cons

Haven't run into any problems during our year of using this. Everything's been pretty solid so far.

“Easy to create and submit events

Pros

The system makes it really easy to get departmental events approved. Creating and submitting events feels simple and I like how convenient it is to move between calendars and check space reservations. That little notification sound when you submit something is actually a nice touch!

Cons

It has some frustrating bugs that interfere with setting up events properly. I constantly deal with one where the start time automatically shifts whenever I adjust the setup time, which has caused me headaches more than once.

“lengthy transition & annoying approval resets

Pros

It's great to have cloud-based access that lets everyone check availability whenever they need to. We started using this back in fall 2020 to improve how we book rooms and resources in our building and it's definitely helped with staff communication and awareness. It has met our goals for better resource management over the years we've been using it.

Cons

The transition period is pretty lengthy. We had to implement features gradually and after a year and a half, there are still some we haven't started using. The approval workflow can be annoying too. When you book a room or resource, it goes to the main administrator first, then gets passed around to various sub-administrators like facilities, media and catering staff. The real pain point is that any changes to your event details whether its the time, date or attendee count triggers the entire approval process to start over from scratch. This has created issues for us when dealing with time-sensitive events.

“Responding to requests made easy

Pros

I can quickly respond to requests and mark them as completed or closed.

Cons

A mobile app for both iPhone and Android would be nice.

“Great product!

Pros

As an end-user, eSpace simplifies scheduling a space and requesting setup and takedown resources. I appreciate that I can view all other events and reserved spaces on the company eSpace calendar.

Cons

I haven't encountered any issues as an end-user.

“So Far So Good for Medium Sized Church

Pros

This feature has been outstanding for our staff. It enables us to schedule events across different facilities without needing someone to manage it all.

Cons

Up to now, we haven't noticed any drawbacks. It has only benefited us so far.

“User-friendly interface

Pros

The interface is really user-friendly. This tool offers plenty of helpful features that make my work much more efficient.

Cons

The search feature could definitely use some improvement.

“eSPACE

Pros

We use eSPACE as our work order system. I appreciate that I can effortlessly communicate facility issues, attach reference pictures, and maintain an open chat about them.

Cons

Frankly, I don't have any complaints about the software, just with how some of my colleagues respond to it.

“eSpace works great

Pros

I like the thorough cross-referencing this platform offers. It's very simple to identify conflicts and solutions. It's a scheduling powerhouse.

Cons

There have been a few mistakes when finalizing an event because we missed a detail as users, thinking we were done. The software is fantastic, but we need to improve at completing all its useful features.

“eSpace is so helpful

Pros

eSpace allows us to efficiently manage and control spaces within our facility. It also enables us to control HVAC and avoid double bookings.

Cons

eSpace can be challenging to operate across different platforms and devices. Older devices struggle to interface with it.

“One stop scheduling

Pros

This software can be tailored to meet the needs of various organizations. With the ability to create custom forms, you can easily personalize both the Scheduling and Work Order Modules to gather the necessary information for your business operations.

Cons

This isn't necessarily a drawback, but the numerous details can be overwhelming to learn. However, tech support is ready to assist your administrators and users.

“So grateful for this software

Pros

I liked that everything was centralized: work orders, events, registrations, and even t-shirt purchases with event registration! Amazing! I also really appreciate the conversations feature, where everything is tracked and I can resolve questions quickly.

Cons

Some functionalities, like a calendar of events, don't yet work with WordPress, and I'm adjusting to the new system, but overall it's been helpful. Some notifications haven't reached my email, and I'm not always aware of new events or conversations even though all notifications are enabled.

“Great customer support

Pros

It's intuitive while still offering all the options we need for our event and building schedules.

Cons

I'm still new to the software, so I can't identify any specific issues yet. The only trouble I've had is figuring out the 'route' a request takes once submitted. It would be helpful to designate the order of individuals the request passes through during the approval process.

“A great fix

Pros

I like how it resembles a server-based program we used and that it is internet-based. Our team is grateful it's similar to our old program EMS but not like the new one we had been using.

Cons

It's not as straightforward for reports or confirmations as our old system, but we're making it work.

“Excellent Work Order Management System

Pros

Personalization, ease of use, adaptability.

Cons

The Android app feels a bit outdated and cumbersome.

“eSpace is very user friendly

Pros

eSpace is intuitive and Direct. We handle around 10,000 events on our campus per year, so we need something to keep us organized.

Cons

I wish there was a place to specify doors to be unlocked instead of just adding it to the notes, similar to "spaces."

“Very user friendly

Pros

The natural flow of the interface. Very simple to move around and craft or modify events.

Cons

Sometimes it takes a while for events to get approved if people aren't on top of things.

“Review

Pros

We value its ease of use; extremely straightforward and intuitive.

Cons

Under the "Setup Tab" - "configuration" should be a "required" field since it's crucial for every room reservation. People tend to forget this, requiring us to follow up almost every time. Additionally, under the "Setup Tab" - "Edit" should be more descriptive, like "Add Configuration" or "Add Details - Add Notes." People often miss this because they don't understand what they're editing, and it's not a required field (which it should be). Finally, it would be helpful if "attachments" were more visible instead of hidden under "optional settings," as people often miss this feature.

“Facility Organization

Pros

I really value having a place for ongoing dialogue and status updates on various facility issues.

Cons

I find the app slightly more challenging to navigate compared to the web-based version.

“Using espace

Pros

I like the dashboard. I enjoy being able to see all my upcoming events/groups/classes at a glance. I also appreciate being able to communicate about the event with the administrator within the reservation, saving time by not having to email details already in eSpace. Additionally, I like seeing which events are approved, pending, or have conflicts.

Cons

Sometimes I'm unsure when it's appropriate to resubmit an event after making an edit.

“This product takes time to learn!

Pros

I think it will be sufficient once I have time to learn more about it. It is VERY different from our previous system and requires time that I currently lack. Not the system's fault.

Cons

The language differs greatly from what I'm used to.

“My review of espace

Pros

It's great to have everything on the same software.

Cons

I'm trying to determine the best way to set it up for our needs.

“eSpace User

Pros

I like being able to use it without needing to contact an administrator. I also love that it automatically informs me when my event is completed.

Cons

I actually have no cons at this time.

“Customer Friendly Review

Pros

This software is very easy to use. We clean a church, and this is how we keep up with their schedule. It's very helpful to me as I'm the one who schedules the cleaners.

Cons

I can't think of anything at the moment. As far as I know, I haven't encountered any problems. It's very straightforward to use.

“Easy to use software that ensures our facilities are not overused or doublebooked

Pros

Easy to use - fairly intuitive, guiding you through the process of setting up events.

Cons

I have nothing negative to say about this product. It was easy to learn.

“eSpace Review

Pros

eSpace is accessible from both desktop and phone.

Cons

It's hard to determine the actual next step. Maybe rules are missing if you're not supposed to take a particular action. Prompts to the user when no action/next step has been taken would be helpful, especially if it hasn't been approved.

“Great Product!

Pros

I love that we can enter events, and all communications are visible across departments.

Cons

I wish it was customizable for different departments. Other than that, it's amazing!

“eSpace review

Pros

It helps users identify scheduling conflicts.

Cons

Custodians can only see limited information for an event (time, place, etc.) but not the contact person's details, phone numbers, etc.

“Great Software Package

Pros

The simplicity in usage and information storage.

Cons

The non-configurable aspects within a work order are frustrating.

“eSpace - easy to use, great implementation

Pros

Excellent integration and compatibility with other software we utilize for displaying calendar updates, etc.

Cons

I haven't encountered any issues with eSpace.

“Good

Pros

It serves its purpose. While I personally don't utilize it, many of my colleagues do.

Cons

Some users expressed dissatisfaction with the absence of certain functions.

“Satisfied

Pros

I value how eSpace promotes cohesion within our team and its simplicity.

Cons

Viewing room reservations on the app is challenging compared to the desktop version. Hence, I primarily use the desktop edition for this purpose.

“Fills the need

Pros

The software operates smoothly without any glitches. I've experimented with other software that broke down with every update.

Cons

I wish it integrated more seamlessly with existing systems. However, this was something we anticipated when acquiring eSpace.

“Which it would send updates on progress to the requester

Pros

I'm not a fan of it due to its slow responsiveness.

Cons

It lacks a complete communication loop.

“eSpace Review

Pros

I'm fond of the tracking feature of the software and its comprehensive audit trail.

Cons

I wish eSpace offered additional features like chat support, a knowledge/wiki base, and an asset tracker.

“Really digging this product

Pros

This software boasts an appealing user interface.

Cons

There's really nothing to dislike. Perhaps, it would be nice to have the option to disable the setup tab if it's not being used.

“Save time and money!

Pros

I adore nearly every aspect of the software, but what I love the most is its user-friendly interface coupled with the EXCEPTIONAL customer support. It's truly a pleasure working with this company.

Cons

There's nothing I can genuinely say I disliked about the software. I'm consistently impressed by the new features and enhancements they introduce to make it better every week.

“Easy to utilize

Pros

Impressive tracking capabilities. I particularly like that users can monitor the status of their work orders.

Cons

None. I've worked with many products, and this is one of the best.

“My review

Pros

It offers a plethora of features and seems to meet our church and school's needs effectively.

Cons

I often forget something, or it throws an error at me. I struggle with eSpace.

“Espace use

Pros

It's readily accessible, and I find it quite appealing.

Cons

It lacks an app for phones or tablets.

“Easy to Use!!

Pros

I'm impressed by how quickly one can grasp this software. The E-Tickets via eSpace are straightforward from my perspective. I haven't encountered any issues.

Cons

Since I've only been using this software for a few weeks, I currently have no complaints.

“CM

Pros

It provides insights into the status of my Event Requests.

Cons

Some functions are perplexing, leading to numerous questions directed at the administrator.

“It's growing on me...

Pros

I like the ability to view the real-time status of all our scheduled rooms.

Cons

It's difficult to articulate. The pages are complex, and discerning which options are relevant to my needs can be challenging.

“Great Software for Work Order Management

Pros

The tracking features for completed work orders are invaluable, as is the capability to inventory equipment.

Cons

Although I appreciate the level of detail in the work order procurement, I find there are too many steps involved.