Tina
Nonprofits, 11-50 employees
More than a year
“Lighten Your Load”
Pros
It effectively organizes the maintenance department without requiring an assistant.
Cons
Neither my staff nor I found any shortcomings, and we were pleased with the program. As we expanded and sought a comprehensive solution, we needed a platform that could handle financial transactions and lease signing, among other things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Jan
Education, 500+ employees
More than a year
“e Work Orders”
Pros
This software is quite intuitive, and whenever I need help, support is readily available.
Cons
So far, there is nothing. My employees use it daily and appreciate its user-friendly nature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
4
Functionality
10
Phillip
Utility, 11-50 employees
More than a year
“Great option with great support”
Pros
There isn't a single standout feature in eWorkOrders that I would attribute my recommendation to. Instead, it's the flexibility it offers, which perfectly suits our small utility. That's not to say it wouldn't work on a larger scale. Its ease of use depends on the person configuring it and their ability to collaborate with the eWorkOrders staff. An open-minded and adaptable approach is crucial. While there is always a learning curve, our staff quickly adapted to it.
Cons
The flexibility can sometimes be a double-edged sword. If users discover that things can be manipulated, they may request tailored modifications. I consider this more of a management issue than a genuine drawback, although it could be perceived as one by some. Another common complaint is the lack of true offline remote usage. However, our staff excels at thinking outside the box, and we may not be utilizing the product in the intended manner. Again, this is not a drawback for us, but it might be for others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
jim
Real Estate, 11-50 employees
More than a year
“The best we have found!”
Pros
I particularly love how effortless it is for tenants to report problems, including attaching pictures, and the instant notifications and work order queues it generates. Having access to this functionality on both my phone and computer is fantastic!
Cons
This system is so swift and boasts exceptional technical support that it puts our other software systems to shame!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Mario
Farming, 500+ employees
Less than 6 months
“Eworkorders Review”
Pros
The integration process was smooth, and the program itself is easy to learn and use. It offers a variety of reports that provide different perspectives on expenses.
Cons
I believe the process of creating new parts in the inventory could be simplified, but so far, I haven't encountered any issues with it.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Joe
Semiconductors, 101-500 employees
More than a year
“cost effective solution.”
Pros
The deployment and user-friendliness made the initial period very smooth. It's a highly cost-effective solution for budgeting purposes.
Cons
The ability to create custom reports independently is not available; instead, we have to submit a request to customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
William
Construction, 11-50 employees
More than a year
“Product Review”
Pros
I really value the simplicity of navigation and the ability to incorporate pictures.
Cons
I wish the thumbnails of pictures were easier to open and displayed in a larger size.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Garland
Facilities Services, 11-50 employees
More than a year
“Huge Difference to our Maintenance Department”
Pros
It stands out for its user-friendly interface, excellent contact relationship management, seamless work assignment, and effortless invoicing/billing capabilities.
Cons
The ease of generating reports and searching for work orders is commendable. However, there is no provision for creating custom queries for SQL users. We are unable to search by specific work order numbers when we have a list of particular ones. It would be helpful if we could simply input the work order numbers directly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler
Industrial Automation, 1-10 employees
Less than a year
“Excellent CMMS software in eWorkOrders”
Pros
One aspect I really appreciate about this software is its ease of use and user-friendly nature. Additionally, the customer service is exceptional, providing answers and solutions to any questions we may have. They are a pleasure to work with!
Cons
Currently, we don't require the use of all the features offered by eWorkOrders. However, with the features we do utilize, there hasn't been much to dislike.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
jamie
Pharmaceutical, 51-100 employees
More than a year
“eWorkOrders CMMS review”
Pros
It's easy to use, and everyone in our team has access to it.
Cons
There is nothing to mention.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Bukola
Apparel & Fashion, 1-10 employees
Less than a year
“Eworkorders CMMs”
Pros
The software excels in terms of quality, functionality, accuracy, and effectiveness.
Cons
The software's accuracy and functionality are flawless.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Food Production, 11-50 employees
Less than a year
“eWorker review”
Pros
I found it intuitive and easy to upload data and equipment details. Initiating and managing our facility's PM program was a piece of cake.
Cons
I need to invest time in training on the software to generate reports/charts that effectively communicate maintenance performance to the facility.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Stephen
Pharmaceutical, 51-100 employees
More than a year
“Century Eworkorders Review”
Pros
Setting up and using eWorkOrders was incredibly simple and easy for me.
Cons
I'm extremely pleased with the system as it not only met but exceeded my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Chemicals, 51-100 employees
More than a year
“eWorkOrders the Best Maintenance system”
Pros
I can easily track the maintenance and services of equipment.
Cons
It could be more seamless when it comes to inputting PM schedules.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jack
Retail, 51-100 employees
More than a year
“Customer in the Retail, Restaurant and Service industries”
Pros
As a small yet diverse company involved in retail, restaurants, home heating, and petroleum-based fuel deliveries, we managed to get this product operational with minimal assistance. I also integrated our accounting data into the billing system to charge external customers for our services. The eWorkOrders support team provided a few helpful tips along the way.
Cons
There is room for improvement in enhancing the communication channels for work order comments updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brandon
Automotive, 51-100 employees
More than a year
“Reich LLC”
Pros
The automated PM functionality has revolutionized our Maintenance department.
Cons
It would be great to have a more comprehensive dashboard/overview.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devree
Farming, 101-500 employees
More than a year
“KB Custom / Ework Orders”
Pros
I'm grateful for the adaptability of the system to suit our requirements. Whenever I ask for modifications, eWorkOrders promptly adjusts, even offering assistance outside of regular business hours and during weekends.
Cons
There isn't much to dislike about it; it's truly excellent. If I had a suggestion, I would mention that for CMMS tracking of Semi Trucks' meters, it may require some fine-tuning, though it also depends on the company utilizing the meters. As for the inventory view, it would be beneficial to have warranty tracking as an option, differentiating between Shelf Warranty and In-use Warranty.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Machinery, 51-100 employees
More than a year
“Rhinestahl Facility Review”
Pros
The system is easy to use, and their Customer Service is excellent, always going the extra mile to resolve any issues swiftly.
Cons
I sometimes face challenges navigating certain parts of the system, but the customer support team is quick and helpful in assisting me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
holly
Retail, 101-500 employees
Less than a year
“eWorks saves the day”
Pros
I find it easy to use and make changes, and the support team is always helpful in answering questions and resolving issues.
Cons
So far, I haven't encountered any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Healthcare, 500+ employees
Less than a year
“E Works Order for Healhtcare gets and A+”
Pros
From the administrative side to the technicians to those submitting work orders, the system is incredibly easy to use.
Cons
Honestly, I've been thoroughly impressed with how accommodating E Work Orders has been in fulfilling any requests I've made. They have been able to meet all my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10